TrustmarkValid
TrustmarkValid
certified since: Oct 8, 2018
updated on: May 30, 2023
europe.beyerdynamic.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At europe.beyerdynamic.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for europe.beyerdynamic.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
-Sound:
The lows are full and rich, bass is strong without thumping or booming.
The highs could be a bit crisper, especially voices (in music) sound a bit muffled almost.
Mids seem to lack a bit too.
Volume: my 64 ohm Sennheiser doesn't play as loud as I want so I chose the 32 ohm version of the DT770 Pro for more volume (less resistance). And also because I want to be able to use it with my cell phone on a decent volume.
The DT770 Pro 32 ohm seems to offer a bit more volume but not a whole lot more. I had expected it to go louder than it does.
So an improvement just not a huge one.
-Comfort: fit on the head is good, I don't get the feeling the set wil slip off my (bald) head. The pressure on the ears/head is exactly right: not too loose not too tight.
The size of the earpads is where it all goes wrong. I am by no means Dumbo the flying elephant but the earpads on the DT770 Pro are way too small for my ears. I really have to stuff my ears into the earpads with my fingers.
Had I tried these earphones on in a shop I would not have bought them, for that reason alone.
All in all a pretty good set for listening to music. Especially with psybient and other electronic music (with no singing). The lows of these headphones seem to be made for those genres of music, amost.
If you mainly play songs with voices/singing there are better choices out there.
Read more
the most relevant critical review
Oct 8, 2022
I placed an order without realising my address (on PayPal) hadn’t changed yet, as I have recently moved to another city. After contacting support, I was told that changing the address order was impossible. I then asked whether I could just simply cancel the order, which was also not possible, even though the order hadn’t been sent out yet. I was then also told to try to get DHL to change my delivery address, which – you guessed it – was also not possible. I get that it may be difficult to change an order that has already been processed or shipped to the courier service, but this all happened several days before I even got confirmation that DHL was going to ship my package. Now I’m stuck trying to get a hold of a package of which I have no idea who got it, in a place where I never come anymore. It’s just a massive waste of time and potentially money and could have simply been avoided by allowing me to cancel my initial order (that hadn’t even been shipped yet at that point).
Read more
Reviews for europe.beyerdynamic.com
Verified review
May 15, 2023
Unable to connect FOX mic to Cubase
Report review
Answer by europe.beyerdynamic.com
7 days ago
We hope that this FAQ will help you:
https://support.beyerdynamic.com/hc/en-us/articles/360012404733-My-FOX-can-t-be-used-with-Cubase-or-any-other-DAW-What-can-i-do-Windows-
If you have any further questions, please do not hesitate to contact our customer support help@beyerdynamic.de
Best regards, your beyerdynamic Team
Verified review
May 11, 2023
I use mmx150 for 2 days, what I noticed was bad in these headphones, the main problem is constant crackling in the left ear and nothing can be done about it, then they beat troubles with wires, it was necessary to play around so that everything would work adequately, with the pluses a good microphone from sound quality, I'm a little upset (
Report review
Answer by europe.beyerdynamic.com
May 15, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you.
Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem.
Kind regards from Heilbronn Your beyerdynamic team
Verified review
Apr 13, 2023
The parts I ordered are really expensive for not much. I ordered two items (on the same order) and received two different packages.
Report review
Answer by europe.beyerdynamic.com
Apr 19, 2023
Thank you for your feedback. We are currently optimising the shipping process. If the items come from different warehouses, it is unfortunately not possible to avoid individual shipping at the moment. We will be happy to pass on your feedback to the relevant department.
Kind regards, your beyerdynamic Team
Verified review
Apr 3, 2023
I love my MMX300 but I am very disappointed in the warranty.
I emailed some time ago that my console cable broke after two weeks. I’m someone that takes care of his electronics and I still can’t point out a reason it broke. However since the website mentions a 2 year warranty I figured it would be fine.
I was told by support that the cable is however not included in the warranty. I was very disappointed that it is not included with such a premium product.
I’m still incredibly happy with the product itself and recommend it to friends and colleagues but needing to spend 40€ on a cable that broke after two weeks is disappointing.
Report review
Answer by europe.beyerdynamic.com
Apr 3, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you.
Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem.
Kind regards from Heilbronn Your beyerdynamic team
Verified review
Mar 22, 2023
the wires and sliders have broken already
Report review
Answer by europe.beyerdynamic.com
Mar 24, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you.
Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem.
Kind regards from Heilbronn Your beyerdynamic team
Verified review
Mar 10, 2023
I called 2 times to return a product and 2 times they told me they would send me the return label on my mail, and 3 days later I still don't have anything...
Report review
Answer by europe.beyerdynamic.com
Mar 13, 2023
Dear Customer, Thank you for your feedback. We are sorry for the delay in this matter. By now you should have received the lable for returning the product. In case there are any further questions, please do not hesitate to get in touch. Best regards, Your beyerdynamic Team
Verified review
Feb 27, 2023
Although I am satisfied with the sound quality of the sound of the beyerdynamic beat byrd I noticed it picks up a lot of cable noise, when you guys claimed " it also limits cable noises to a minimum." Besides that it would be nice if there is full black option including the cable. I hope you guys take my opinion into consideration.
Report review
Verified review
Feb 22, 2023
Quick delivery, but why deliver two small items in two separate packages? Not exactly environmental-friendly, and quite unnecessary in this case, since there was no rush at all. I would have preferred to have been able to choose to let the items be delivered together at a later moment.
Report review
Answer by europe.beyerdynamic.com
Feb 22, 2023
Thank you for your feedback. We are currently optimising the shipping process. If the items come from different warehouses, it is unfortunately not possible to avoid individual shipping at the moment. We will be happy to pass on your feedback to the relevant department.
Kind regards
Your beyerdynamic team
Verified review
Feb 12, 2023
I used the headphones for less than 10 days, everything was ok, the sound is the best for this price range, but one day, exactly 10 days later the left earphone stopped working... It was the "Limited Edition Black"... Be carefull with this model...
Report review
Answer by europe.beyerdynamic.com
Feb 13, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you.
Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem.
Kind regards from Heilbronn Your beyerdynamic team
Verified review
Feb 12, 2023
Product arrived broken
Report review
Answer by europe.beyerdynamic.com
Feb 13, 2023
Dear customer, thank you for your feedback. We are very sorry that you received a damaged product. This should not have happened. Unfortunately, we cannot control everything that our shipping service providers do with the package. Please contact our colleagues in support via help@beyerdynamic.de. They can help you in such a case and solve the problem together with you.
Kind regards from Heilbronn Your beyerdynamic team
Verified review
Feb 6, 2023
The microphone does not work with the computer (I am not even sure it works at all).
Report review
Answer by europe.beyerdynamic.com
Feb 6, 2023
Dear Customer, We are very sorry that your are not satisfied with the product. You have the right to return the products within sixty days, please also see our FAQ https://support.beyerdynamic.com/hc/en-us/categories/200117641-Returns
Please check if the mute switch is active.
In case you have further questions, please get in touch with our customer support (help@beyerdynamic.de) - they are happy to help. Best regards, Your beyerdynamic Team
Verified review
Feb 5, 2023
Bonjour,
j 'ai voulu remplacer des coussinets velours par des simili cuir.
Soudainement mon super casque est devenu inconfortable.
La raison est que le diamètre intérieur des coussinets simili cuir est inferieur à ceux des coussinets velours!
Un avertissement aurait été judicieux! . Cordialement. Eric
Report review
Answer by europe.beyerdynamic.com
Feb 6, 2023
Cher client, nous vous remercions pour votre commentaire. Si vous rencontrez des problèmes avec votre Earpad, nous vous invitons à contacter notre service d'assistance clientèle (help@beyerdynamic.de). En général, vous pouvez nous renvoyer votre produit gratuitement dans les 60 jours suivant l'achat. Nous vous souhaitons beaucoup de plaisir avec votre Earpad. Cordialement, votre équipe beyerdynamic
Verified review
Jan 19, 2023
totally not the experience I was expecting. Lack of bass. The rubber earplugs were too short, you can't put it completely in your ear! How can I get my money back?
Report review
Answer by europe.beyerdynamic.com
Jan 20, 2023
Dear Customer, We are very sorry that your are not satisfied with the product. You have the right to return the products within sixty days, please also see our FAQ https://support.beyerdynamic.com/hc/en-us/categories/200117641-Returns
In case you have further questions, please get in touch with our customer support (help@beyerdynamic.de) - they are happy to help. Best regards, Your beyerdynamic Team.
Verified review
Jan 19, 2023
Crackles in B-stock MMX 300.
I bought a headset MMX 300 in B-stock for the price and the recycling... The product was supposed to be as-new (tested by Beyerdynamic and all) but there were crackles in the right ear. I had to pay to send it back so I lost 20€ to try a defective headset. Won't do it again.
Report review
Answer by europe.beyerdynamic.com
Jan 20, 2023
Dear Customer, We are very sorry to hear that the B-Stock product you have received is not flawless. This does not represent our high quality standards and should not have happend. Please get in touch with our customer support, (help@beyerdynamic.de) they are happy to help and we are sure, we will find a way to resolve this issue. Thank you, Best regards, Your beyerdynamic Team.
Verified review
Jan 3, 2023
I received the wrong headphone and now, to get the right one, I have to pay to send back my parcel (I'm from France). Why do I have to pay for your mistake? I was expecting a better client services, I'm really disapoint.
Report review
Answer by europe.beyerdynamic.com
Jan 4, 2023
Dear Customer, We are very sorry to hear that you have received the wrong product. Our customer support will get in touch immediately with you again to clarify this issue. Best regards, Your beyerdynamic Team
Verified review
Jan 2, 2023
The material is great. The headset is nice and the microphone is very good I just received a faulty cable
Report review
Answer by europe.beyerdynamic.com
Jan 3, 2023
Dear Customer,
We are very sorry to hear that you have received a faulty cable. Please get in touch with our customer support regarding this issue via help@beyerdynamic.de, they are there to help. Thank you and best regards, Your beyerdynamic Team
Verified review
Jan 1, 2023
Price is too high for replacement components
Report review
Verified review
Dec 29, 2022
Beyerdynamic amiron wireless headset does not work well on the PC. it took me 45 minutes to connect it to my pc also the mic does not work in calls. you also can't change settings on the pc for the headset. for this price it's a really bad headset.
Report review
Answer by europe.beyerdynamic.com
Jan 3, 2023
Dear Customer, Thank you for your comment. We are sorry to hear that you are not satisfied with the product. If you experience any issues with using it, please get in touch with our support team (help@beyerdynamic.de) or have a look at the Product Page (https://europe.beyerdynamic.com/amiron-wireless.html?#!#product-downloads), where you can find helpful documents about the product. Best regards, Your beyerdynamic Team.
Verified review
Dec 25, 2022
While delivery time was decent and i really love the feel of my dt770s, the overpowering bass makes it basically impossible to drive them to properly loud volumes, which i could definetly do with the ath m30x i wanted to upgrade from
Report review
Answer by europe.beyerdynamic.com
Dec 28, 2022
Dear Customer,
We are sorry that you are not completely satisfied with your DT 770 PRO. This does not meet our high standards at beyerdynamic. Are you sure that you have chosen the correct impedance for your end device? Please contact our support colleagues at help@beyerdynamic.de. They will certainly be able to help you. They will certainly be able to help you.
Best regards, your beyerdynamic team
Verified review
Dec 23, 2022
Received only 8 ear pads where 10 should have been, DHL took 2 days longer, all in all unsatisfied
Report review
Answer by europe.beyerdynamic.com
Dec 28, 2022
Dear Customer,
we are sorry that you did not receive the complete goods and that DHL took 2 days longer than stated. This does not meet our high standards at beyerdynamic. Please contact our colleagues in support at help@beyerdynamic.de. They will certainly be able to help you.
Best regards, your beyerdynamic team