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europe.beyerdynamic.com
Reviews:

318 reviews in the last 12 months1,814 total reviews  

4.57
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Most relevant positive review

Jan 23, 2024
 Verified review
The DT880 are just what I wanted. I wouldn't say they are pleasant to listen to music but, for producing and mixing they are perfect. I use the analogy that they are like microscopes for sounds, you wouldn't want to use them in your day to day because you might be disgusted by the amount of germs in your every day. They are very honest so you notice all of the "germs" lurking around the music you listen to for fun and that's not good if you are just having fun or want an immersive music experience but for producing and mixing that's what one needs and doesn't find in normal headphones. I barely have to adjust my mixes when I switch to the monitors, with my DT990 pros it's not like that, and with normal consumer headphones it is just impossible. So my suggestions for improvements would be: re-do the product description as it is very misleading. Any one buying these to enjoy music at home is going to be sorely disappointed or is probably completely clueless as to what good hi-fi headphones sound like. These are purely for music production use out of the box without any EQ. The audiophiles will still buy them and mod them but a regular consumer won't be mislead. Being a little nitpicker, the hard case had what seemed like white rubber shavings all over it. I just had to wipe them and they were gone but still, looks a little unprofessional. Now regarding the DT990 driver, it's the right replacement part and I presume it is working (still have not repaired my old pair of DT990s) but the packaging scared me. Specially because of the finer than hair wires that connect the drivers and that are exposed, wrapping in bubble wrap with no additional packaging seems unprofessional specially when they cost 50 euro per unit (almost half the price of new headphones). Love Beyerdynamic just want them to be the best they can. If you want more tips I have a master's in International Businesses hire me ahahahah

Most relevant negative review

May 16, 2024
 Verified review
Will not recommend. Have wanted this headset since it was announced. Signed up. Ordered the first day it was available. They shipped it very quickly. Then...DHL sent three messages saying it was on its way. Each time changing to another day. Then changed to :delivery interrupted delayed for 1-2 days. Where it has stayed since April 22nd. Contacted DHL. They said contact Beyerdynamic. Beyerdynamic said wait a week. I waited a week.Filled out the paperwork. Asked if they'd re-order and send me the headset. Four week investigation?!? For something DHL still shows they haven't delivered? And absolutely no further updates from Beyerdynamics about the case status? Neither DHL nor Beyerdynamics took ownership of the issue. That's pitiful customer service. No issue with the indivduals involved. They're just following the company support processes.
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Reviews for europe.beyerdynamic.com

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Mar 5, 2024
 Verified review

Dissappointed Beyerdynamic fan

The delivery service was good, and fast and reliable. No complaints about that at all. But the product I recently bought (Amiron) has a very dissapointing quality. Beyerdynamic has been my favorite headphones (DT 770 M) in my professional practice as a soundphonographer, for two decades (in the studio ánd on location outdoors in the most crazy contexts). But the wireless Amiron seems to lack the reliable sound that I am used to have. Since I have received them the headset has been distorting all the time during sounds that are not meant to sound distorted, at a soft volume and a normal volume (all over various areas of the frequency spectrum). And often glitching and/or not syncing with my devices... I wanted to give Amiron a fair chance and kept trying. But still not happy after several months of "tolerating". The Amiron is also way too bulky to travel with everywhere. So to my own surprise, having given up on them, I end up using my headphones barely these days, and if at all, mostly at home.
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Answer by europe.beyerdynamic.com
Mar 6, 2024
Thank you for your feedback! The fact that you are not satisfied with your beyerdynamic product doesn't meet our quality standards. The Amiron Wireless stands for excellent high-end sound. This can be individually personalized via the MIY app. Are you already using the MIY app? You can find all relevant information on the product page: https://europe.beyerdynamic.com/amiron-wireless.html and on the MIY app page: https://europe.beyerdynamic.com/mosayc If you still have further questions or comments about your product or the sound settings, don't hesitate to contact our customer support via help@beyerdynamic.de. Best regards, your beyerdynamic team
Feb 28, 2024
 Verified review

MmX 110

J'ai un casque 990 pro depuis plus de 5 ans et j'en suis très content. J'en ai même racheté deux autres. J'ai acheté un casque gamer de votre marque pour un cadeau à ma copine, le MmX 110 , mais j'en suis très déçu ! Je l'ai essayé avant de l'offrir et je trouve que le son du micro n'est pas a la hauteur et surtout il y a un défaut de résonance avec le câble. Si celui ci frotte - touche quelques choses, il y a une résonnance non agréable dans l'oreille. Ensuite il y a aussi le défaut que lorsque l'on parle, on a l'impression d'être dans une boîte. Je vais l'offrir a ma copine comme prévu mais si cela ne lui convient pas, je vous recontacterai pour permettre un retour. En échange je lui achèterai un casque 990 pro de votre marque et un micro sur pied. C'est plus chère mais la qualité sera au rendez vous. Voilà pour un retour de ma part. J'espère que vous serez apte a faire un geste commercial si le casque ne convenez pas et que l'on pourra faire un échange du MmX 110 contre un 990 pro. Évidement, l'échange n'étant pas équitable financièrement (90 euros contre 140 euros) je payerai la différence. Cordialement Legrand Marius
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Answer by europe.beyerdynamic.com
Mar 4, 2024
Thank you for your feedback! We are very sorry that you are not satisfied with your beyerdynamic product. In general, the quality of the microphone sound can vary due to various factors such as the settings or the playback device. In such a case, you are welcome to contact our customer support via help@beyerdynamic.de. These can help you in any case. Alternatively, you can of course send the headphones back to us. However, we apologize for any inconvenience this may cause you. Kind regards, your beyerdynamic team
Feb 19, 2024
 Verified review

Beyerdinamics: bon produit mais site officiel douteux.

J'ai toujours apprécié les produits beyerdinamics jusqu'à aujourd'hui. Première commande directement sur leur site, mais j'aurai mieux fait d'éviter leur "promo" qui s'avère être de l'occasion, reçu dans un état pitoyable (et aucun effort de leur part)... Auparavant, j'ai toujours commandé les produits de la marque concernée chez Thomann et pas le moindre problème depuis des années (site très sérieux que je recommande contrairement a beyer). Par contre, le comportement du site beyerdinamics est vraiment très limite pour ne pas dire malhonnête. Ils ont eu ma première et ma dernière commande...
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Answer by europe.beyerdynamic.com
Feb 20, 2024
Thank you for your feedback! For the European region, we provide all relevant information at europe.beyerdynamic.com. If you still have comments or questions, you can contact our support colleagues at any time via help@beyerdynamic.de. They will be happy to help you with any topic. We apologize for any inconvenience this may have caused you. Kind regards, your beyerdynamic team
Feb 14, 2024
 Verified review

Production headphones broken after a few hours usage.

I bought these as a set of headphones to use for production specifically for on the road portability, I only used them 10 times or so and they have stopped working. Their is a terrible rumble now in the bass frequencies similar to that of a cheap Chinese fake or a car speaker from the 90s. So disappointed I spent all this money for a product only worthy of being in a tacky Asian market 😢
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Answer by europe.beyerdynamic.com
Feb 14, 2024
Thank you for your feedback! Of course, this shouldn't happen and doesn't meet our quality standards. In such cases, please don't hesitate to contact our customer support directly via help@beyerdynamic.de. They can help you with your concerns. You can also return your product to us within 60 days. You can find all information about this in our support area: https://support.beyerdynamic.com/hc/en-us/articles/201001041-How-can-I-return-my-order? We sincerely apologize for any inconvenience this may have caused you. Best regards, your beyerdynamic team
Feb 10, 2024
 Verified review
Expédition rapide problème pas de notice explicative pour le changement des pièces si bien que mon casque dt811 a été endommagé
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Jan 23, 2024
 Verified review

Improve customer service.

You can improve customer service. One month to solve a simple problem it's not acceptable.
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Answer by europe.beyerdynamic.com
Jan 24, 2024
Thank you for your feedback! Of course, this shouldn't happen and doesn't meet our quality standards. We have reviewed your matter internally and apologize for any inconvenience this may have caused you. We will forward your information to the appropriate location. Nevertheless, we hope you enjoy your beyerdynamic product. Best regards, your beyerdynamic team
Jan 14, 2024
 Verified review
Delivery was incomplete, complaint filed, but no reaction whasoever.
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Answer by europe.beyerdynamic.com
Jan 15, 2024
Thank you for your feedback! This shouldn't happen and doesn't meet our quality standards. We have forwarded your information directly internally and our support team will get back to you shortly. We apologize for any inconvenience this may have caused you. Best regards, Your beyerdynamic Team
Jan 10, 2024
 Verified review
The item was not brand new. Time to reply from the customer service was longer than expected. Waiting for the refund.
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Answer by europe.beyerdynamic.com
Jan 11, 2024
Dear Customer, We are very sorry to hear that the product you received has not been in perfect condition - this should not have happend and we are very sorry about this. As I can see in our system, your have already returned the parcel. The refund has now been booked. Once again, please accept our apologies for this. Best regards, Your beyerdynamic Team
Dec 31, 2023
 Verified review
it was an unpleasant experience. no communication about the missing package.. After several texts and emails with no result, I suddenly found the amount back on my account, no explanation, no excuses, no alternative. You people make some decent headphones, but not a very helpful helpdesk, no communication and no consideration for the customers wish. So no more Beyer for me, sorry!
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Answer by europe.beyerdynamic.com
Jan 2, 2024
Dear Customer, Thanks for your feedback. We are very sorry to hear about the issues you had to experience with the delivery and our communication around it. This should not have happened and we will forward your feedback internally. Best regards, Your beyerdynamic Team
Dec 30, 2023
 Verified review
Your customer support is horrible. I've tried to get a reply from you for ages now, and your auto-reply message keeps saying you'll return to be within 3 working days. Still haven't gotten a reply yet.
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Answer by europe.beyerdynamic.com
Jan 2, 2024
Dear Customer, Thanks for your feedback. After looking into your case, I kindly ask you to check your E-Mails from December 8th. Our support has already replied to your request, please excuse the delay. If there are any futher questions, please get in touch with our support team. Best regards, Your beyerdynamic Team.
Dec 21, 2023
 Verified review
The item has not arrived as a brand new one. And it’s not cheap. We are talking about headphones almost 700€ prize. Never thought it coming from where it comes.
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Answer by europe.beyerdynamic.com
Dec 27, 2023
Dear customer, We are very sorry to hear about the issue you have experienced with the delivered product. I see, that you have already been in touch with our customer support and they will get back to you asap with a solution to this issue. We apologize for any inconvienences you might have because of this. This should not have happened. Best regards, your beyerdynamic Team.
Dec 14, 2023
 Verified review

Bad experience on the e-shop

I purchased DT-990 Pro unit as new item but when I received them, the warranty seal was not there with signs of being pulled out, also some cardboard in the interior was bended as it was a opened box or a b-stock unit. After consulting the customer service, insisting on the fact, they apologized for the poor state of the box and that's it. I'm not happy with the situation, the unit works perfectly, and it's a legendary product, but I expected that the brand would at least refund me the difference as a b-stock unit as a compensation for the "bad state of the box"
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Dec 12, 2023
 Verified review
Very dissapointed with B-stock quality. DT 770 with broken headband sliders on one side. Not scratched, but completely broken off and missing. When not fixed, this has a big chance of breaking even more. Sending it back costs about the same as getting new sliders. Would never have bought it if I knew the quality could be so poor. With other sellers, B-stock in my experience is close to perfect, this was straight up broken...
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Answer by europe.beyerdynamic.com
Dec 13, 2023
Thank you for your feedback. This is not the quality standard we promise. B-stock should be technically flawless. Please report the damage to our customer service under help@beyerdynamic.de . We will find a solution. We apologize for any inconvenience this may cause. Best regards, your beyerdynamic Team
Dec 2, 2023
 Verified review

Wrong product

Still waiting an answer cause I got the wrong product
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Answer by europe.beyerdynamic.com
Dec 4, 2023
Our customer support will contact you shortly. Best regards, you beyerdynamic Team
Oct 29, 2023
 Verified review
Sent the wrong product, support didn't reply on the 3 working day time they said they would, on a new support ticket they said the ticket was sent to the responsible department and to be patient, after 2 weeks no contact, I asked on twitter what to do and they told me to cancel and re-order. I received the return label and sent the product back, still waiting to see what will happen
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Oct 25, 2023
 Verified review
They r ripping me off
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Answer by europe.beyerdynamic.com
Oct 26, 2023
Dear Customer, Thank you for your comment. Our customer support (help@beyerdynamic.de) is there to help and we kindly ask you if there are any problems with the product you ordered, to get in touch with our support team. Thank you and best regards, Your beyerdynamic Team