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europe.beyerdynamic.com
Reviews:

328 reviews in the last 12 months1,783 total reviews  

4.62
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Most relevant positive review

Jan 23, 2024
 Verified review
The DT880 are just what I wanted. I wouldn't say they are pleasant to listen to music but, for producing and mixing they are perfect. I use the analogy that they are like microscopes for sounds, you wouldn't want to use them in your day to day because you might be disgusted by the amount of germs in your every day. They are very honest so you notice all of the "germs" lurking around the music you listen to for fun and that's not good if you are just having fun or want an immersive music experience but for producing and mixing that's what one needs and doesn't find in normal headphones. I barely have to adjust my mixes when I switch to the monitors, with my DT990 pros it's not like that, and with normal consumer headphones it is just impossible. So my suggestions for improvements would be: re-do the product description as it is very misleading. Any one buying these to enjoy music at home is going to be sorely disappointed or is probably completely clueless as to what good hi-fi headphones sound like. These are purely for music production use out of the box without any EQ. The audiophiles will still buy them and mod them but a regular consumer won't be mislead. Being a little nitpicker, the hard case had what seemed like white rubber shavings all over it. I just had to wipe them and they were gone but still, looks a little unprofessional. Now regarding the DT990 driver, it's the right replacement part and I presume it is working (still have not repaired my old pair of DT990s) but the packaging scared me. Specially because of the finer than hair wires that connect the drivers and that are exposed, wrapping in bubble wrap with no additional packaging seems unprofessional specially when they cost 50 euro per unit (almost half the price of new headphones). Love Beyerdynamic just want them to be the best they can. If you want more tips I have a master's in International Businesses hire me ahahahah

Most relevant negative review

May 16, 2024
 Verified review
Will not recommend. Have wanted this headset since it was announced. Signed up. Ordered the first day it was available. They shipped it very quickly. Then...DHL sent three messages saying it was on its way. Each time changing to another day. Then changed to :delivery interrupted delayed for 1-2 days. Where it has stayed since April 22nd. Contacted DHL. They said contact Beyerdynamic. Beyerdynamic said wait a week. I waited a week.Filled out the paperwork. Asked if they'd re-order and send me the headset. Four week investigation?!? For something DHL still shows they haven't delivered? And absolutely no further updates from Beyerdynamics about the case status? Neither DHL nor Beyerdynamics took ownership of the issue. That's pitiful customer service. No issue with the indivduals involved. They're just following the company support processes.
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Reviews for europe.beyerdynamic.com

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Aug 17, 2024
 Verified review
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Aug 21, 2024
 Verified review

Teerible experience with bstock unit

Bought a B-stock Tygr 300R headphones, Beyrdynamic says they carefully check and refurbish every b-stock unit so i felt confident. When the headphones arrived the sound was terrible and mono, the cable has a problem on the jack if i bend it sound goes ok and stereo, so clearly a defect product that was not checked. Worse thing is they told me to return and order another one because shipping takes a long time so it's better to order than to wait for the refund, but i have to pay the shipping because is b-stock.... but i lost trust in their b-stock's.
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Answer by europe.beyerdynamic.com
11 days ago
Dear Customer, We are very sorry that the delivered b-stock product has not met our high quality standards. This should not have happened. In this case, of course, no shipping costs for returning the defect product have to be paid. I see, that our support team has already sent you a lable for returning the product. We apologize for any inconveniences this might have caused you. Best regards, Your beyerdynamic Team.
7 days ago
 Verified review

DT 770 PRO with deffects and no support

Purchased DT 770 PRO and it came with defects. Contacted support via email immediately and didn't get a response after almost a week. Stayed in a call for more than an hour waiting for someone to pick up my call, nobody did.
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Answer by europe.beyerdynamic.com
6 days ago
Thank you for your feedback! The fact that you didn't receive a prompt response from our support team should of course not happen and doesn't meet our quality standards. We have forwarded your information directly and our support team has already contacted you with compensation for this incident. Nevertheless, we apologize for any inconvenience this may have caused you. Kind regards, your beyerdynamic team
Jun 27, 2024
 Verified review
Buying experience is overall good although there were no options for shipping (paid with Paypal). Delivery was as expected but expensive (shipping in Europe can be done for less than 10 euros). Also, the 4 foam pads could have been sent in an envelope instead of a box measuring 16x12x8 inch.
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Jul 7, 2024
 Verified review
Product is good. Shipment is long.
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Jun 2, 2024
 Verified review
Dispatched quickly however, delivery which was outwith 'Beyerdynamic' control could have been quicker. My order coincided with a price drop so was a disappointment. I do have to say that the quality and performance of my 'Amiron' headphones make up for the minor issues mentioned.
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May 21, 2024
 Verified review

Quality and Sound Excellent.

Quality and sound excellent. Set up and firmware update straightforward. As I am not a regular Laptop/PC user, a dedicated charger plug would have been helpful.
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May 12, 2024
 Verified review
Everything was allright but there is allways room for better 😁
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May 23, 2024
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May 16, 2024
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May 16, 2024
 Verified review
Will not recommend. Have wanted this headset since it was announced. Signed up. Ordered the first day it was available. They shipped it very quickly. Then...DHL sent three messages saying it was on its way. Each time changing to another day. Then changed to :delivery interrupted delayed for 1-2 days. Where it has stayed since April 22nd. Contacted DHL. They said contact Beyerdynamic. Beyerdynamic said wait a week. I waited a week.Filled out the paperwork. Asked if they'd re-order and send me the headset. Four week investigation?!? For something DHL still shows they haven't delivered? And absolutely no further updates from Beyerdynamics about the case status? Neither DHL nor Beyerdynamics took ownership of the issue. That's pitiful customer service. No issue with the indivduals involved. They're just following the company support processes.
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May 31, 2024
 Verified review
Packaging was terrible, package of my new headphones was destroyed before opening.
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Answer by europe.beyerdynamic.com
Jun 4, 2024
Dear Customer, Thank you for your comment. We are very sorry to hear that your headphones arrived with such a damaged packaging. This, of course, should not have happened. We will forward your feedback internally. In case the product is also damaged, please get in touch with our customer support via help@beyerdynamic.de. Thank you and please accept our apologies. Best regards, Your beyerdynamic Team
Dec 9, 2023
 Verified review

Great quality items, horrible delivery service.

The build quality of the headphones is great and the sound also. There are spare parts available which is also great. The only thing i would change is the delivery. DHL is the worst company i've ever had to deal with. I ordered the headphones together with a friend and both orders were bungled by dhl. For me the driver never arrived in my street but still claimed i wasn't home, even though i was seriously watching out my window when the email arrived. For my friend the drivers marked it as delivered and put a cross as the signature. the items were nowhere to be found. He checked with the neighbours and all around his house. The next they the driver sneakily delivered the items behind the trash can of the neighbours without any signature or information about where it was. I will NOT order here again as long as DHL is the only option. Sad because the headphones are amazing.
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Mar 6, 2024
 Verified review
Great headset, quality is amazing and the packaging is very high end. Waarenty and replacability of parts is possible making this a long term product. What could be improved is service time when a package is lost. Mine was stuck/lost with DHL for a week but unfortunately their policy is to wait at least 7 working days after no update to start an investigation. That is quite long and could be improved. Customer service repsentatives are very good though! Definitely would buy again!
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Sep 29, 2023
 Verified review
Everything worked perfect for the sale and supply of spare parts for my headphone, but if the original quality of the parts was better, there was no need for replacement ! Earpads and headpad in synthetic material (fake 'leather' or so called leatherette) should not be used anymore on your products. Genuine leather would have given superior results, undoubtfully.
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Mar 17, 2024
 Verified review

Super mais quelques "pop" pendant les changement de pistes

Je l'utilise avec un Dt 700 Pro X. on plug c'est ok, tout fonctionne. le son me semble plutôt très détaillé. Le bémole principal c'est les "pop" quand on change de track sur Tidal ou même si on navigue sur Youtube
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Oct 31, 2023
 Verified review
One earpiece was not screwed in, so I had to do it myself, it wasn’t easy and I hope I did it correctly … The product is really good and I am satisfied with it despite the mishap.
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Answer by europe.beyerdynamic.com
Jan 2, 2024
Dear Customer, Thanks for your feedback. We are very sorry to hear that you had some issues with the delivered product. We are sorry about this, this should not have happened. Enjoy your beyerdynamic product. Best regards, Your beyerdynamic Team
Mar 21, 2024
 Verified review
IL CONFEZIONAMENTO PER IL TRASPORTO E STATO APPENA SUFFICIENTE PER NON FARE ROVINARE GLI ARTICOLI, UNA DELLE CONFEZIONI ORIGINALI DEI MICROFONI E' ARRIVATA SCHIACCIATA.
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Feb 14, 2024
 Verified review

Sounds great, smells bad

Sounds, feels and looks great but because of the cigarette smell that is on the cables, I'm trying to remove the smell somehow so I can wear them comfortably
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Answer by europe.beyerdynamic.com
Feb 15, 2024
Thank you for your comment. Such an incident is very unusual and doesn't meet our quality standards at all. We will promptly forward your information internally and look into the matter. We sincerely apologize for any inconvenience this may have caused you. Nevertheless, we wish you much joy with your beyerdynamic product. For further inquiries, our support team is available via help@beyerdynamic.de. Kind regards, Your beyerdynamic Team
May 9, 2024
 Verified review

Promise fulfilled

You get exactly what's promised to you in the marketing material, very comfortable headphones with great sound.
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