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europe.beyerdynamic.com
Reviews:

328 reviews in the last 12 months1,749 total reviews  

4.63
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Most relevant positive review

Jan 23, 2024
 Verified review
The DT880 are just what I wanted. I wouldn't say they are pleasant to listen to music but, for producing and mixing they are perfect. I use the analogy that they are like microscopes for sounds, you wouldn't want to use them in your day to day because you might be disgusted by the amount of germs in your every day. They are very honest so you notice all of the "germs" lurking around the music you listen to for fun and that's not good if you are just having fun or want an immersive music experience but for producing and mixing that's what one needs and doesn't find in normal headphones. I barely have to adjust my mixes when I switch to the monitors, with my DT990 pros it's not like that, and with normal consumer headphones it is just impossible. So my suggestions for improvements would be: re-do the product description as it is very misleading. Any one buying these to enjoy music at home is going to be sorely disappointed or is probably completely clueless as to what good hi-fi headphones sound like. These are purely for music production use out of the box without any EQ. The audiophiles will still buy them and mod them but a regular consumer won't be mislead. Being a little nitpicker, the hard case had what seemed like white rubber shavings all over it. I just had to wipe them and they were gone but still, looks a little unprofessional. Now regarding the DT990 driver, it's the right replacement part and I presume it is working (still have not repaired my old pair of DT990s) but the packaging scared me. Specially because of the finer than hair wires that connect the drivers and that are exposed, wrapping in bubble wrap with no additional packaging seems unprofessional specially when they cost 50 euro per unit (almost half the price of new headphones). Love Beyerdynamic just want them to be the best they can. If you want more tips I have a master's in International Businesses hire me ahahahah

Most relevant negative review

Sep 7, 2023
 Verified review
I purchased the DT 900 PRO X headphones with high hopes, and for the most part, they delivered on the audio quality and comfort I expected. However, my experience with their durability and customer support left me with mixed feelings. After just six months of use, the leather on the headband started to detach, which was disappointing given the premium price of these headphones. When I reached out to the customer support team, they promptly instructed me to fill out an RMA form. Unfortunately, my request for a replacement was rejected, leaving me with limited options. The suggested process involved shipping my headphones to France via a shipment helper, which meant I would be without my headphones for an unknown period and bearing potential additional costs. This was far from an ideal solution, especially when I rely on my headphones daily. In the end, I decided to take matters into my own hands and ordered two replacement headbands for €38, including shipping from France. While I hope these replacements will last longer, I can't help but feel a bit let down by the initial customer support response. Overall, the DT 900 PRO X headphones have delivered great audio quality and comfort, but the issue with the headband and the less-than-ideal customer support experience have left me with some reservations. I hope the company can address these concerns in the future to provide a more seamless customer experience.
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Reviews for europe.beyerdynamic.com

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Jul 7, 2024
 Verified review
Product is good. Shipment is long.
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Jun 27, 2024
 Verified review
Buying experience is overall good although there were no options for shipping (paid with Paypal). Delivery was as expected but expensive (shipping in Europe can be done for less than 10 euros). Also, the 4 foam pads could have been sent in an envelope instead of a box measuring 16x12x8 inch.
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Jun 2, 2024
 Verified review
Dispatched quickly however, delivery which was outwith 'Beyerdynamic' control could have been quicker. My order coincided with a price drop so was a disappointment. I do have to say that the quality and performance of my 'Amiron' headphones make up for the minor issues mentioned.
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May 31, 2024
 Verified review
Packaging was terrible, package of my new headphones was destroyed before opening.
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Answer by europe.beyerdynamic.com
Jun 4, 2024
Dear Customer, Thank you for your comment. We are very sorry to hear that your headphones arrived with such a damaged packaging. This, of course, should not have happened. We will forward your feedback internally. In case the product is also damaged, please get in touch with our customer support via help@beyerdynamic.de. Thank you and please accept our apologies. Best regards, Your beyerdynamic Team
May 23, 2024
 Verified review
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May 21, 2024
 Verified review

Quality and Sound Excellent.

Quality and sound excellent. Set up and firmware update straightforward. As I am not a regular Laptop/PC user, a dedicated charger plug would have been helpful.
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May 16, 2024
 Verified review
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May 16, 2024
 Verified review
Will not recommend. Have wanted this headset since it was announced. Signed up. Ordered the first day it was available. They shipped it very quickly. Then...DHL sent three messages saying it was on its way. Each time changing to another day. Then changed to :delivery interrupted delayed for 1-2 days. Where it has stayed since April 22nd. Contacted DHL. They said contact Beyerdynamic. Beyerdynamic said wait a week. I waited a week.Filled out the paperwork. Asked if they'd re-order and send me the headset. Four week investigation?!? For something DHL still shows they haven't delivered? And absolutely no further updates from Beyerdynamics about the case status? Neither DHL nor Beyerdynamics took ownership of the issue. That's pitiful customer service. No issue with the indivduals involved. They're just following the company support processes.
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May 12, 2024
 Verified review
Everything was allright but there is allways room for better 😁
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May 10, 2024
 Verified review

Bad experience

The packaging received was open and damaged and the product shows signs of use. Beyerdynamic does not pay the return costs, arguing that it is an outlet product. Even though it is a sales product, it should have a quality guarantee as an item on sale does not mean item already used.
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May 9, 2024
 Verified review

Promise fulfilled

You get exactly what's promised to you in the marketing material, very comfortable headphones with great sound.
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May 6, 2024
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Apr 29, 2024
 Verified review
I love my new microphone !
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Apr 24, 2024
 Verified review

L'équilibre tonal me semble imparfait.

L'équilibre tonal me semble légèrement montant avec un creux dans le bas-médium.
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Apr 23, 2024
 Verified review
If you loose a piece you can find a compatible replacement even from their official website.
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Answer by europe.beyerdynamic.com
Apr 23, 2024
Thank you for your positive feedback. Please let us know if we can do something better to do better in your review. Best regards, your beyerdynamic Team
Apr 6, 2024
 Verified review
Volume controller bug, the volume becomes quite unbalanced between the left and right
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Answer by europe.beyerdynamic.com
Apr 8, 2024
Please describe this case to our customer service help@beyerdynamic.de. We need to make sure this is not a defect in the product. Best regards, your beyerdynamic Team
Mar 27, 2024
 Verified review

defect connectic cable

jack connectic cable from MMX300 headset box has a defect. The volume control disrupted the volume of each HP (right/left) (since I got the headset) But was still usable. After some years, I wanted to renew the connetic cable, because the old one was worn. I bought the 45€ connectic cable for the beyerdamic store. But unfortunatly, the cable was not working : - Only the right HP was working - The computer sound was redirected to the microphone
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Answer by europe.beyerdynamic.com
Mar 28, 2024
Thank you for your feedback! Of course, this shouldn't happen and doesn't meet our quality standards. In such a case, please contact our support directly via help@beyerdynamic.de. Our support team can definitely help you. However, we apologize for any inconvenience this may cause you. Kind regards, your beyerdynamic team
Mar 21, 2024
 Verified review
IL CONFEZIONAMENTO PER IL TRASPORTO E STATO APPENA SUFFICIENTE PER NON FARE ROVINARE GLI ARTICOLI, UNA DELLE CONFEZIONI ORIGINALI DEI MICROFONI E' ARRIVATA SCHIACCIATA.
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Mar 17, 2024
 Verified review

Super mais quelques "pop" pendant les changement de pistes

Je l'utilise avec un Dt 700 Pro X. on plug c'est ok, tout fonctionne. le son me semble plutôt très détaillé. Le bémole principal c'est les "pop" quand on change de track sur Tidal ou même si on navigue sur Youtube
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Mar 13, 2024
 Verified review

Ordered a replacement DT770 Pro 80 Ohm…defective received.

Ordered a replacement DT770 Pro 80 Ohm for my same old model and unfortunately I have to send it back since the left driver/speaker is "kaputt"/broken. Dead on arrival! So far for their promise that their "products function technically flawlessly." And I would have to pay for the return of their malfunctioning product? I think NOT! I expect full and FREE service/return! In effect: DO NOT TRUST B-Stock or OUTLET products! They are NOT to be trusted!
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Answer by europe.beyerdynamic.com
Mar 14, 2024
Thank you for your feedback! Such an incident is rather unusual and of course should not happen. Our quality promise also applies to our B-stock products: https://europe.beyerdynamic.com/outlet-quality-promise? Our support team has already contacted you. However, we apologize for any inconvenience this may cause you. Kind regards, your beyerdynamic team