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europe.beyerdynamic.comReviews

: 1,265Excellent

4.70

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certified since: Oct 8, 2018
updated on: Feb 4, 2023
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certified since: Oct 8, 2018
updated on: Feb 4, 2023
europe.beyerdynamic.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At europe.beyerdynamic.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for europe.beyerdynamic.com

500 verified reviews in the last 12 months

1,265 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Mar 5, 2022
I'm a music lover, I still buy CDs and I listen to flac music at home or in mobility, thus I finally decided to buy a pair of headphones for my home listening. After reading lots of reviews and listening on YouTube to headphones sound demos — not the real headphones sound, but at least they tell you something on the sound signature —, I decided Beyerdynamic's one was my favourite sound signature! I preferred to buy some "flat" or close to flat headphones, to listen to music in the closet possible way to the original track, as I'm not fan of overwhelming bass sound. I don't own any thousand euro headphones amplifier, but with the USB DAC/Amp I have and the Yamaha A/V Receiver I have, I'm quite satisfied by the sound experience, so far. I had to perform a warmup test for the headphones, and after around 40 hours, I can say the sound's really good! On PC I'm using Peace equalizer with Beyerdynamic DT 990 profile. It's good and it avoids having voices too much sharp in my ears. If I have to find a weak point, is probably the voice peak, that without a proper equalization may result in being too harsh sometimes, after long listening sessions. But consider I'm not using a proper headphone amplifier, which I might buy soon, so things could change in positive in this respect. My rating is 9/10. I'm satisfied. I'm aware that spending more I could probably find better headphones, but considering my price range, the sound of my DT-990 Pro is so good for my ears! Oh, and about the materials and build quality, I'm very happy. This all black colour is just a thing of beauty for me! The ear pad cushions are soft and perfect for many hours of listening, without hurting my ears. The headband doesn't hurt and doesn't tighten too much on my head. And before I forget, another good thing I found in these Limited Edition Black, is that the cable is straight. It's way better for me, especially when I sit far away. I don't like so much coiled cables, to be honest. Clearly, in my opinion it would have been better to have a detachable cable, even balanced cables, but it's fine for now. Just in case I really need them, once the warranty is expired I could try modding them. Thanks to Beyerdynamic.
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the most relevant critical review


Oct 8, 2022
I placed an order without realising my address (on PayPal) hadn’t changed yet, as I have recently moved to another city. After contacting support, I was told that changing the address order was impossible. I then asked whether I could just simply cancel the order, which was also not possible, even though the order hadn’t been sent out yet. I was then also told to try to get DHL to change my delivery address, which – you guessed it – was also not possible. I get that it may be difficult to change an order that has already been processed or shipped to the courier service, but this all happened several days before I even got confirmation that DHL was going to ship my package. Now I’m stuck trying to get a hold of a package of which I have no idea who got it, in a place where I never come anymore. It’s just a massive waste of time and potentially money and could have simply been avoided by allowing me to cancel my initial order (that hadn’t even been shipped yet at that point).
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Reviews for europe.beyerdynamic.com

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(35)
(13)
 Verified review
8 days ago
For some reason there was a label stuck on the branch of my headphones on the right side and when I wanted to readjust that one, it got stuck inside the headphones, the two jacks for the microphone and the headphones were enough dirty, I had to push the jack very hard in the headphones to make the microphone work and I think that's all, the headphones work very very well the sound is impeccable the microphone almost as good as the microphone stand that I had before ( sorry if there is some mispealing)
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 Verified review
Jan 21, 2023
The DT770 pros are massively good and I think at less than 150€ they are serving the consumer more than right. I wish the cable was more firm or removable incase it breaks 😕 but other than that, they are of great professional sound and comfort. Good job bayer dynamic 👏
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 Verified review
Jan 8, 2023
I am happy with the product. The only thing is I think the cushions are a bit too hard. To moderate, maybe it gets softer and more comfortable with time. Also, you might want to add the order number in the review request email 😁
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 Verified review
Jan 3, 2023
I received the wrong headphone and now, to get the right one, I have to pay to send back my parcel (I'm from France). Why do I have to pay for your mistake? I was expecting a better client services, I'm really disapoint.
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Answer by europe.beyerdynamic.com
Jan 4, 2023
Dear Customer, We are very sorry to hear that you have received the wrong product. Our customer support will get in touch immediately with you again to clarify this issue. Best regards, Your beyerdynamic Team
 Verified review
Dec 30, 2022
Please change DHL for Spain shipping!
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 Verified review
Dec 29, 2022
Beyerdynamic amiron wireless headset does not work well on the PC. it took me 45 minutes to connect it to my pc also the mic does not work in calls. you also can't change settings on the pc for the headset. for this price it's a really bad headset.
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Answer by europe.beyerdynamic.com
Jan 3, 2023
Dear Customer, Thank you for your comment. We are sorry to hear that you are not satisfied with the product. If you experience any issues with using it, please get in touch with our support team (help@beyerdynamic.de) or have a look at the Product Page (https://europe.beyerdynamic.com/amiron-wireless.html?#!#product-downloads), where you can find helpful documents about the product. Best regards, Your beyerdynamic Team.
 Verified review
Dec 28, 2022
there’s unfortunately a dent on the left lower corner of the box, the product itself is extraordinary and no doubt a piece of art, so it’s a bit sad to see the box that contains the art got damaged.
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 Verified review
Dec 23, 2022
Great headphones but my son is desapointed about the DT 770 PRO compare the DT 990 PRO I have. His cable is straight and ears foam is not the same as well what we did not really seen when we pass the order. I do not know if we could exchange it with the DT 990 PRO. It was the same price.
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 Verified review
Dec 18, 2022
Pro: The website is very well designed. The informations are found easily. Cons: Very, very long delivery time. Almost 10 days for a good that was in stock and to be delivered to France, in Paris area
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Answer by europe.beyerdynamic.com
Dec 19, 2022
Thank you for your review! Of course, this should not happen. We have forwarded your information to the appropriate department and apologize for any inconvenience. Kind regards from Heilbronn Your beyerdynamic team
 Verified review
Dec 12, 2022
 
by F. t.
-Sound: The lows are full and rich, bass is strong without thumping or booming. The highs could be a bit crisper, especially voices (in music) sound a bit muffled almost. Mids seem to lack a bit too. Volume: my 64 ohm Sennheiser doesn't play as loud as I want so I chose the 32 ohm version of the DT770 Pro for more volume (less resistance). And also because I want to be able to use it with my cell phone on a decent volume. The DT770 Pro 32 ohm seems to offer a bit more volume but not a whole lot more. I had expected it to go louder than it does. So an improvement just not a huge one. -Comfort: fit on the head is good, I don't get the feeling the set wil slip off my (bald) head. The pressure on the ears/head is exactly right: not too loose not too tight. The size of the earpads is where it all goes wrong. I am by no means Dumbo the flying elephant but the earpads on the DT770 Pro are way too small for my ears. I really have to stuff my ears into the earpads with my fingers. Had I tried these earphones on in a shop I would not have bought them, for that reason alone. All in all a pretty good set for listening to music. Especially with psybient and other electronic music (with no singing). The lows of these headphones seem to be made for those genres of music, amost. If you mainly play songs with voices/singing there are better choices out there.
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 Verified review
Dec 6, 2022
I order 2 items. I received one of the 2 items. Your email ask for my feedback about the 2 items.. I send an email to your customer service 2 days ago to understand why I didn’t get the 2nd item … no answer for the moment..
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Answer by europe.beyerdynamic.com
Dec 7, 2022
Dear customer, thank you for your email. From your order we could see that it consists of two deliveries and this one is already on its way to you. Therefore, please be patient a little longer. Kind regards
 Verified review
Dec 4, 2022
waay too much packaging. ordered 2 replacement parts for a PRO770 headphone. Could've fit through the mailbox but got to pick up 2 boxes sent on different days with 1 part.
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 Verified review
Dec 4, 2022
Aweful customer support that just ignored all proof that there had been a mistake in the price. The money (just 20€) is not the issue, but the maddening lack of interest to look into it by staff was appalling. I sent them all the proof they would need, but all they did was ignore it.
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Answer by europe.beyerdynamic.com
Dec 7, 2022
Thank you for your feedback! We wanted to check your case internally. Unfortunately, we were not able to assign your email to an incident. Therefore, we cannot help you any further via Trusted. Please feel free to contact our support colleagues via help@beyerdynamic.de. They will definitely be able to help you. Kind regards your beyerdynamic team
 Verified review
Dec 1, 2022
Smooth ordering proces. Delivered on time. Neatly packaged.
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 Verified review
Dec 1, 2022
 
Ne dite plus que le produit est livrable en 3 ou 4 jours ouvrables après collecte. Chez moi, entre le jours de ma commande et le jour de réception, cela a pris huit jours complets. Dites plutôt qu'il faut compter entre 2 et 3 jours ouvrables avant qu'il ne quitte vos magasins, à quoi il faut ajouter un délai de 4 à 5 jours ouvrables, pour qu'il arrive à destination.
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 Verified review
Nov 30, 2022
i bought a fox microphone which doesn't come with any driver and my pc can't recognize it. The assistance is not helping at all, basically I need to buy cubase or ableton to make it work. Ridicolous and especially it makes non sense the not support from the hel desk
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Answer by europe.beyerdynamic.com
Dec 5, 2022
Thank you for your review! Your FOX microphone won't benefit you that much without the software. That's why we recommend you to purchase the Creator Bundle. You can find all information here: europe.beyerdynamic.com/creator-pro.html For further questions and comments, you can always contact our colleagues in support via help@beyerdynamic.de. Kind regards your beyerdynamic Team
 Verified review
Nov 29, 2022
It would help if you make changes to your customer service. DHL seems like a poor partner to your business. I must say I find simply restituting people for their money instead of making sure they get delivered what they order online a very poor service. First time delivery error was due to DHL bad performance, second time Beyer Dynamic failed to send the right amount of headphones even though the delivery note stated the right amount. To make a customer order the product 3 times is ridiculous in my opinion.
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Answer by europe.beyerdynamic.com
Nov 30, 2022
Thank you very much for your feedback! Of course, this should not happen and in no way reflects our quality standards. We will check your case and look into the matter. Our support team is in contact with you and we will get back to you as soon as possible. Unfortunately, we cannot control everything with external shipping service providers. That's why we are so thankful for any information from our customers. We apologise for any inconvenience this may have caused you. Best regards Your beyerdynamic Team
 Verified review
Nov 10, 2022
Réponses rapides à toutes les questions, Livraison rapide Informations relatives à la livraison (identité) peu claires,
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 Verified review
Oct 22, 2022
i love that i was able to refurbish my DT770 in a matter of days after the cable broke its a bit expensive to pay around 20 euros for a simple coiled cable but the fact that Beyerdynamic provides this option is great
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 Verified review
Oct 20, 2022
Received quite quickly, but you should let us know when they are sent separately so you won't be surprised with missing items in the first box :)
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