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europe.beyerdynamic.com
Reviews:

322 reviews in the last 12 months1,616 total reviews  

4.68
Excellent

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Top positive review

Jun 13, 2023
 Verified review
The DT 900 Pro X headphones are sooo amazing! Years ago I had the DT 990's and they took me to a different dreamy space in my student days.. They eventually fell apart after years of abuse. Now 25 years later I've bought a pair of DT 900 Pro X's and the same thing has happened - I'm rediscovering music. The space sounds fill is huge, and the sound is insanely silky and smooth... almost sweet. The bass is somehow airy at the same time as being tight, deep and smooth! There's never any moment that music sounds harsh.. They also work with lower power devices like phones and controllers.. bringing out the best in even cheaper sources. Gaming! : Now believe it or not, it's also helping me to rediscover gaming.. they work briliantly with the Playstation 5 controller! More than enough power, and games now have a much bigger spacial effect and the gone is the boomy based and muffled sound. (note: I have a good quality Hyper X game headset for comparison). I will never go back to closed headphone again.. Of course a major cost is the fact that if anybody is sitting near by they'll hear what you're listening to. With gaming that's not such a problem because the sounds are more intermittent.. but with music that can definitely be a potential issue. However, having said that, they also sound amazing at low volumes.. so then just turn them down a bit if you might bother some one! not so bad. The extra air around your ears means you can listen more comfortably.. and when you talk you sound normal to yourself.. plus you can hear others talking if they're calling your name more easily. I never use them for travel / commuting... so I'm assuming that they're not ideal for that. But if you value quality of sound, big sound stage, silky mids, sweet highs, and mind blowing deep, detailed smooth base over sound isolation get them! Buy B-Stock ones direct from BeyerDynamic .. you'll pay 50 euros less or so and they're in new state. The ones I receive didn't even have the original seal broken. BeyerDynamic support is also very fast and their returns system is quick (even though I'm based in Netherlands and of course they're based in Germany). I returned the DT 700 pro X's after testing those. They seemed to marketed / reviewed as the closed back version of the 900's, but they're dramatically different to my ears! The qualities which make the 900's so great, are mostly missing in the 700's (air tight bass, awesome sound stage). The mids and highs are very similar but in a more compressed form. But if you value sound isolation than quality then I suppose they'll do the trick. I'm rambling now, so will sign off,.. just wanted to share the joy ;-) X
BW
Bren W.
Den Haag

Top negative review

Sep 7, 2023
 Verified review
I purchased the DT 900 PRO X headphones with high hopes, and for the most part, they delivered on the audio quality and comfort I expected. However, my experience with their durability and customer support left me with mixed feelings. After just six months of use, the leather on the headband started to detach, which was disappointing given the premium price of these headphones. When I reached out to the customer support team, they promptly instructed me to fill out an RMA form. Unfortunately, my request for a replacement was rejected, leaving me with limited options. The suggested process involved shipping my headphones to France via a shipment helper, which meant I would be without my headphones for an unknown period and bearing potential additional costs. This was far from an ideal solution, especially when I rely on my headphones daily. In the end, I decided to take matters into my own hands and ordered two replacement headbands for €38, including shipping from France. While I hope these replacements will last longer, I can't help but feel a bit let down by the initial customer support response. Overall, the DT 900 PRO X headphones have delivered great audio quality and comfort, but the issue with the headband and the less-than-ideal customer support experience have left me with some reservations. I hope the company can address these concerns in the future to provide a more seamless customer experience.
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Reviews for europe.beyerdynamic.com

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8 days ago
 Verified review

Sounds great, smells bad

Sounds, feels and looks great but because of the cigarette smell that is on the cables, I'm trying to remove the smell somehow so I can wear them comfortably
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Answer by europe.beyerdynamic.com
7 days ago
Thank you for your comment. Such an incident is very unusual and doesn't meet our quality standards at all. We will promptly forward your information internally and look into the matter. We sincerely apologize for any inconvenience this may have caused you. Nevertheless, we wish you much joy with your beyerdynamic product. For further inquiries, our support team is available via help@beyerdynamic.de. Kind regards, Your beyerdynamic Team
Jan 23, 2024
 Verified review

Improve customer service.

You can improve customer service. One month to solve a simple problem it's not acceptable.
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Answer by europe.beyerdynamic.com
Jan 24, 2024
Thank you for your feedback! Of course, this shouldn't happen and doesn't meet our quality standards. We have reviewed your matter internally and apologize for any inconvenience this may have caused you. We will forward your information to the appropriate location. Nevertheless, we hope you enjoy your beyerdynamic product. Best regards, your beyerdynamic team
Jan 14, 2024
 Verified review
Delivery was incomplete, complaint filed, but no reaction whasoever.
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Answer by europe.beyerdynamic.com
Jan 15, 2024
Thank you for your feedback! This shouldn't happen and doesn't meet our quality standards. We have forwarded your information directly internally and our support team will get back to you shortly. We apologize for any inconvenience this may have caused you. Best regards, Your beyerdynamic Team
Jan 10, 2024
 Verified review
The item was not brand new. Time to reply from the customer service was longer than expected. Waiting for the refund.
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Answer by europe.beyerdynamic.com
Jan 11, 2024
Dear Customer, We are very sorry to hear that the product you received has not been in perfect condition - this should not have happend and we are very sorry about this. As I can see in our system, your have already returned the parcel. The refund has now been booked. Once again, please accept our apologies for this. Best regards, Your beyerdynamic Team
Dec 31, 2023
 Verified review
it was an unpleasant experience. no communication about the missing package.. After several texts and emails with no result, I suddenly found the amount back on my account, no explanation, no excuses, no alternative. You people make some decent headphones, but not a very helpful helpdesk, no communication and no consideration for the customers wish. So no more Beyer for me, sorry!
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Answer by europe.beyerdynamic.com
Jan 2, 2024
Dear Customer, Thanks for your feedback. We are very sorry to hear about the issues you had to experience with the delivery and our communication around it. This should not have happened and we will forward your feedback internally. Best regards, Your beyerdynamic Team
Dec 30, 2023
 Verified review
Your customer support is horrible. I've tried to get a reply from you for ages now, and your auto-reply message keeps saying you'll return to be within 3 working days. Still haven't gotten a reply yet.
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Answer by europe.beyerdynamic.com
Jan 2, 2024
Dear Customer, Thanks for your feedback. After looking into your case, I kindly ask you to check your E-Mails from December 8th. Our support has already replied to your request, please excuse the delay. If there are any futher questions, please get in touch with our support team. Best regards, Your beyerdynamic Team.
Dec 15, 2023
 Verified review
Los laterales de la diadema son de polipiel.
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Dec 14, 2023
 Verified review

Bad experience on the e-shop

I purchased DT-990 Pro unit as new item but when I received them, the warranty seal was not there with signs of being pulled out, also some cardboard in the interior was bended as it was a opened box or a b-stock unit. After consulting the customer service, insisting on the fact, they apologized for the poor state of the box and that's it. I'm not happy with the situation, the unit works perfectly, and it's a legendary product, but I expected that the brand would at least refund me the difference as a b-stock unit as a compensation for the "bad state of the box"
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Dec 9, 2023
 Verified review

Great quality items, horrible delivery service.

The build quality of the headphones is great and the sound also. There are spare parts available which is also great. The only thing i would change is the delivery. DHL is the worst company i've ever had to deal with. I ordered the headphones together with a friend and both orders were bungled by dhl. For me the driver never arrived in my street but still claimed i wasn't home, even though i was seriously watching out my window when the email arrived. For my friend the drivers marked it as delivered and put a cross as the signature. the items were nowhere to be found. He checked with the neighbours and all around his house. The next they the driver sneakily delivered the items behind the trash can of the neighbours without any signature or information about where it was. I will NOT order here again as long as DHL is the only option. Sad because the headphones are amazing.
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Nov 22, 2023
 Verified review
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Nov 9, 2023
 Verified review
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Nov 2, 2023
 Verified review
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Oct 31, 2023
 Verified review
One earpiece was not screwed in, so I had to do it myself, it wasn’t easy and I hope I did it correctly … The product is really good and I am satisfied with it despite the mishap.
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Answer by europe.beyerdynamic.com
Jan 2, 2024
Dear Customer, Thanks for your feedback. We are very sorry to hear that you had some issues with the delivered product. We are sorry about this, this should not have happened. Enjoy your beyerdynamic product. Best regards, Your beyerdynamic Team
Oct 29, 2023
 Verified review
Sent the wrong product, support didn't reply on the 3 working day time they said they would, on a new support ticket they said the ticket was sent to the responsible department and to be patient, after 2 weeks no contact, I asked on twitter what to do and they told me to cancel and re-order. I received the return label and sent the product back, still waiting to see what will happen
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Oct 4, 2023
 Verified review
Good products, good service but no new version of the aventho headphone. Otherwise: 5 stars
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Sep 29, 2023
 Verified review
Le confort et la qualité audio
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Sep 29, 2023
 Verified review
Everything worked perfect for the sale and supply of spare parts for my headphone, but if the original quality of the parts was better, there was no need for replacement ! Earpads and headpad in synthetic material (fake 'leather' or so called leatherette) should not be used anymore on your products. Genuine leather would have given superior results, undoubtfully.
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Sep 3, 2023
 Verified review
Not always easy to find spare pieces to fix my custom one plus. But I'm glad I still can although there not much pieces available now. I'm keep fixing my headphone until it breaks so I'm looking forward to the pieces you'll get for my next purchases
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Aug 20, 2023
 Verified review

Non usable product

The replacement headband I ordered for a DT 880 Pro is totally non-compliant and doesn't fit the headset. It's a waste of money. What should I do now?
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Answer by europe.beyerdynamic.com
Aug 21, 2023
Dear customer, thank you for your feedback. We are very sorry that the headband you received did not fit your headphones. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you. Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem.
Aug 19, 2023
 Verified review

extremely good quality

• good website structure • good quality headphones • customers are kings
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