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Top positive review
Dec 4, 2023
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The website is nice and ordering process is smooth. I selected to pick up the goods at the store at the checkout as I needed some instructions for the equipment. However, I waited almost half an hour for an assistent. Also, the queue in front of the cashier was very long, another 10 minutes. There were customers who simply left without buying anything as they did not want to wait so much. Hence, 4*.
Zelo mi je bila všeč hitra odzivnost starejšega serviserja koles. Kapo dol, mojster na mestu, vse je uredil v max 10ih minutah.
Možnost izboljšave pa predvsem vidim v menjavi mlajšega najstniškega serviserja, ki le "šminkira" in sedi za računalnikom in tarna nad vrsto koles...skratka toliko izgovorov zakaj on česa ne more, ko bi vsak "normalen" v tem času že popravil kolo. Res je šlo za minimalni poseg zavor in če ga še kdaj srečam, kar pobegnem in trgovine :)
Brez zamere, samo resnično me je fant šokiral. Za naprej vam svetujem, da najprej dobro testirate serviserja, če je sposoben za delo....pa bo lažje nam strankam in verjamem, da tudi sodelavcem. Srečno z novo izbiro.
Prišel le ovitek očal in rezervno steklo brez okvirja.
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Jun 8, 2023
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Niso mi hoteli dati pritožne knjige
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Dec 21, 2023
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Paketa nism dobil ze 10 dni
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Dec 25, 2023
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Dec 18, 2023
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Dec 4, 2023
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Sep 28, 2023
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Sep 1, 2023
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Aug 6, 2023
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Aug 5, 2023
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Aug 1, 2023
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Jul 20, 2023
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Jun 11, 2023
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Jun 7, 2023
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May 25, 2023
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May 16, 2023
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Answer by extremevital.com/sl
Jul 20, 2023
Iskreno se opravičujemo za slabo voljo ob prejemu naročila. Vaše mnenje nam je izjemno pomembno in cenimo vašo povratno informacijo, saj nam pomaga izboljšati kakovost naših storitev.
Razumemo vašo zaskrbljenost glede prstnih odtisov na uri. Želimo vam zagotoviti, da je bila ura, ki ste jo prejeli, popolnoma nova in ni bila nikoli prej uporabljena. Dnevnik ure jasno pokaže, da je bila ura nerabljena. Prstni odtisi so verjetno posledica nezgode, ko je eden izmed naših sodelavcev uro predstavljal drugi stranki v trgovini in jo potem, na žalost, ni ustrezno očistil preden je bila poslana vam.
Verjamemo v transparentnost in poštenost do naših strank. V primeru prodaje rabljenih artiklov to vedno jasno označimo in prilagodimo ceno glede na stanje artikla.
Kontaktiral vas bo naš predstavnik za podporo strankam. Upamo, da skupaj najdete rešitev, s katero bomo lahko nadomestili vašo nezadovoljstvo in ohranili vaše zaupanje.
Zahvaljujemo se vam za vaše razumevanje in potrpežljivost. Naša želja je, da je vsaka vaša izkušnja pri nas pozitivna.
Iskreno,
Extreme Vital
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