Trotec online shop

Reviews:

Trotec products are good, but the delivery is completely poor, that idiot from UPS just left the air conditioner downstairs in the hallway unattended without letting me know. Didn't ring the bell, I never signed, in the UPS app it says he met the customer? Not true, and this while you're just at home waiting. My neighbor thought I was still in the hospital and luckily brought the air conditioner inside. The next morning he sent me a WhatsApp message. So TROTEC, do something, because I paid almost €30 in delivery costs and can't even carry it up the stairs due to an operation, and then a delivery person does this?

Dear Sir/Madam. Nothing, everything was perfect with the serious company Trotec. \nIt was my plumber who recommended it to me! Proof that word of mouth works! \nThe proof. The device meets my expectations. It works very, very well. Easy to use. I recommend it.

Trotec is a good company that can grow. I ordered on this site and they delivered a package to me once and then 3 days later the second package. There may have been a lack of communication or a poor update of the site. I received my two packages in good condition. I think there was an overload during order preparation. It is absolutely necessary to avoid stress as it is a big mistake.

The purchase was good, the shop is clear (despite the many products - which can seem a bit overwhelming). Everything in the shop is explained in detail and the process was itself good and satisfactory, also due to the many payment options, etc. There is nothing to complain about here. A negative point for the many emails after the order process, as it seemed unnecessary to me. From my point of view, one or two emails for order confirmation and invoice would be sufficient.

Very good price/performance 👍 ratio. Very fast shipping. The device (dehumidifier TTK30) still needs a bit of long-term study from my side. Also, and especially, the laundry drying function. Otherwise, the unit runs pretty well and quietly.

Fast delivery, the product matches the description and gives a solid impression. The manual was accidentally discarded too early, but Trotec has a comprehensive database where the manuals can be easily found. This was very helpful in our case.

Very detailed product description in the online store. Additionally, the delivery was pleasantly quick, taking only 3-4 days despite the store's notice about delays in processing the order and delivery. The device itself works perfectly after initial operation. One could only add a detailed list of accessories to the product description. Overall very satisfied.

I have already ordered for the third time in this online shop and am very satisfied every time. The power tools impress with their good quality and reliability. I especially like the excellent price-performance ratio – high-quality products at fair prices. The delivery was always quick and hassle-free. I will gladly shop here again in the future and can only recommend this shop.

The shop is very good, the quality and price of the items are as expected. The only issue is the choice of carrier UPS. Delivery notice was not respected; I waited a whole day for nothing and then the air conditioner I had ordered was left in front of my door 3 days later without informing me and in full view because I was working. I just received an email saying it had been delivered (stress). Luckily, when I arrived it was still there, but the packaging was in very bad condition; fortunately, the device was not damaged and works perfectly. But please, if you don't want to lose customers, choose a worthy carrier! Thanks in advance.

The delivery was very fast and the goods as described. However, I find the following points difficult: 1. The end piece of the exhaust hose of my approximately 8-year-old portable air conditioner from Trotek doesn't fit into the connections of the delivered items. I might have been able to foresee this, as models with which my ordered items are compatible were mentioned, but a note in the item description like 'does not fit models older than 6 years' would still be helpful. I also didn't find a possible adapter in the shop. 2. I also find the one-sided assembly instructions poor. In the universal window seal, more detailed information such as side wall or front side of the window frame would be helpful, as well as indications of where best to place the non-needed (overhanging) part of the seal.

The filters were on sale and very cheap, so I immediately bought four and I have two devices from the 150 series. Very fast shipping, everything in order. Occasionally the cat hair and litter are vacuumed out, but eventually, you need to replace these filters.

The TROTEC shop fulfilled 100%, many wishes left regarding UPS delivery, no SMS or email information that the package is already at the pickup point, I had to go myself and check. Package tracking is not clear. No specific information.

Easy to order and a great price, tracking from Germany was great till it got into the hands of Royal Mail Parcel force, Who e-mailed me at 8.30 in the morning on the day it was going to be delivered to say it was being delivered, this was unfortunate as I left the house at 8.20 to do our weekly shop, on my return there was a card thru the door saying there was no one in and it would be delivered on the next working day, Tuesday, so missed using my new hot tub on the hottest May bank holiday on record, Now I am unable to find out when it is going to be delivered unless I wait on a premium rate phone line for 40 mins, so now stuck in for the day to see if it turns up. Trotec why do you not use a proper courier like DHL in stead of Royal mail Parcel Farce?

ordering process ok, attractive discounts that convinced me to buy and according to the internet the reputation of the Trotec brand - that remains to be seen. shipping method ok - first notification super, I got an SMS with the option to redirect to a pickup point. that was the first and last SMS. The UPS operator sent nothing more, I didn't know the package was ready for pickup and it almost got sent back to the sender. UPS - poor service in terms of package tracking. Managed to pick it up at the last moment. Unpacked, product looks ok. I didn't have time to start it, and I don't even know if the equipment works properly.

I have been a customer of Trotec for several years. Until now, I was very satisfied with the service, accessibility, telephone help with product questions, and the pricing level of the products. I have also recommended their products to family and friends. Now, I placed an order on June 19 of this year, and it was paid immediately via PayPal. On their website, the product was marked as in stock. As usual, I expected a few days of delivery time. On the website, my order is marked as received and in process. After a week, on 25.06.26, I allowed myself to inquire via email. The automatic response to my emails was that my case would be processed within 5 days. I would like some feedback on the status and reason for the non-delivery of the order. Even an automatically generated email stating that the delivery is delayed because production cannot keep up or something similar… But none of that is happening! For me as an end customer, it is very annoying. Since I hadn't heard anything, I sent a second email on 03.07.26 and tried in parallel to reach Trotec by phone. A friendly, male AI always greets very warmly and asks for consent to record the conversation. Then, the AI reports that they are so busy that I should call back at a later time. I have also tried this at all times of the week and day. The message is always the same! You can also register for a callback by pressing 5. I have done this multiple times as well…. Two unanswered emails, countless attempts to reach the company by phone, and at least 10 callback requests. So far, nothing has happened except contact with the friendly male AI… Staff shortages, supply chain issues, vacation period…?? My ordered and paid filters are not present despite "in stock"…????

The air conditioner PAC 2020E was delivered in a timely manner after a long sellout, just in time (2nd climate peak). The first use is today on 07/29. The operation is well explained, the device makes a good impression and seems to be struggling with the high temperatures. The included adapter fit immediately.

Fast delivery, well packed, solid product (not yet installed, therefore no further evaluation). When I order an electrical appliance in Switzerland, I actually expect a Swiss plug and not such a bulky German piece. Or at least an adapter for Swiss sockets. Therefore, not five stars.

The air conditioner was delivered a bit later due to high demand. However, it could be used quickly afterwards because everything was in order. Hopefully, it will make the summer heat more tolerable for a long time. So far, we are very satisfied with the air conditioner and can really recommend it.

Order an air cooler with 10 to 11 WEEK delivery due to high demand, was concerned as took money straight away, but item was delivered with in 10 DAYS . Now up and running and very happy with it. Only thing to note is that as they are German the unit only had an EU plug on it with no adaptor in the box.

Purchased TWP4036E submersible pump: exemplary experience! - Very comprehensive item description with all technical details and photos of the features. - Very efficient and timely order tracking. - Speed in delivery of the product: pump ordered on Sunday and delivered the next Wednesday: only 2 working days from Germany to Italy! - Excellent quality of the pump, which I cannot yet evaluate in its functioning because I have not yet put it into use.