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Reviews for organicbabyfood24.de
4.88
Excellent
Top positive review
organicbabyfood24.de customer
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Jul 19, 2023
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This review is long overdue. I wrote one before but it got deleted and I never got around to it. I have no doubt that because of this company that is able to provide my newborn son with the nutrition he needs from quality based manufacturers overseas that he is able to have a healthy life. It absolutely disgusts me that our country claims to be the greatest but we cannot even provide our greatest asset our children with nutrition that does not have garbage in it that will give them cancer or make them sick or make their bodies have to adapt to eating crap. If anybody is reading this that is considering never buy baby food from America always buy overseas until they get their shit together which they never will. Remember those countries are old our country is new and a brat.
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Top negative review
organicbabyfood24.de customer
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Jul 13, 2023
Verified review
I haven't received my package since the expected delivery on Tuesday. I have called the delivery service company and they haven't been able to provide me with the reason why my package hasn't been delivered. My two weeks old really needs the formula and the one we had to buy temporary isn't working. Please help me.
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Reviews for organicbabyfood24.de
organicbabyfood24.de customer
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Jul 13, 2023
Verified review
I haven't received my package since the expected delivery on Tuesday. I have called the delivery service company and they haven't been able to provide me with the reason why my package hasn't been delivered. My two weeks old really needs the formula and the one we had to buy temporary isn't working. Please help me.
Answer by organicbabyfood24.de
Aug 22, 2023
Dear Customer,
Thank you very much for your feedback. Our primary goal is to deliver every order with lightning speed. We deeply regret the delay in delivering your parcel. Please accept our sincere apologies.
While nearly 97% of our parcels are delivered within 1-3 business days, there can occasionally be delays in exceptional cases. Unfortunately, we cannot control the UPS or FedEx delivery process once a shipment has been dispatched.
We have already emailed you to offer a generous credit for your next order as a token of our goodwill.
Best regards from Germany and we truly appreciate your understanding.
organicbabyfood24.de customer
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Jan 2, 2023
Verified review
Worst customer service
Answer by organicbabyfood24.de
Mar 6, 2023
Hello!
Thank you for taking the time to share your feedback with us. We really appreciate it and we're sorry that we didn't meet your expectations. We always strive to provide top-notch customer service, so we're disappointed that we fell short in your case.
We have reached out to you personally via email to apologize and see how we can make things right. Thank you for your understanding and please let us know if there's anything else we can do to assist you.
Best regards.
Ben (OBF24)
organicbabyfood24.de customer
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Feb 22, 2023
Verified review
Answer by organicbabyfood24.de
Mar 6, 2023
Dear customer,
many thanks for your honest feedback. It is our first goal to provide stellar customer support. We are so very sorry that we could not make you satisfied. This should not happen and I sincerely want to apologize!
We know that a parent's formula-feeding journey is personal, unique, and sometimes challenging and how important it is to get the best support possible. Our entire support team members are experts in Infant Nutrition: from Breastfeeding and Bottle feeding to Baby's first solids and so much more.
We have contacted you via mail to apologize personally.
Thanks for your understanding.
OBF24