TrustmarkValid
TrustmarkValid
certified since: Mar 7, 2016
updated on: Apr 1, 2023
organicbabyfood24.de is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At organicbabyfood24.de, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more
Reviews for organicbabyfood24.de
This is how we ensure that reviews come from real consumers.
the most relevant positive review
May 2, 2022
Efficient, fast, reliable. It's nice to have a source of formula that blows American formula out of the water in every way possible; especially since now, in addition to it having inferior ingredients, it's killing babies with being contaminated AND being in short supply. I don't believe I'll ever buy American formula again. Thanks Organic Baby food. We like the Lebenswert, but there are several other great brands to choose from.
Customer service is superior as well
Read more
the most relevant critical review
Sep 12, 2022
My shipment was sent to our old address which is an hour and a half away. So inconvenient for us to get the package.
T
Read more
Reviews for organicbabyfood24.de
Verified review
Feb 22, 2023
Report review
Answer by organicbabyfood24.de
Mar 6, 2023
Dear customer,
many thanks for your honest feedback. It is our first goal to provide stellar customer support. We are so very sorry that we could not make you satisfied. This should not happen and I sincerely want to apologize!
We know that a parent's formula-feeding journey is personal, unique, and sometimes challenging and how important it is to get the best support possible. Our entire support team members are experts in Infant Nutrition: from Breastfeeding and Bottle feeding to Baby's first solids and so much more.
We have contacted you via mail to apologize personally.
Thanks for your understanding.
OBF24
Verified review
Jan 2, 2023
Worst customer service
Report review
Answer by organicbabyfood24.de
Mar 6, 2023
Hello!
Thank you for taking the time to share your feedback with us. We really appreciate it and we're sorry that we didn't meet your expectations. We always strive to provide top-notch customer service, so we're disappointed that we fell short in your case.
We have reached out to you personally via email to apologize and see how we can make things right. Thank you for your understanding and please let us know if there's anything else we can do to assist you.
Best regards.
Ben (OBF24)
Verified review
Sep 12, 2022
My shipment was sent to our old address which is an hour and a half away. So inconvenient for us to get the package.
T
Report review
Answer by organicbabyfood24.de
Mar 6, 2023
Dear customer,
many thanks for your honest feedback. It is our first goal to provide stellar customer support. We are so very sorry that we could not make you satisfied. This should not happen and I sincerely want to apologize!
All our shipping label printing process is automated and very reliable, which is why we are surprised that this error occurred. We have thoroughly reviewed our internal procedures and systems to try to identify any potential weaknesses or issues that may have contributed to this error.
As a company, we strive to provide the highest level of customer service possible, and we are deeply sorry that we fell short in this instance. We appreciate your patience and understanding as we work to resolve this issue and prevent it from happening again in the future.
Laura (OBF24)
Verified review
Jul 15, 2022
Good product poor customer service
Report review
Answer by organicbabyfood24.de
Mar 6, 2023
Dear customer,
thank you so much for sharing your honest feedback with us. We always aim to provide exceptional customer support, and we're truly sorry that we fell short of your expectations. We apologize for any inconvenience this may have caused you.
We understand that every parent's feeding journey is unique and personal, and we recognize how important it is to offer the best possible support. Our team of infant nutrition experts is dedicated to helping you every step of the way, whether it's with breastfeeding, bottle feeding, or introducing solids.
Best regards.
OBF24