We have been buying holle baby formula from this site ever since formula shortage hit the stores here in the states . In our opinion, this formula is superior and easy on tummy in comparison to Similac at least my little one seem to agree with . I am surprised that OBF is able to fulfill orders so fast and also very quick to respond to our queries given the time difference ,just like buying from Amazon here in the USA . I highly recommend this store .
Dear customer,
many thanks for your honest feedback. It is our first goal to provide stellar customer support. We are so very sorry that we could not make you satisfied. This should not happen and I sincerely want to apologize!
We know that a parent's formula-feeding journey is personal, unique, and sometimes challenging and how important it is to get the best support possible. Our entire support team members are experts in Infant Nutrition: from Breastfeeding and Bottle feeding to Baby's first solids and so much more.
We have contacted you via mail to apologize personally.
Thanks for your understanding.
OBF24
Verified review
Sep 12, 2022
My shipment was sent to our old address which is an hour and a half away. So inconvenient for us to get the package.
T
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Answer by organicbabyfood24.de
Mar 6, 2023
Dear customer,
many thanks for your honest feedback. It is our first goal to provide stellar customer support. We are so very sorry that we could not make you satisfied. This should not happen and I sincerely want to apologize!
All our shipping label printing process is automated and very reliable, which is why we are surprised that this error occurred. We have thoroughly reviewed our internal procedures and systems to try to identify any potential weaknesses or issues that may have contributed to this error.
As a company, we strive to provide the highest level of customer service possible, and we are deeply sorry that we fell short in this instance. We appreciate your patience and understanding as we work to resolve this issue and prevent it from happening again in the future.
Laura (OBF24)
Verified review
Jul 15, 2022
Good product poor customer service
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Answer by organicbabyfood24.de
Mar 6, 2023
Dear customer,
thank you so much for sharing your honest feedback with us. We always aim to provide exceptional customer support, and we're truly sorry that we fell short of your expectations. We apologize for any inconvenience this may have caused you.
We understand that every parent's feeding journey is unique and personal, and we recognize how important it is to offer the best possible support. Our team of infant nutrition experts is dedicated to helping you every step of the way, whether it's with breastfeeding, bottle feeding, or introducing solids.
Best regards.
OBF24
Verified review
Jan 2, 2023
Worst customer service
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Answer by organicbabyfood24.de
Mar 6, 2023
Hello!
Thank you for taking the time to share your feedback with us. We really appreciate it and we're sorry that we didn't meet your expectations. We always strive to provide top-notch customer service, so we're disappointed that we fell short in your case.
We have reached out to you personally via email to apologize and see how we can make things right. Thank you for your understanding and please let us know if there's anything else we can do to assist you.
Best regards.
Ben (OBF24)
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