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Review summary
Customers consistently praise the high quality, durability, and craftsmanship of the products offered. Many also highlight fast, professional, and reliable service. Delivery is frequently mentioned positively for its speed and reliability. Shoppers appreciate the wide variety and availability of specialized tools, and pricing is largely viewed as fair or competitive, with some customers appreciating discounts and value. A handful of reviews note a smooth ordering process. Some customers mention issues with communication or support, including language barriers or slow responses. A few cite delivery delays or problems with couriers. There are also occasional reports of stock shortages and complications or confusion with payment procedures.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsDICTUM - More than tools
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(149)
Verified
Dictum has become my go-to place for shopping woodworking tools and I mostly only have good experiences.
My last purchase was a Dictum #4 plane with the Japanese blade. Unfortunately, the levercap had come loose during transport, so the plane has been able to move around, and had a big chip in it and requires a lot of extra work to fix. That's really a shame, particularly because the shipment was otherwise really well packaged.
Reply from DICTUM - More than tools
Thank you very much for your detailed feedback and for making DICTUM your go-to place for woodworking tools.
We’re very pleased to hear that you’ve had consistently positive experiences with us. This makes us all the more sorry that your new No. 4 plane arrived damaged. We understand how disappointing it is to receive a high-quality tool that requires additional work before you can even start using it.
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience and hope that your future experiences with DICTUM will once again live up to the standards you have come to expect from us.
Kind regards,
Your DICTUM Team
Verified
I was interested to read about some of the surface finishing and tool sharpening techniques in the little primer booklets that you enclosed with the violin adjuster sets. I am unlikely to attempt the more sophisticated finishing techniques myself, but it is good to know about them and to know from where the materials can be obtained.
Reply from DICTUM - More than tools
Thank you very much for your thoughtful feedback!
We're delighted to hear that you found the accompanying booklets informative and enjoyed learning more about surface finishing and tool sharpening techniques. Even if you don't plan to try every technique yourself, it's great to know that the information and material recommendations were useful to you.
We truly appreciate your kind words and hope you continue to enjoy working with your DICTUM products.
Kind regards,
Your DICTUM Team
Verified
Herdim tools, superior quality
I appreciate the Herdim line of special tools that I have been using for a long time. They have superior quality and durability.
Following the advice of expert violin makers and restorers is very important in my opinion, in order to have a catalogue that really suits the needs of our business. This is a traditional craft and it's not easy to have novelty tools accepted.
Thank you, and all the best wishes for the future of your company. Giovanni, violin maker, Lyon France
Reply from DICTUM - More than tools
Thank you very much for your thoughtful and heartfelt feedback, Giovanni!
It means a great deal to us to receive such kind words from an experienced violin maker. We are especially pleased that the Herdim tools have been a reliable part of your work for many years and that you value the close connection between traditional craftsmanship and practical tool development.
Your appreciation for quality, durability, and the importance of listening to skilled craftspeople perfectly reflects the values we strive to uphold.
Thank you for your trust and your best wishes. We wish you continued success and enjoyment in your craft in Lyon.
Kind regards,
Your DICTUM Team
Verified
Dictum is fine, DHL not
Dictum is fine. One star minus for using DHL as a courier.
For the umptiest time they didn't deliver my at home, stating that I was not at home.
I was at home all day. When they do deliver at home their usual procedure is leaving the parcel on the doorstep, ring the bell and get off. Several times a parcel was laying for days on my doorstep.
Verified
I love your huge variety of hand tools, your prices and your service. I couldn't get most of the things I buy from you any other place. I also dream of building instruments, in particular violins, and I don't know where else to buy the tools and templates, especially not at so favourable prices.
Reply from DICTUM - More than tools
Thank you very much for your wonderful feedback!
We’re delighted to hear that you appreciate the variety of our hand tools, our service, and the value we offer. It’s especially lovely to know that our range of instrument-making tools and templates supports your dream of building violins.
We hope you’ll have the opportunity to turn that dream into a project soon, and we’ll be very happy to accompany you along the way!
Kind regards,
Your DICTUM Team 😊
Verified
Dictum is a Great Company, Very high quality tools, I would recomend them to anyone. I used Dictum to stock most of my home workshop and bought some great books from them, I will definitely buy again. Top class product and top class service. If I lived in Germany I would attend their workshops.
Reply from DICTUM - More than tools
Thank you so much for this wonderful review! We're delighted to hear that our tools have helped you build out your home workshop, and that our books have been useful too. It's especially nice to hear that both our products and our service have met your expectations. Should you ever find yourself in Germany, we'd be happy to welcome you at one of our workshops!
Warm regards, Your DICTUM Team
Verified
Excellent products but delivery issues
Excellent products but delivery should be better. DHL freight is not good for me as it is turned over to Postnord who sends the package to another town, not Stockholm, where I live and demands a ransom to get it sent to their service center 100m from me. Dictum could have no knowledge of this, but if you had DHL Express I could get it delivered to my home without going through Postnord.
Reply from DICTUM - More than tools
Thank you very much for your detailed feedback!
We’re pleased to hear that you are happy with the quality of our products. At the same time, we’re very sorry about the inconvenience caused by the delivery process in your area.
We understand how frustrating this situation must be and truly appreciate your suggestion regarding DHL Express. Your feedback is very valuable, and we will take it into account when reviewing our shipping options.
Kind regards,
Your DICTUM Team
Verified
Really good experience with Dictim, great tools, only quality stocked and sold, order turnaround time and delivery is quick, very happy customer!
Verified
Tool Roll Needs Two Straps and Elastic Pockets ... the new DELUXE model
Great delivery but the tool roll could be better. One tie in the middle is not enough as the ends flap open. Also the pockets don't really hold the wood carving tools securely. I do have tip guards. I have seen two similar 6 and 12 capacity DELUXE versions which correct the issues I have with this one. However, neither is in stock now. When the large on is in stock I will buy it
Reply from DICTUM - More than tools
Thank you very much for your detailed feedback!
We’re pleased to hear that you were happy with the delivery. At the same time, we appreciate you taking the time to share your thoughts on the tool roll. Practical feedback from users is especially valuable, as it helps highlight details that make a difference in everyday use.
Thank you also for your suggestions regarding the straps and pocket design. We’re glad to hear that you have already identified an alternative model that better suits your needs and hope it will be available again soon.
Kind regards,
Your DICTUM Team
Verified
Great beginners Japanese kanna. It has a steep learning curve compared to western planes, but hope to master it soon. Looks and feels great. The delivery went extremely well despite going through Postnord which is often a problem for me when the dump my packages at a service point.
Reply from DICTUM - More than tools
Thank you very much for your thoughtful feedback!
We’re delighted to hear that you’re enjoying your first steps with the Japanese kanna. Learning something new can take a little time, but it’s great to hear that it already leaves such a positive impression. We wish you lots of enjoyment and success as you continue mastering it 😊
Kind regards,
Your DICTUM Team
Verified
I've only had good experiences shopping tools and more on Dictum! They are one of the very few sites here in Europe where I can get many of the things I need. Their prices but especially the width of their selection is what brings me back time after time.
Pictures are just a few of the excellent things I've bought from Dictum.
Reply from DICTUM - More than tools
Thank you very much for your wonderful feedback!
We’re delighted to hear that you’ve consistently had such positive experiences with us. It’s especially great to know that our wide selection and pricing keep you coming back.
Thank you as well for sharing your impressions – we truly appreciate your trust and loyalty.
Kind regards,
Your DICTUM Team
Verified
Fabulous tools with a great service.
Great company keeping traditional skills and value alive. Terrific service and communication
Verified
Prompt and professional service. Quality speciality tools and materials. Easy to use webshop.
Verified
Dictum = German, reliable and Quality
“Dictum is a reliable German company known for the outstanding quality of the products they sell and the service they provide. I have been buying tools online for 30 years, and I can confidently say this.”
Reply from DICTUM - More than tools
Thank you very much for your wonderful feedback!
We're truly honored by your kind words and especially by your trust built over 30 years of buying tools online. Knowing that you consider DICTUM a reliable partner for quality products and excellent service is a tremendous compliment to our entire team.
Thank you for your confidence in DICTUM. We look forward to serving you for many years to come.
Kind regards,
Your DICTUM Team
Verified
I found everytime what I was looking for. Dispatch incredible fast so I could have the tools in a matter of few days. Good Job!
Reply from DICTUM - More than tools
Thank you very much for your wonderful feedback!
We’re delighted to hear that you always find the tools you’re looking for and that our fast dispatch has impressed you. It’s great to know that your orders reach you within just a few days.
Thank you for your trust and your kind words!
Kind regards,
Your DICTUM Team 😊
Verified
Good price and free transport🤘put customer phonenumper on the parcel. Finland Posti can call customer before they deliver parcel.
Reply from DICTUM - More than tools
Thank you very much for your feedback!
We’re delighted that you were happy with the price and free shipping. Thank you also for your helpful suggestion regarding adding the customer’s phone number to parcels for deliveries in Finland. We appreciate your feedback and will gladly take it into consideration.
Kind regards,
Your DICTUM Team 😊
Verified
Great online tool shop
Great variety of tools at reasonable prices. Reliable service too. What more can you ask for.
Verified
Excellent, quick and efficient service with many different options!
Verified
Much Better Than Ordinary Tool Roll 12
Excellent design which is a great improvement over the normal leather tool roll. I was worried about strap length based on the Deluxe 6, but the Deluxe 12 has great straps.
Reply from DICTUM - More than tools
Thank you very much for your detailed feedback!
We're delighted to hear that you're so pleased with the design of the Deluxe Tool Roll 12 and that it meets your expectations. It's especially great to know that the strap length worked well for you and that you see it as an improvement over the standard leather tool roll.
Thank you for sharing your experience, and we hope you continue to enjoy using your DICTUM tools and accessories.
Kind regards,
Your DICTUM Team
Verified
Productos de calidad y envío rápido .Podían dar más descuentos y poner el idioma Español en el traductor de la página para hacer más fácil las busquedas
Reply from DICTUM - More than tools
¡Muchas gracias por su valoración y por compartir su experiencia!
Nos alegra saber que está satisfecho con la calidad de nuestros productos y con la rapidez del envío. También le agradecemos sus sugerencias sobre los descuentos y la incorporación del idioma español en nuestra página web. Valoramos mucho este tipo de comentarios y los tendremos en cuenta para seguir mejorando la experiencia de nuestros clientes.
Un cordial saludo,
El equipo de DICTUM
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- +494564645
- dictum.com/en
- moana.koenig@trustedshops.com
- Plattling, DEU
About
We practise traditional values and preserve ancient knowledge, but still we keep up with the times. Driven by a passion for crafts, our enthusiastic and accomplished team develops innovative products ...
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