Review summary
Customers overwhelmingly praise the high quality and craftsmanship of the tools and products offered. They appreciate the wide and unique selection available, often citing it as a key reason for their loyalty. Service is described as excellent, professional, and reliable, contributing to a positive overall experience. Additionally, prices are generally viewed as fair or competitive, with discounts seen as an added benefit. Experiences with delivery and shipping are mixed, with some customers highlighting prompt service while others report significant issues with couriers and delays. Some customers also express frustration with items being out of stock or significant delays in restocking and communication regarding backordered products.
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How Trusted Shops prevents fake reviewsReviewsDICTUM - More than tools
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Verified
Herdim tools, superior quality
I appreciate the Herdim line of special tools that I have been using for a long time. They have superior quality and durability.
Following the advice of expert violin makers and restorers is very important in my opinion, in order to have a catalogue that really suits the needs of our business. This is a traditional craft and it's not easy to have novelty tools accepted.
Thank you, and all the best wishes for the future of your company. Giovanni, violin maker, Lyon France
Reply from DICTUM - More than tools
Thank you very much for your thoughtful and heartfelt feedback, Giovanni!
It means a great deal to us to receive such kind words from an experienced violin maker. We are especially pleased that the Herdim tools have been a reliable part of your work for many years and that you value the close connection between traditional craftsmanship and practical tool development.
Your appreciation for quality, durability, and the importance of listening to skilled craftspeople perfectly reflects the values we strive to uphold.
Thank you for your trust and your best wishes. We wish you continued success and enjoyment in your craft in Lyon.
Kind regards,
Your DICTUM Team
Verified
Excellent products but delivery issues
Excellent products but delivery should be better. DHL freight is not good for me as it is turned over to Postnord who sends the package to another town, not Stockholm, where I live and demands a ransom to get it sent to their service center 100m from me. Dictum could have no knowledge of this, but if you had DHL Express I could get it delivered to my home without going through Postnord.
Reply from DICTUM - More than tools
Thank you very much for your detailed feedback!
We’re pleased to hear that you are happy with the quality of our products. At the same time, we’re very sorry about the inconvenience caused by the delivery process in your area.
We understand how frustrating this situation must be and truly appreciate your suggestion regarding DHL Express. Your feedback is very valuable, and we will take it into account when reviewing our shipping options.
Kind regards,
Your DICTUM Team
Verified
Tool Roll Needs Two Straps and Elastic Pockets ... the new DELUXE model
Great delivery but the tool roll could be better. One tie in the middle is not enough as the ends flap open. Also the pockets don't really hold the wood carving tools securely. I do have tip guards. I have seen two similar 6 and 12 capacity DELUXE versions which correct the issues I have with this one. However, neither is in stock now. When the large on is in stock I will buy it
Reply from DICTUM - More than tools
Thank you very much for your detailed feedback!
We’re pleased to hear that you were happy with the delivery. At the same time, we appreciate you taking the time to share your thoughts on the tool roll. Practical feedback from users is especially valuable, as it helps highlight details that make a difference in everyday use.
Thank you also for your suggestions regarding the straps and pocket design. We’re glad to hear that you have already identified an alternative model that better suits your needs and hope it will be available again soon.
Kind regards,
Your DICTUM Team
Verified
Great beginners Japanese kanna. It has a steep learning curve compared to western planes, but hope to master it soon. Looks and feels great. The delivery went extremely well despite going through Postnord which is often a problem for me when the dump my packages at a service point.
Reply from DICTUM - More than tools
Thank you very much for your thoughtful feedback!
We’re delighted to hear that you’re enjoying your first steps with the Japanese kanna. Learning something new can take a little time, but it’s great to hear that it already leaves such a positive impression. We wish you lots of enjoyment and success as you continue mastering it 😊
Kind regards,
Your DICTUM Team
Verified
I've only had good experiences shopping tools and more on Dictum! They are one of the very few sites here in Europe where I can get many of the things I need. Their prices but especially the width of their selection is what brings me back time after time.
Pictures are just a few of the excellent things I've bought from Dictum.
Reply from DICTUM - More than tools
Thank you very much for your wonderful feedback!
We’re delighted to hear that you’ve consistently had such positive experiences with us. It’s especially great to know that our wide selection and pricing keep you coming back.
Thank you as well for sharing your impressions – we truly appreciate your trust and loyalty.
Kind regards,
Your DICTUM Team
Verified
Dictum = German, reliable and Quality
“Dictum is a reliable German company known for the outstanding quality of the products they sell and the service they provide. I have been buying tools online for 30 years, and I can confidently say this.”
Reply from DICTUM - More than tools
Thank you very much for your wonderful feedback!
We're truly honored by your kind words and especially by your trust built over 30 years of buying tools online. Knowing that you consider DICTUM a reliable partner for quality products and excellent service is a tremendous compliment to our entire team.
Thank you for your confidence in DICTUM. We look forward to serving you for many years to come.
Kind regards,
Your DICTUM Team
Verified
Much Better Than Ordinary Tool Roll 12
Excellent design which is a great improvement over the normal leather tool roll. I was worried about strap length based on the Deluxe 6, but the Deluxe 12 has great straps.
Reply from DICTUM - More than tools
Thank you very much for your detailed feedback!
We're delighted to hear that you're so pleased with the design of the Deluxe Tool Roll 12 and that it meets your expectations. It's especially great to know that the strap length worked well for you and that you see it as an improvement over the standard leather tool roll.
Thank you for sharing your experience, and we hope you continue to enjoy using your DICTUM tools and accessories.
Kind regards,
Your DICTUM Team
Verified
Outstanding quality Pfeil wood carving tools and various bench accessories including a Verital carver's vise. Good delivery to a nearby service point despite Postnord.se being the worst home delivery carrier in Sweden.
Reply from DICTUM - More than tools
Thank you very much for your kind feedback!
We’re delighted to hear that you are satisfied with the quality of the tools and accessories. At the same time, we appreciate your note regarding the delivery experience and understand the inconvenience.
Kind regards,
Your DICTUM Team
Verified
Great tools at a reasonable price but the delivery was not as expected. It was sent by DHL but ended up in the terrible Postnord.se system which failed to deliver and lied about trying. In the end I had to pay ransom to Postnord to receive the package at a nearby service point. I have yet to collect it, but will soon.
Reply from DICTUM - More than tools
Thank you very much for your review! We’re sorry to hear that there were issues with the delivery. We very much hope that you’ll receive your products soon.
Kind regards,
The DICTUM team
Verified
La tienda es increíble, las herramientas de excelente calidad, lo único que diría es que en ocasiones no surten el almacén oportunamente y tardan mucho en resurgir.
Reply from DICTUM - More than tools
¡Muchas gracias por sus comentarios!
Nos alegra mucho saber que valora tanto nuestra tienda como la calidad de nuestras herramientas. También le agradecemos su observación sobre la disponibilidad de algunos artículos. Entendemos que los tiempos de reposición pueden resultar frustrantes cuando se espera un producto concreto.
Agradecemos sinceramente que se haya tomado el tiempo de compartir su experiencia con nosotros.
Un cordial saludo,
El equipo de DICTUM
Verified
Polyester Threads
Everything is perfect. I am only missing a bit more of Polyester Threads for leather.
The only serious problem is that I don't have the money to buy all of your tools.
Reply from DICTUM - More than tools
Thank you very much for your wonderful feedback!
We’re delighted to hear that you’re enjoying your experience with us 😊 And we had to smile at your last comment — we know the feeling, sometimes the wish list grows faster than the toolbox!
We’ll gladly take your note regarding the polyester thread assortment with us as well.
Kind regards,
Your DICTUM Team
Verified
Ottimo sito con prodotti eccellenti, si trovano attrezzi di ottima fattura, una vera delizia per un appassionato come me.
Reply from DICTUM - More than tools
Grazie mille per il suo splendido feedback!
Siamo davvero felici di sapere che il nostro assortimento riesca a entusiasmare appassionati come lei. Non c'è complimento più bello che sapere che i nostri prodotti regalano piacere e ispirazione a chi ama il proprio mestiere o hobby.
Cordiali saluti,
Il team DICTUM
Verified
Items exactly as described, very well packed (no plastics, great!), fast shipped, great information!
Reply from DICTUM - More than tools
Thank you very much for your wonderful feedback!
We're delighted to hear that everything met your expectations. It's especially nice to know that you appreciated our careful packaging and the use of plastic-free materials.
Thank you for your support, and we hope to welcome you again soon.
Kind regards,
Your DICTUM Team
Verified
the best tool supplier
I wish you to overcome all difficulties. You are the best tool supplier.
Reply from DICTUM - More than tools
Thank you very much for your kind words and your support.
Your encouragement means a great deal to us. We're truly grateful for your trust and are delighted to hear that you consider DICTUM your preferred tool supplier.
Thank you for being with us. We look forward to continuing to support you with high-quality tools and excellent service for many years to come.
Kind regards,
Your DICTUM Team
Verified
Impeccable and professional in everything they provide. I wouldn't change them for anything!
Reply from DICTUM - More than tools
Thank you very much for your wonderful feedback!
We’re truly delighted to hear that you’re so satisfied with both our products and our service. Your trust and loyalty mean a great deal to us.
Thank you for your kind words – they are a great motivation for our entire team.
Kind regards,
Your DICTUM Team
Verified
Great service!
Quick dispatch and properly protected tools!
I recommend!
Reply from DICTUM - More than tools
Thank you very much for your wonderful feedback!
We're delighted to hear that you were pleased with our service, the quick dispatch and the careful packaging of your tools. It's great to know that everything arrived safely and met your expectations.
Thank you for your recommendation and your trust in DICTUM.
Kind regards,
Your DICTUM Team
Verified
Dictum is a very good store
The selection of tools provided by your store is excelent, shipping times are good despite the fact that i'm from Romania. Great job and thank you! Signed: a woodworker wannabee :)
Reply from DICTUM - More than tools
Thank you very much for your feedback! We are truly delighted that you are satisfied with us and our products.
Kind regards,
The DICTUM Team
Verified
Good experience
The buy was easy, fast and product satifying
Reply from DICTUM - More than tools
Thank you very much for your kind feedback!
We're delighted to hear that your shopping experience was easy and fast, and that you are satisfied with your purchase. We appreciate your trust and look forward to serving you again.
Kind regards,
Your DICTUM Team
Verified
Since years my goto for my lutherie workshop
Since years my goto for tools and materials for my lutherie workshop.
Reply from DICTUM - More than tools
Thank you very much for your kind feedback!
We are truly honoured to have been your trusted source for tools and materials over the years. Knowing that our products support your work in the lutherie workshop means a great deal to us.
Thank you for your continued trust and support.
Kind regards,
Your DICTUM Team
Verified
I’m still waiting for the backlogged items that were not shipped with this order. I haven’t received an email stating when it will be available and delivered.
Reply from DICTUM - More than tools
Thank you for your feedback!
We’re sorry to hear that you are still waiting for the backordered items and have not received an update. We understand how important clear information on availability and delivery is.
Please accept our apologies for the inconvenience. Your feedback is very important to us, and we will review this internally to improve our communication.
Kind regards,
Your DICTUM Team
