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hunkemoller.se
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340 reviews in the last 12 months6,287 total reviews  

4.20
Good
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Most relevant positive review

Feb 18, 2024
 Verified review
Great personel with great social skills; very very nice in their approach to the client! Amazing experiencing this here in Sweden where normally all the boutiques personel are very nasty, very harsh, very everything because they get their wages and they don't really care about the customer (this applies not only to places selling clothes; it applies to almost any area whether is food, home appliances, etc. You na, it! So the very few times I've been to the store in Malmö at the triangelns shopping center IT HAS BEEN A TRUE PLEASURE getting such a professional yet very kind treatment as a customer! I still am amazed they haven't starting behaving the Malmo/ Swedish way! Hope they never do that! Cordially Patricia

Most relevant negative review

13 days ago
 Verified review
I went to get my pick ip products in the shop. The girl who worked told me i could change some items if I wanted to. I started picking out new stuff. The girl in the shop was too helpful and was stressing me out so that I had a panic attack. I told her to please slow down with all the "helpful questions" but she just gave me more advice so I could not relax. It was in farsta centrum shopping mall. In the end when i changed my items she then told me that i had to pay more because I had ordered from the sale on the website and in the shop was not on sale. She told me she tried to explain this in her stressful conversation with me when i arrived but I do not recognize her informing me on this. I ended up changing back everything to my ordinary order and also had to pay the re-buy in the shop which I didnt even have money for, why I choose to shop by Klarna from the beginning. Got really disappointed and stressed because of this. Not fun.
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Reviews for hunkemoller.se

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Jul 22, 2024
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Jul 8, 2024
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Great product, the rest is horrible.

Great product, poor digital service. First I tried to and an item to my order after it's been porceesed, so it could be included in the same delivery. That wasn't possible. Therfore I had to make a whole new purchase, and delivery charge. Regarding this I tried to contact custom support, but only an chatrobot was avaliable to assist. I tried to get in contact with an agent, it said not available. According to the schedule on the wepage it was supposed to be agents avalibe. I tried different times on the same day, a Monday. Also regarding packages, the items are not well presented in the packing, it don't look nice, like someone throwed it in some plastic bag and then in a box. Therfore the first impression is not nice. For such a great product. Also to make a return, one have to do so in an physical store, with is unusual when purchasing online. That's it for now.
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Jul 10, 2024
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The staff is way too pushy.
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