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Top positive review
Dec 15, 2023
Verified review
All Ok, exept error on stock count and for that reason delivery time was longer than I originally expected. Asked about and got prompt answer. No worries, I got my stuff and product was good quality.
my order
i order a scope it was avaliable for shipping in 1 to 3 days after over 3 weeks you haven t ship it yet the cost of the scope it is 179 euro plus shipping . after all this time i am waiting you told me that there is the same scope avaliable with a different reticle and i have to pay 199 for this .... i do not care about the 20 more euros but i think that because the delay it is your fault you should have send me the scope at the same price .... any way i will buy it from someone else .... i will cancel the order i have waiting enaugh
Dear Sir/Madam,
We hope this email finds you well.
We sincerely apologize for the delay in fulfilling your order and any inconvenience it may have caused. We understand how important it is to receive your order in a timely manner, and we regret that we have not met your expectations in this regard.
Upon reviewing your order confirmation, you will notice that the expected shipping time was indicated as "ships in 2-4 weeks." We understand that this may have been overlooked, and we apologize for any confusion it may have caused.
To express our appreciation for your patience and understanding during this time, we would like to offer you an upgrade to your shipping method at no additional cost. This upgrade is our way of saying thank you for your continued support and understanding.
Once again, we apologize for any inconvenience this delay has caused you. We are working diligently to fulfill your order as soon as possible and ensure a smoother experience for future orders.
If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.
Kind regards,
Optics Trade Team
Feb 17, 2024
Verified review
Excellent service. My order was shipped promptly, but unfortunately the service provided by the courier was poor, with no tracking provided, and no update provide one week later. I emailed OT, who replied to me promptly, and got on to the courier to provide a delivery update. There was no error by OT, but they moved quickly and got things sorted for me. Excellent customer service.
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