optics-trade.eu/en

Reviews:

Dear Sir! We hope this email finds you well. We are writing to address the concerns you raised in your recent review regarding the wrong product sent and the delay in resolving the issue. First and foremost, we want to extend our sincere apologies for any inconvenience you've experienced due to receiving the wrong product. Unfortunately, the product you received was incorrectly packed by the manufacturer, and we sincerely regret any frustration or inconvenience this has caused you. Please know that this is not the experience we aim to provide, and we are truly sorry for any inconvenience it may have caused. Regarding the delay in resolving the issue, we want to clarify that we do not open the products' boxes before shipping them out. However, please rest assured that we are actively working to resolve this matter and ensure that you receive the correct product as soon as possible. To express our sincere apologies for the inconvenience you've faced, we would like to offer you a gesture of appreciation. Please kindly contact us at our info mail, and we will do our best to make things right for you. We deeply value your feedback, and we are committed to improving our service to prevent such occurrences in the future. Your satisfaction is our top priority, and we appreciate your patience and understanding as we work to resolve this matter. Once again, we apologize for any inconvenience this situation has caused you, and we thank you for bringing it to our attention. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can. Thank you for your understanding. Kind regards, Optics Trade Team.

Dear Valued Customer, Thank you for taking the time to leave feedback on your recent experience with us. We value all feedback, whether positive or negative, as it helps us improve our service. We noticed that you left a one-star rating without any explanation. We would greatly appreciate it if you could provide us with more details about your experience so that we can better understand and address any issues you may have encountered. Our goal is to ensure that all our customers are completely satisfied with their experience, and we would like to do everything we can to make things right for you. Please feel free to reach out to us directly with any concerns or feedback you may have. We are here to assist you in any way we can. Thank you for your feedback and for giving us the opportunity to serve you better. Kind regards, Optics Trade Team

Dear Sir/Madam, Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you have experienced. We understand the frustration caused by the delay in processing your order and the lack of communication regarding the refund process. This is certainly not the level of service we aim to provide to our valued customers. We want to assure you that your refund has already been processed and returned to your account. However, it seems there may have been a lapse in communication regarding this matter, and for that, we sincerely apologize. We value your business and want to make things right for you. If there is anything else we can do to assist you or if you have any further questions or concerns, please do not hesitate to reach out to us. Again, we apologize for the inconvenience, and we appreciate your understanding and patience in this matter. Kind regards, Optics Trade Team

Dear Sir, Thank you for bringing this matter to our attention. We sincerely apologize for the delay in fulfilling your order, and we understand the frustration this has caused you. Please rest assured that we are actively working to address the challenges we are facing in supplying the product. As soon as the product becomes available, we will expedite the shipment to your address without delay. To express our sincerest apologies for the inconvenience and the delay, we will be refunding you the shipping cost for your order. Additionally, we will ensure that your order is sent with free shipping as a goodwill gesture. We truly appreciate your patience and understanding during this time. Your satisfaction is our utmost priority, and we are committed to resolving this issue as quickly and efficiently as possible. If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to assist you in any way we can. Thank you for your understanding. Kind regards, Optics Trade Team

Dear Sir/Madam, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you have experienced with your recent order. We understand your frustration regarding the product being out of stock, despite it being indicated on both the product page and your order. If this information was not clear or misleading in any way, we sincerely apologize for the confusion it may have caused. Please know that your satisfaction is our top priority, and we want to make things right for you. If the waiting time for the product is proving to be too long, we completely understand and are more than willing to issue a refund for your payment promptly. Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience in this matter. Your feedback is invaluable to us as we continuously strive to improve our processes and communication to better serve you and all our customers. If you have any further questions, concerns, or if you would like to proceed with a refund, please do not hesitate to contact us. Our dedicated customer service team is here to assist you every step of the way. Thank you for your understanding and for allowing us to address your concerns. Kind regards, Optics Trade Team

Dear Customer, Thank you for taking the time to share your feedback with us. We value all comments, including those that highlight areas where we can improve. We are sorry to hear that you had a negative experience with our shop. Your satisfaction is our priority, and we take your feedback seriously. We would like to learn more about your experience so we can address any issues and make necessary improvements. Please feel free to reach out to us directly at info@optics-trade.eu to provide more details about your experience or to discuss any concerns you may have. Your feedback is important to us, and we are committed to ensuring that all our customers have a positive shopping experience with us. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future. Best regards, Optics Trade Team

Dear Sir, Thank you for sharing your concerns with us, and we sincerely apologize for any inconvenience you've experienced. We regret any oversight in not informing you promptly about the delay in your order due to issues with the shipping company. Your time is valuable, and we understand how important it is to keep you informed about the status of your order. To make amends for any inconvenience caused, we invite you to contact us at our info mail (info@optics-trade.eu). We are eager to ensure your satisfaction and would like to offer you a token of appreciation as a gesture of goodwill. We understand the importance of timely responses and would like to clarify that, based on our records, before the order you contacted us on the 31st of December and the 2nd of January. We replied to you 4th of January and apologize for the delay, Please note, that our office is closed for the national days on the 1st and the 2nd of January. The second reply was in 1 hour. After the order, the first response was provided in 1 day, the second in a couple of hours, and the third on Monday, considering that you contacted us on Friday. However, we acknowledge that even a slight delay in our response can be impactful, and for that, we apologize. Once again, we apologize for any frustration this may have caused and appreciate your understanding. Your feedback is invaluable, and we look forward to the opportunity to make things right. If you have any further questions or concerns, please do not hesitate to reach out. We are here to assist you in any way we can. Thank you for considering us, and we hope to have the chance to serve you better in the future. Best regards, Optics Trade Team

Dear Sir/Madam, We hope this message finds you well. We've recently noticed your one-star review, and we sincerely apologize for any dissatisfaction you may have experienced with our product or service. We value your feedback tremendously, and we would appreciate more details about your experience so that we can better understand the issues you encountered and work towards resolving them. Your satisfaction is our priority, and we want to ensure that your concerns are addressed promptly. If you could provide additional information or reach out to our customer service team at info@optics-trade.eu, we would be grateful for the opportunity to investigate further and make things right. We understand that your time is valuable, and we genuinely appreciate your willingness to share your thoughts with us. Your feedback is crucial in helping us improve our products and services. Thank you for your understanding, and we look forward to the opportunity to assist you. Best regards, Optics Trade Team

Dear Sir/Madam, We hope this message finds you well. We appreciate your feedback and would like to extend our sincere apologies for any inconvenience you've encountered with your recent order. Upon review, we understand that the specific configuration of the scope you selected is currently out of stock. We want to emphasize that this information is also detailed in your order confirmation. We regret any confusion that may have arisen, and we understand the frustration this situation may have caused. It's important to note that there are various configurations available for the product you ordered, and unfortunately, the specific one you chose is temporarily unavailable. We apologize if this was not made clearer on our website. To address your concerns and provide assistance, please feel free to contact us if you have any further questions about your order. We are committed to resolving this matter promptly and ensuring your satisfaction. Once again, we apologize for any inconvenience and appreciate your understanding. Your feedback is invaluable, and we will use it to enhance our communication and service in the future. Thank you for choosing us, and we look forward to the opportunity to assist you further. Best regards, Optics Trade Team

Dear Sir/Madam, Thank you for taking the time to share your feedback with us. We want to extend our sincere apologies for any inconvenience caused by the unavailability of the product you ordered. Regrettably, the item was not in stock at the time of your order, and we understand the frustration this may have caused. We acknowledge that the automatic transaction from your account can create expectations for a prompt delivery, and for that, we apologize. If the waiting time is proving to be too long for you, we completely understand, and we would like to offer you a full refund for your order. Your satisfaction is of utmost importance to us, and we want to ensure that you have a positive experience with our service. Once again, we apologize for any inconvenience this situation has caused, and we appreciate your understanding. If you wish to proceed with a refund or if you have any further questions, please don't hesitate to contact our customer service team. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, Optics Trade Team

Dear Sir/Madam, We sincerely appreciate your feedback, and we want to extend our heartfelt apologies for any inconvenience caused by the longer delivery time you experienced. Regrettably, the product you ordered is currently on backorder with our supplier, which has resulted in the delay. We understand the importance of receiving your order in a timely manner, and we share your frustration regarding the extended delivery time. Please be assured that we are actively working to expedite the process and fulfill your order as soon as possible. We appreciate your patience and understanding during this time. If you have any further concerns or if there's anything specific you would like to address regarding your order, please feel free to reach out to our customer service team. They are dedicated to ensuring your satisfaction, and they will be more than happy to assist you. Once again, we apologize for any inconvenience caused, and we thank you for your understanding. Best regards, Optics Trade Team