optics-trade.eu/en

Reviews

Dear Sir/Madam, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with your recent order. We understand your disappointment that the product you ordered is currently not in stock. We want to assure you that the stock availability status is clearly displayed on our website and also mentioned in the order confirmation email. However, we understand that this information may not have been as prominent as it should have been, and we apologize for any confusion it may have caused. As we value your satisfaction, we would like to offer you the option of a full refund for your order if the waiting time is too long for you. Your understanding and comfort as our customer are of the utmost importance to us, and we want to make sure you are content with your experience with us. Once again, we sincerely apologize for any inconvenience this may have caused you. We are committed to improving our website's clarity and communication to avoid similar situations in the future. If you decide to proceed with the refund or if there's anything else we can assist you with, please do not hesitate to let us know. We appreciate your understanding and feedback, and we hope to have the opportunity to serve you better in the future. Kind regards, Optics Trade

Dear Sir/Madam, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have experienced regarding your order. After investigating the matter, we discovered that the product you had ordered was unfortunately out of stock at the time of your purchase. We understand your frustration, and we want to assure you that the product's availability status is clearly mentioned on our website. Additionally, this information is reiterated on the order confirmation that was sent to you. However, we acknowledge that this may not have been as evident as it should have been, and we apologize for any confusion caused. We would like to emphasize that the shipping time for our products is dependent on the manufacturer, and we do our best to provide accurate estimates. However, unforeseen delays can occur due to various factors beyond our control. We genuinely value your satisfaction as our customer, and if the waiting time is too long for you, we would be more than happy to offer you a full refund for your order. Please contact our customer support team with your order details, and we will initiate the refund process promptly. Once again, we sincerely apologize for any inconvenience caused, and we appreciate your understanding. We remain committed to providing the best possible service to our customers, and we will take your feedback into consideration to improve our processes. Thank you for your patience and for bringing this matter to our attention. Best regards, Optics Trade

Dear Sir, We would like to thank you for taking the time to provide feedback on your experience with us. We greatly value and appreciate your input as it helps us improve our business. We regret to hear that you were not completely satisfied with your recent order and apologize for any inconvenience caused by the waiting time for your product. Unfortunately, the product you ordered was not in stock when you placed your order and this information was visible on our website and your order confirmation. The waiting time for the product is dependent on the manufacturer. We understand that waiting for a product can be frustrating and would like to extend our apologies and offer you a token of appreciation as a gesture of goodwill. Please do not hesitate to reach out to us at [info@optics-trade.eu] for assistance. Thank you again for your feedback and we hope that you will continue to be a valued customer of ours. We apologize once again for any inconvenience caused. Kind regards, Optics Trade

Dear Sir/Madam, First, of all, we would kindly like to thank you for your feedback. We regret to hear that you were not completely satisfied with your recent order and apologize for any inconvenience caused by the waiting time for your product. Unfortunately, the product you ordered was not in stock when you placed your order and this information was visible on our website and your order confirmation. The waiting time for the product is dependent on the manufacturer. One week ago we contacted you with the timeline for your order. Because of the long waiting time, we have offered you a full refund for your order, unfortunately, we have not received an answer. We understand that this waiting time may be too long for some customers and we want to assure you that if that is the case, we would be more than happy to offer a refund. Please let us know if this is something you would prefer, and we will take care of it as soon as possible. We sincerely apologize for any inconvenience we may have caused. Looking forward to hearing from you. Kind regards, Optics Trade

Dear Sir, Thank you for the repeated feedback on your experience with Optics Trade online store. As always, we appreciate it and strive to consistently improve our business. This is why we are sorry to hear you weren't as happy with the latest order. Please be so kind and write to us and we will give you a token of appreciation. (info@optics-trade.eu). We emphasize once again that we value your satisfaction above all and we are always ready to help in awkward situations. Thank you for your patience and understanding. Should you require any further assistance, please do not hesitate to contact us again. Looking forward to hearing from you. Kind regards, Optics Trade

Dear Sir, Thank you for your feedback. We would kindly like to apologize for not having the best experience ordering on our website, unfortunately, there has been an error on our website, and the product is not in stock. As soon as we noticed that your product is out of stock we contacted you and apologize for that. Please be so kind and contact us at our mail again: info@optics-trade.eu and we will also give you a token of appreciation. Once again, we would like to kindly apologize and ask for your patience and understanding. If you will need any additional information, please do not hesitate to contact us again. Looking forward to hearing from you. Kind regards, Optics Trade team