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optics-trade.eu/en
Reviews

: 1,905Excellent

4.76

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Reviews for optics-trade.eu/en

384 verified reviews in the last 12 months

1,905 total reviews
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Top positive review

optics-trade.eu/en customer
Dec 16, 2022
 Verified review
Made several purchases in this store, namely: military sights brands Sig Sauer and Steiner. Steiner is almost constantly in stock, superior products! Purchases come quickly, communication with the buyer is at a high level. Sig Sauer has to wait for the manufacturer to complete the order. At the same time, the store constantly maintains a "connection" with the buyer and explains at what stage of waiting we are and when to expect delivery. This is an example of a great customer centric business.

Top negative review

optics-trade.eu/en customer
Aug 12, 2023
 Verified review
my order i order a scope it was avaliable for shipping in 1 to 3 days after over 3 weeks you haven t ship it yet the cost of the scope it is 179 euro plus shipping . after all this time i am waiting you told me that there is the same scope avaliable with a different reticle and i have to pay 199 for this .... i do not care about the 20 more euros but i think that because the delay it is your fault you should have send me the scope at the same price .... any way i will buy it from someone else .... i will cancel the order i have waiting enaugh

Reviews for optics-trade.eu/en

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optics-trade.eu/en customer
Aug 12, 2023
 Verified review

my Order: 100031679

my order i order a scope it was avaliable for shipping in 1 to 3 days after over 3 weeks you haven t ship it yet the cost of the scope it is 179 euro plus shipping . after all this time i am waiting you told me that there is the same scope avaliable with a different reticle and i have to pay 199 for this .... i do not care about the 20 more euros but i think that because the delay it is your fault you should have send me the scope at the same price .... any way i will buy it from someone else .... i will cancel the order i have waiting enaugh
optics-trade.eu/en customer
Aug 6, 2023
 Verified review
You re company can improve on delevery time. When a product is not in stock, Don t sell it any more on the website. I ve been waiting more then 8 months for 1 product and almost 3 weeks now for another one. I think you can improve on that topic
optics-trade.eu/en customer
Aug 5, 2023
 Verified review
optics-trade.eu/en customer
Jul 24, 2023
 Verified review

Still waiting...

It has been three weeks when I made my order and they took my money. I'm still waiting for what I ordered.
Answer by optics-trade.eu/en
Jul 27, 2023
Dear Sir/Madam, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with your recent order. We understand your disappointment that the product you ordered is currently not in stock. We want to assure you that the stock availability status is clearly displayed on our website and also mentioned in the order confirmation email. However, we understand that this information may not have been as prominent as it should have been, and we apologize for any confusion it may have caused. As we value your satisfaction, we would like to offer you the option of a full refund for your order if the waiting time is too long for you. Your understanding and comfort as our customer are of the utmost importance to us, and we want to make sure you are content with your experience with us. Once again, we sincerely apologize for any inconvenience this may have caused you. We are committed to improving our website's clarity and communication to avoid similar situations in the future. If you decide to proceed with the refund or if there's anything else we can assist you with, please do not hesitate to let us know. We appreciate your understanding and feedback, and we hope to have the opportunity to serve you better in the future. Kind regards, Optics Trade
optics-trade.eu/en customer
Jun 21, 2023
 Verified review
7 weeks delivery time not ok!
Answer by optics-trade.eu/en
Jun 22, 2023
Dear Sir/Madam, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have experienced regarding your order. After investigating the matter, we discovered that the product you had ordered was unfortunately out of stock at the time of your purchase. We understand your frustration, and we want to assure you that the product's availability status is clearly mentioned on our website. Additionally, this information is reiterated on the order confirmation that was sent to you. However, we acknowledge that this may not have been as evident as it should have been, and we apologize for any confusion caused. We would like to emphasize that the shipping time for our products is dependent on the manufacturer, and we do our best to provide accurate estimates. However, unforeseen delays can occur due to various factors beyond our control. We genuinely value your satisfaction as our customer, and if the waiting time is too long for you, we would be more than happy to offer you a full refund for your order. Please contact our customer support team with your order details, and we will initiate the refund process promptly. Once again, we sincerely apologize for any inconvenience caused, and we appreciate your understanding. We remain committed to providing the best possible service to our customers, and we will take your feedback into consideration to improve our processes. Thank you for your patience and for bringing this matter to our attention. Best regards, Optics Trade
optics-trade.eu/en customer
Jan 12, 2023
 Verified review
non è possibile avere in vendita prodotti che poi risultano mancanti e il cliente deve attendere che arrivino mentre acquista pensando siano di immediata disponibilità Traducetevi dall'italiano ciò che vi scrivo io penso che non farò più acquisti nel vs sito
Answer by optics-trade.eu/en
Jan 13, 2023
Dear Sir, We would like to thank you for taking the time to provide feedback on your experience with us. We greatly value and appreciate your input as it helps us improve our business. We regret to hear that you were not completely satisfied with your recent order and apologize for any inconvenience caused by the waiting time for your product. Unfortunately, the product you ordered was not in stock when you placed your order and this information was visible on our website and your order confirmation. The waiting time for the product is dependent on the manufacturer. We understand that waiting for a product can be frustrating and would like to extend our apologies and offer you a token of appreciation as a gesture of goodwill. Please do not hesitate to reach out to us at [info@optics-trade.eu] for assistance. Thank you again for your feedback and we hope that you will continue to be a valued customer of ours. We apologize once again for any inconvenience caused. Kind regards, Optics Trade
optics-trade.eu/en customer
Dec 27, 2022
 Verified review
estimados srs. califico la encuesta a pesar de haber recivido todavia el producto en deferencia a utds. espero y deseo lo reciva en los proximos dias. atentamente sabino bidegain
optics-trade.eu/en customer
Feb 20, 2023
 Verified review
I still have not received the parcel, and the money was withdrawn, all questions are not answered.
Answer by optics-trade.eu/en
Feb 21, 2023
Dear Sir/Madam, First, of all, we would kindly like to thank you for your feedback. We regret to hear that you were not completely satisfied with your recent order and apologize for any inconvenience caused by the waiting time for your product. Unfortunately, the product you ordered was not in stock when you placed your order and this information was visible on our website and your order confirmation. The waiting time for the product is dependent on the manufacturer. One week ago we contacted you with the timeline for your order. Because of the long waiting time, we have offered you a full refund for your order, unfortunately, we have not received an answer. We understand that this waiting time may be too long for some customers and we want to assure you that if that is the case, we would be more than happy to offer a refund. Please let us know if this is something you would prefer, and we will take care of it as soon as possible. We sincerely apologize for any inconvenience we may have caused. Looking forward to hearing from you. Kind regards, Optics Trade
optics-trade.eu/en customer
Mar 20, 2023
 Verified review
Todavía no he recibido parte de mis artículos, abonados y he recibido un articulo equivocado.
optics-trade.eu/en customer
Dec 11, 2022
 Verified review
not sadisfact.
Answer by optics-trade.eu/en
Dec 14, 2022
Dear Sir, Thank you for the repeated feedback on your experience with Optics Trade online store. As always, we appreciate it and strive to consistently improve our business. This is why we are sorry to hear you weren't as happy with the latest order. Please be so kind and write to us and we will give you a token of appreciation. (info@optics-trade.eu). We emphasize once again that we value your satisfaction above all and we are always ready to help in awkward situations. Thank you for your patience and understanding. Should you require any further assistance, please do not hesitate to contact us again. Looking forward to hearing from you. Kind regards, Optics Trade
optics-trade.eu/en customer
Dec 25, 2022
 Verified review
not correct
Answer by optics-trade.eu/en
Dec 28, 2022
Dear Sir, Thank you for your feedback. We would kindly like to apologize for not having the best experience ordering on our website, unfortunately, there has been an error on our website, and the product is not in stock. As soon as we noticed that your product is out of stock we contacted you and apologize for that. Please be so kind and contact us at our mail again: info@optics-trade.eu and we will also give you a token of appreciation. Once again, we would like to kindly apologize and ask for your patience and understanding. If you will need any additional information, please do not hesitate to contact us again. Looking forward to hearing from you. Kind regards, Optics Trade team
optics-trade.eu/en customer
Mar 8, 2023
 Verified review
optics-trade.eu/en customer
Feb 26, 2023
 Verified review
optics-trade.eu/en customer
Feb 26, 2023
 Verified review
optics-trade.eu/en customer
Feb 3, 2023
 Verified review
optics-trade.eu/en customer
Jan 23, 2023
 Verified review
optics-trade.eu/en customer
Jan 19, 2023
 Verified review