optics-trade.eu/enReviews

Dear Sir/Madam, First, of all, we would kindly like to thank you for your feedback. We regret to hear that you were not completely satisfied with your recent order and apologize for any inconvenience caused by the waiting time for your product. Unfortunately, the product you ordered was not in stock when you placed your order and this information was visible on our website and your order confirmation. The waiting time for the product is dependent on the manufacturer. One week ago we contacted you with the timeline for your order. Because of the long waiting time, we have offered you a full refund for your order, unfortunately, we have not received an answer. We understand that this waiting time may be too long for some customers and we want to assure you that if that is the case, we would be more than happy to offer a refund. Please let us know if this is something you would prefer, and we will take care of it as soon as possible. We sincerely apologize for any inconvenience we may have caused. Looking forward to hearing from you. Kind regards, Optics Trade

Dear Sir, thank you for your feedback. We would kindly like to inform you that the product that you have ordered is not in stock. Next to the price is the status of availability "ships in 1 month or more", unfortunately, the shipping time is a little bit longer. Please note, that the production process is a little slower nowadays due to the COVID-19 pandemic situation. We sincerely apologize to you. Please accept our sincere apology for the longer delivery period. Please be so kind and write to us and we will give you a token of appreciation. (info@optics-trade.eu). As soon as the product will arrive in our warehouse we will send it to your address. At the time of shipping, you will receive the tracking number for your order. Thank you for your patience and understanding. If you will need any additional information, please do not hesitate to contact us again. Looking forward to hearing from you. Kind regards, Optics trade Team

Dear Sir, We would like to thank you for taking the time to provide feedback on your experience with us. We greatly value and appreciate your input as it helps us improve our business. We regret to hear that you were not completely satisfied with your recent order and apologize for any inconvenience caused by the waiting time for your product. Unfortunately, the product you ordered was not in stock when you placed your order and this information was visible on our website and your order confirmation. The waiting time for the product is dependent on the manufacturer. We understand that waiting for a product can be frustrating and would like to extend our apologies and offer you a token of appreciation as a gesture of goodwill. Please do not hesitate to reach out to us at [info@optics-trade.eu] for assistance. Thank you again for your feedback and we hope that you will continue to be a valued customer of ours. We apologize once again for any inconvenience caused. Kind regards, Optics Trade

Dear Sir, thank you for your feedback. We sincerely apologize that you are not satisfied with our service, unfortunately, the product that you have ordered is currently out of stock. Next to the price is the status of availability "ships in 1 month or more", the delivery time is a little bit longer, we apologize Unfortunately, we have not received any email from your site. We will contact you about the delivery time. Please accept our sincere apology for the longer delivery period. As soon as the product will arrive in our warehouse we will send it to your address. At the time of shipping, you will receive the tracking number for your order. Thank you for your patience and understanding. If you will need any additional information, please do not hesitate to contact us again. Looking forward to hearing from you. Kind regards, Optics trade Team

Dear Sir, thank you for your feedback. We would kindly like to apologize for the bad experience that you had with ordering at Optics trade, unfortunately, the product that you ordered was out of stock. Two days after you have made the order you have also received the information that your product will be available in approximately 6 weeks. The refund was made as soon as you requested. Please note, that we will send you the product free of charge to your address as soon we will receive it. We emphasize once again that we value your satisfaction above all and we are always ready to help in awkward situations. Once again, we would like to kindly apologize and ask for your patience and understanding. If you will need any additional information, please do not hesitate to contact us again. Looking forward to hearing from you. Kind regards, Optics trade Team

Dear Sir, thank you for your feedback. We would kindly like to inform you that the product that you have ordered is not in stock. Next to the price is the status of availability "ships in 1 month or more", unfortunately, the shipping time is a little bit longer, because the product is currently on backorder by the manufacturer Levenhuk. We sincerely apologize for the longer delivery time. Please accept our sincere apology for the longer delivery period. Please be so kind and write to us and we will give you a token of appreciation. (info@optics-trade.eu). Thank you for your understanding. Should you require any further assistance, please do not hesitate to contact us again. Looking forward to hearing from you. Kind regards, Optics Trade team

Dear Sir, thank you for your feedback. We would kindly like to inform you that the product that you have ordered is not in stock. Next to the price is the status of availability "ships in 1 month or more", unfortunately, the shipping time is a little bit longer. Please note, that the production process is a little slower nowadays due to the COVID-19 pandemic situation. We sincerely apologize to you. We will improve our service and will update our customers more often. Please accept our sincere apology for the longer delivery period. Please be so kind and write to us and we will give you a token of appreciation. (info@optics-trade.eu). Thank you for your understanding. Should you require any further assistance, please do not hesitate to contact us again. Looking forward to hearing from you. Kind regards, Optics trade Team

Dear Sir, thank you for your feedback. We would kindly like to inform you that our colleague from Service Department has contacted you on the May 23 at 16:35, if you want a full refund or a different product, unfortunately, we have not received a reply. We sincerely apologize if the mail went into your spam folder or if there was another issue. You contacted us on the 4th of June and your refund was immediately processed and the payment was back on your account on the 7th of June. We continuously stress the importance of customer satisfaction as one of key values of Optics Trade's business. Unfortunately, unintentional mistakes can still happen, and we are sorry for them. Please be so kind and contact us on our mail: info@optics-trade.eu we will also give you a token of appreciation and will let you know when you will receive your order. Once again, we would like to kindly apologize and ask for your patience and understanding. If you will need any additional information, please do not hesitate to contact us again. Looking forward to hearing from you. Kind regards, Optics trade Team

Dear Sir, Thank you for the repeated feedback on your experience with Optics Trade online store. As always, we appreciate it and strive to consistently improve our business. This is why we are sorry to hear you weren't as happy with the latest order. Please be so kind and write to us and we will give you a token of appreciation. (info@optics-trade.eu). We emphasize once again that we value your satisfaction above all and we are always ready to help in awkward situations. Thank you for your patience and understanding. Should you require any further assistance, please do not hesitate to contact us again. Looking forward to hearing from you. Kind regards, Optics Trade

Dear Sir, Thank you for your feedback. We would kindly like to apologize for not having the best experience ordering on our website, unfortunately, there has been an error on our website, and the product is not in stock. As soon as we noticed that your product is out of stock we contacted you and apologize for that. Please be so kind and contact us at our mail again: info@optics-trade.eu and we will also give you a token of appreciation. Once again, we would like to kindly apologize and ask for your patience and understanding. If you will need any additional information, please do not hesitate to contact us again. Looking forward to hearing from you. Kind regards, Optics Trade team