optics-trade.eu/en- Logo - reviews

optics-trade.eu/en
Reviews:

298 reviews in the last 12 months2,054 total reviews  

4.72
Excellent

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Top positive review

Dec 15, 2023
 Verified review
All Ok, exept error on stock count and for that reason delivery time was longer than I originally expected. Asked about and got prompt answer. No worries, I got my stuff and product was good quality.

Top negative review

Aug 12, 2023
 Verified review
my order i order a scope it was avaliable for shipping in 1 to 3 days after over 3 weeks you haven t ship it yet the cost of the scope it is 179 euro plus shipping . after all this time i am waiting you told me that there is the same scope avaliable with a different reticle and i have to pay 199 for this .... i do not care about the 20 more euros but i think that because the delay it is your fault you should have send me the scope at the same price .... any way i will buy it from someone else .... i will cancel the order i have waiting enaugh
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Reviews for optics-trade.eu/en

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9 days ago
 Verified review

Where is it?

I am still waiting for my order to arrive
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Answer by optics-trade.eu/en
7 hours ago
Dear Sir/Madam, We hope this email finds you well. We sincerely apologize for the delay in fulfilling your order and any inconvenience it may have caused. We understand how important it is to receive your order in a timely manner, and we regret that we have not met your expectations in this regard. Upon reviewing your order confirmation, you will notice that the expected shipping time was indicated as "ships in 2-4 weeks." We understand that this may have been overlooked, and we apologize for any confusion it may have caused. To express our appreciation for your patience and understanding during this time, we would like to offer you an upgrade to your shipping method at no additional cost. This upgrade is our way of saying thank you for your continued support and understanding. Once again, we apologize for any inconvenience this delay has caused you. We are working diligently to fulfill your order as soon as possible and ensure a smoother experience for future orders. If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can. Kind regards, Optics Trade Team
Jan 30, 2024
 Verified review
Velocità e affidabilità
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Feb 9, 2024
 Verified review
Jau pagājušās 3 nedēļas un par manu pasūtījumu nav nekādu ziņu.
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Answer by optics-trade.eu/en
Feb 11, 2024
Dear Sir/Madam, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you have experienced with your recent order. We understand your frustration regarding the product being out of stock, despite it being indicated on both the product page and your order. If this information was not clear or misleading in any way, we sincerely apologize for the confusion it may have caused. Please know that your satisfaction is our top priority, and we want to make things right for you. If the waiting time for the product is proving to be too long, we completely understand and are more than willing to issue a refund for your payment promptly. Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience in this matter. Your feedback is invaluable to us as we continuously strive to improve our processes and communication to better serve you and all our customers. If you have any further questions, concerns, or if you would like to proceed with a refund, please do not hesitate to contact us. Our dedicated customer service team is here to assist you every step of the way. Thank you for your understanding and for allowing us to address your concerns. Kind regards, Optics Trade Team
Feb 8, 2024
 Verified review
bad shop
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Answer by optics-trade.eu/en
Feb 9, 2024
Dear Customer, Thank you for taking the time to share your feedback with us. We value all comments, including those that highlight areas where we can improve. We are sorry to hear that you had a negative experience with our shop. Your satisfaction is our priority, and we take your feedback seriously. We would like to learn more about your experience so we can address any issues and make necessary improvements. Please feel free to reach out to us directly at info@optics-trade.eu to provide more details about your experience or to discuss any concerns you may have. Your feedback is important to us, and we are committed to ensuring that all our customers have a positive shopping experience with us. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future. Best regards, Optics Trade Team
GT
Glen T.
Wilhelmshaven
Jan 27, 2024
 Verified review
Bestellung Vorgang war einfach und der Versand verlief schnell und problemlos.
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Jan 24, 2024
 Verified review
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Jan 25, 2024
 Verified review
Placed an order 18 days ago.. and then nothing. I had to chase and had to wait on average 3 days for each response. Painfully slow but apologetic each time, but actions speak louder than words. I am now in the process of receiving a refund. I would avoid this retailer if you are in the UK as they claim they have problems shipping to the UK. Please Note I have calculated the response timing by all of the communications with Optics Trade (prior to the order), which includes waiting over three days. Please note I said on average 3 days. It is also worth noting that 6 days transpired when I received no order status/update after the initial order which I haven't included on my calculations.
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Answer by optics-trade.eu/en
Jan 25, 2024
Dear Sir, Thank you for sharing your concerns with us, and we sincerely apologize for any inconvenience you've experienced. We regret any oversight in not informing you promptly about the delay in your order due to issues with the shipping company. Your time is valuable, and we understand how important it is to keep you informed about the status of your order. To make amends for any inconvenience caused, we invite you to contact us at our info mail (info@optics-trade.eu). We are eager to ensure your satisfaction and would like to offer you a token of appreciation as a gesture of goodwill. We understand the importance of timely responses and would like to clarify that, based on our records, before the order you contacted us on the 31st of December and the 2nd of January. We replied to you 4th of January and apologize for the delay, Please note, that our office is closed for the national days on the 1st and the 2nd of January. The second reply was in 1 hour. After the order, the first response was provided in 1 day, the second in a couple of hours, and the third on Monday, considering that you contacted us on Friday. However, we acknowledge that even a slight delay in our response can be impactful, and for that, we apologize. Once again, we apologize for any frustration this may have caused and appreciate your understanding. Your feedback is invaluable, and we look forward to the opportunity to make things right. If you have any further questions or concerns, please do not hesitate to reach out. We are here to assist you in any way we can. Thank you for considering us, and we hope to have the chance to serve you better in the future. Best regards, Optics Trade Team
Jan 3, 2024
 Verified review
One week needed just to know item I purchased was out of stock. Positive point refound was very fast.
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Jan 5, 2024
 Verified review
I have been waiting for the goods for a month. When ordering "in stock"
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Answer by optics-trade.eu/en
Jan 7, 2024
Dear Sir/Madam, We hope this message finds you well. We appreciate your feedback and would like to extend our sincere apologies for any inconvenience you've encountered with your recent order. Upon review, we understand that the specific configuration of the scope you selected is currently out of stock. We want to emphasize that this information is also detailed in your order confirmation. We regret any confusion that may have arisen, and we understand the frustration this situation may have caused. It's important to note that there are various configurations available for the product you ordered, and unfortunately, the specific one you chose is temporarily unavailable. We apologize if this was not made clearer on our website. To address your concerns and provide assistance, please feel free to contact us if you have any further questions about your order. We are committed to resolving this matter promptly and ensuring your satisfaction. Once again, we apologize for any inconvenience and appreciate your understanding. Your feedback is invaluable, and we will use it to enhance our communication and service in the future. Thank you for choosing us, and we look forward to the opportunity to assist you further. Best regards, Optics Trade Team
Jan 5, 2024
 Verified review
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Answer by optics-trade.eu/en
Jan 7, 2024
Dear Sir/Madam, We hope this message finds you well. We've recently noticed your one-star review, and we sincerely apologize for any dissatisfaction you may have experienced with our product or service. We value your feedback tremendously, and we would appreciate more details about your experience so that we can better understand the issues you encountered and work towards resolving them. Your satisfaction is our priority, and we want to ensure that your concerns are addressed promptly. If you could provide additional information or reach out to our customer service team at info@optics-trade.eu, we would be grateful for the opportunity to investigate further and make things right. We understand that your time is valuable, and we genuinely appreciate your willingness to share your thoughts with us. Your feedback is crucial in helping us improve our products and services. Thank you for your understanding, and we look forward to the opportunity to assist you. Best regards, Optics Trade Team
Dec 15, 2023
 Verified review
All Ok, exept error on stock count and for that reason delivery time was longer than I originally expected. Asked about and got prompt answer. No worries, I got my stuff and product was good quality.
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Dec 15, 2023
 Verified review
My Order hast Not arrived yet, and there hast been No shipping notification. In reaponse to my inquiry via Email, the seller expeessed gratitude for my patience but requested that I wait a bit longer, citing a busy period. However, No additional information regarding the delay or similar Details was provided.
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Answer by optics-trade.eu/en
Dec 18, 2023
Dear Sir/Madam, We sincerely appreciate your feedback, and we want to extend our heartfelt apologies for any inconvenience caused by the longer delivery time you experienced. Regrettably, the product you ordered is currently on backorder with our supplier, which has resulted in the delay. We understand the importance of receiving your order in a timely manner, and we share your frustration regarding the extended delivery time. Please be assured that we are actively working to expedite the process and fulfill your order as soon as possible. We appreciate your patience and understanding during this time. If you have any further concerns or if there's anything specific you would like to address regarding your order, please feel free to reach out to our customer service team. They are dedicated to ensuring your satisfaction, and they will be more than happy to assist you. Once again, we apologize for any inconvenience caused, and we thank you for your understanding. Best regards, Optics Trade Team
Dec 25, 2023
 Verified review
I never recieved a shipping confirmation, but the money is gone.
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Answer by optics-trade.eu/en
Dec 28, 2023
Dear Sir/Madam, Thank you for taking the time to share your feedback with us. We want to extend our sincere apologies for any inconvenience caused by the unavailability of the product you ordered. Regrettably, the item was not in stock at the time of your order, and we understand the frustration this may have caused. We acknowledge that the automatic transaction from your account can create expectations for a prompt delivery, and for that, we apologize. If the waiting time is proving to be too long for you, we completely understand, and we would like to offer you a full refund for your order. Your satisfaction is of utmost importance to us, and we want to ensure that you have a positive experience with our service. Once again, we apologize for any inconvenience this situation has caused, and we appreciate your understanding. If you wish to proceed with a refund or if you have any further questions, please don't hesitate to contact our customer service team. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, Optics Trade Team
Sep 13, 2023
 Verified review
Mijn bestelling was op voorraad. Ik heb lang gewacht. Tot ik jullie contacteerde. Was mijn bestelling toch plots daar en verzonden. Dus alles kwam goed. De keuze die ze hebben is super.
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Jun 26, 2023
 Verified review
Delivery response. More models available would be preferable and more "educational" literature would be much appreciated.
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Apr 11, 2023
 Verified review
Spend some more time and expert knowledge and evaluate the best option for your customer based on their requirements.
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Oct 26, 2023
 Verified review

A very good communication and problem solving

I have a delivery issue, which the Optics Trade resolved very quick and competent.
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May 11, 2023
 Verified review

BIEN

Commandé 1 fois : bonne boutique bien achalandée, mais le port est un peu élevé...
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Jun 20, 2023
 Verified review
The item has not been sent yet and therefor impossible to rate the services.
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Jun 4, 2023
 Verified review
Follow the demand - receice follow-up mail about progress order
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