optics-trade.eu/enReviews:
345 reviews in the last 12 months2,250 total reviews
Excellent
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Most relevant positive review
Dec 15, 2023
Verified review
All Ok, exept error on stock count and for that reason delivery time was longer than I originally expected. Asked about and got prompt answer. No worries, I got my stuff and product was good quality.
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Most relevant negative review
Jan 25, 2024
Verified review
Placed an order 18 days ago.. and then nothing. I had to chase and had to wait on average 3 days for each response. Painfully slow but apologetic each time, but actions speak louder than words. I am now in the process of receiving a refund. I would avoid this retailer if you are in the UK as they claim they have problems shipping to the UK.
Please Note
I have calculated the response timing by all of the communications with Optics Trade (prior to the order), which includes waiting over three days. Please note I said on average 3 days. It is also worth noting that 6 days transpired when I received no order status/update after the initial order which I haven't included on my calculations.
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Reviews for optics-trade.eu/en
Sep 13, 2024
Verified review
They are correct.everything is good
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8 days ago
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Sep 15, 2024
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11 days ago
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ordinato un supporto per una Helcat Springhfield e in realtà al lato pratico non andava bene nessun rimborso nessuna risposta
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Sep 15, 2024
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Sep 13, 2024
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Aug 27, 2024
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Aug 19, 2024
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Answer by optics-trade.eu/en
Aug 28, 2024
Dear Sir/Madam,
Thank you for your feedback, and we apologize for any inconvenience you may have experienced while ordering from our store. Could you please let us know what issue you encountered so we can assist you in resolving it? You can reach out to us at info@optics-trade.eu regarding this matter.
Thank you for your understanding.
Optics Trade Team
Jul 27, 2024
Verified review
I order a Nigt vison product from USA. It was not in production or unavailable at the end. I got my money back quickly what is good and I have confidence in you, but I lost some time and some small change on eschange thru Credit card action.
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Jul 23, 2024
Verified review
The price is competitive. The forecast for delivery times could be much better
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TD
torben d.
denmark
Jul 10, 2024
Verified review
They dont now abouot the produkts
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Answer by optics-trade.eu/en
Jul 11, 2024
Dear Sir/Madam,
Thank you for your feedback, and we apologize for any inconvenience caused if our product did not meet your expectations.
We strive to provide accurate information and support regarding our products, and we regret that your experience fell short of our usual standards. Your satisfaction is important to us, and we would like to offer you the option to return the product for a refund if it does not meet your needs.
Please feel free to contact us directly if you have any further questions or require assistance with the return process. We value your feedback and hope to have the opportunity to improve your experience with us.
Thank you for your understanding.
Best regards,
Optics Trade Team
Jul 28, 2024
Verified review
Levering
Te lange levertijd
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Jul 5, 2024
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Jun 25, 2024
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Jun 28, 2024
Verified review
My order still has not been posted was told 1 month +,could be up too 11 weeks before it arrives at the warehouse .So now looking to get my money back.
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Answer by optics-trade.eu/en
Jul 5, 2024
Dear Sir,
Thank you for your message.
We sincerely apologize for the delay in the delivery of your order. As per your request, we have canceled the order and refunded the amount to your original payment method.
Thank you for your understanding and please do not hesitate to contact us at info@optics-trade.eu if we can assist you in any other way.
Kind regards
Dec 15, 2023
Verified review
All Ok, exept error on stock count and for that reason delivery time was longer than I originally expected. Asked about and got prompt answer. No worries, I got my stuff and product was good quality.
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Apr 25, 2024
Verified review
Item was in stock and delivery was relatively quick. Price was a little higher than others but as I say it was in stock so I chose to pay for that
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RV
Raychin V.
Sofia
Oct 26, 2023
Verified review
A very good communication and problem solving
I have a delivery issue, which the Optics Trade resolved very quick and competent.
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GT
Glen T.
Wilhelmshaven
Jan 27, 2024
Verified review
Bestellung Vorgang war einfach und der Versand verlief schnell und problemlos.
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Jan 30, 2024
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Velocità e affidabilità
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