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Reviews

Dear Sir/Madam, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with your recent order. We understand your disappointment that the product you ordered is currently not in stock. We want to assure you that the stock availability status is clearly displayed on our website and also mentioned in the order confirmation email. However, we understand that this information may not have been as prominent as it should have been, and we apologize for any confusion it may have caused. As we value your satisfaction, we would like to offer you the option of a full refund for your order if the waiting time is too long for you. Your understanding and comfort as our customer are of the utmost importance to us, and we want to make sure you are content with your experience with us. Once again, we sincerely apologize for any inconvenience this may have caused you. We are committed to improving our website's clarity and communication to avoid similar situations in the future. If you decide to proceed with the refund or if there's anything else we can assist you with, please do not hesitate to let us know. We appreciate your understanding and feedback, and we hope to have the opportunity to serve you better in the future. Kind regards, Optics Trade

Dear Sir/Madam, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have experienced regarding your order. After investigating the matter, we discovered that the product you had ordered was unfortunately out of stock at the time of your purchase. We understand your frustration, and we want to assure you that the product's availability status is clearly mentioned on our website. Additionally, this information is reiterated on the order confirmation that was sent to you. However, we acknowledge that this may not have been as evident as it should have been, and we apologize for any confusion caused. We would like to emphasize that the shipping time for our products is dependent on the manufacturer, and we do our best to provide accurate estimates. However, unforeseen delays can occur due to various factors beyond our control. We genuinely value your satisfaction as our customer, and if the waiting time is too long for you, we would be more than happy to offer you a full refund for your order. Please contact our customer support team with your order details, and we will initiate the refund process promptly. Once again, we sincerely apologize for any inconvenience caused, and we appreciate your understanding. We remain committed to providing the best possible service to our customers, and we will take your feedback into consideration to improve our processes. Thank you for your patience and for bringing this matter to our attention. Best regards, Optics Trade