optics-trade.eu/en

Reviews:

Dear Sir, Thank you for bringing this matter to our attention. We sincerely apologize for the delay in fulfilling your order, and we understand the frustration this has caused you. Please rest assured that we are actively working to address the challenges we are facing in supplying the product. As soon as the product becomes available, we will expedite the shipment to your address without delay. To express our sincerest apologies for the inconvenience and the delay, we will be refunding you the shipping cost for your order. Additionally, we will ensure that your order is sent with free shipping as a goodwill gesture. We truly appreciate your patience and understanding during this time. Your satisfaction is our utmost priority, and we are committed to resolving this issue as quickly and efficiently as possible. If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to assist you in any way we can. Thank you for your understanding. Kind regards, Optics Trade Team

Dear Valued Customer, Thank you for taking the time to leave feedback on your recent experience with us. We value all feedback, whether positive or negative, as it helps us improve our service. We noticed that you left a one-star rating without any explanation. We would greatly appreciate it if you could provide us with more details about your experience so that we can better understand and address any issues you may have encountered. Our goal is to ensure that all our customers are completely satisfied with their experience, and we would like to do everything we can to make things right for you. Please feel free to reach out to us directly with any concerns or feedback you may have. We are here to assist you in any way we can. Thank you for your feedback and for giving us the opportunity to serve you better. Kind regards, Optics Trade Team

Dear Sir, Thank you for sharing your concerns with us, and we sincerely apologize for any inconvenience you've experienced. We regret any oversight in not informing you promptly about the delay in your order due to issues with the shipping company. Your time is valuable, and we understand how important it is to keep you informed about the status of your order. To make amends for any inconvenience caused, we invite you to contact us at our info mail (info@optics-trade.eu). We are eager to ensure your satisfaction and would like to offer you a token of appreciation as a gesture of goodwill. We understand the importance of timely responses and would like to clarify that, based on our records, before the order you contacted us on the 31st of December and the 2nd of January. We replied to you 4th of January and apologize for the delay, Please note, that our office is closed for the national days on the 1st and the 2nd of January. The second reply was in 1 hour. After the order, the first response was provided in 1 day, the second in a couple of hours, and the third on Monday, considering that you contacted us on Friday. However, we acknowledge that even a slight delay in our response can be impactful, and for that, we apologize. Once again, we apologize for any frustration this may have caused and appreciate your understanding. Your feedback is invaluable, and we look forward to the opportunity to make things right. If you have any further questions or concerns, please do not hesitate to reach out. We are here to assist you in any way we can. Thank you for considering us, and we hope to have the chance to serve you better in the future. Best regards, Optics Trade Team

Dear Sir, We hope this message finds you well, and we sincerely apologize for the inconveniences you've experienced with the delivery of your recent order. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter promptly. Upon receiving your notification that the parcel was heading to Australia instead of Austria, we promptly contacted our local post office for clarification. Regrettably, the information received indicated that the parcel was en route to Austria. Despite our efforts, it pains us to inform you that the parcel has been lost during the delivery process. In response to this unfortunate circumstance, we have initiated a refund for the amount corresponding to the lost product. We acknowledge that your order included two products, and the one successfully delivered was the reason why the shipping costs were initially not refunded. However, to ensure your satisfaction, we are now proceeding with a refund for the shipping costs. Furthermore, as a gesture of goodwill, we would like to send you the Meopta Eyepiece free of charge. We hope that this additional step will help alleviate any inconvenience caused by the delay and loss in the shipping process. Once again, we sincerely apologize for the challenges you've faced, and we appreciate your understanding. If there are any additional concerns or if you require further assistance, please do not hesitate to reach out to our customer service team. We appreciate your understanding and patience in this matter and hope to serve you better in the future. Kind regards, Optics Trade Team

Dear Sir/Madam, We sincerely appreciate your feedback, and we want to extend our heartfelt apologies for any inconvenience caused by the longer delivery time you experienced. Regrettably, the product you ordered is currently on backorder with our supplier, which has resulted in the delay. We understand the importance of receiving your order in a timely manner, and we share your frustration regarding the extended delivery time. Please be assured that we are actively working to expedite the process and fulfill your order as soon as possible. We appreciate your patience and understanding during this time. If you have any further concerns or if there's anything specific you would like to address regarding your order, please feel free to reach out to our customer service team. They are dedicated to ensuring your satisfaction, and they will be more than happy to assist you. Once again, we apologize for any inconvenience caused, and we thank you for your understanding. Best regards, Optics Trade Team

Dear Sir/Madam, We would like to express our sincere appreciation for your feedback and also extend our heartfelt apologies for the inconvenience you have experienced. Regrettably, the product you ordered went out of stock, and we encountered a situation where we received two orders for the same product. This unexpected surge in demand led to a longer waiting time for your order, and for this, we deeply apologize. Your satisfaction is of utmost importance to us, and we understand that this extended waiting time may not be ideal for you. If you find the waiting time to be excessively long, we would be more than willing to offer you a full refund for your order. Your comfort and convenience as our valued customer are paramount to us. Once again, we apologize for any inconvenience this situation may have caused you. Your feedback is invaluable to us, and we are committed to addressing this matter to your satisfaction. If you would like to proceed with a refund or if you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you in any way we can. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future. Kind regards, Optics Trade team

Dear Sir/Madam, We hope this message finds you well. We appreciate your feedback and would like to extend our sincere apologies for any inconvenience you've encountered with your recent order. Upon review, we understand that the specific configuration of the scope you selected is currently out of stock. We want to emphasize that this information is also detailed in your order confirmation. We regret any confusion that may have arisen, and we understand the frustration this situation may have caused. It's important to note that there are various configurations available for the product you ordered, and unfortunately, the specific one you chose is temporarily unavailable. We apologize if this was not made clearer on our website. To address your concerns and provide assistance, please feel free to contact us if you have any further questions about your order. We are committed to resolving this matter promptly and ensuring your satisfaction. Once again, we apologize for any inconvenience and appreciate your understanding. Your feedback is invaluable, and we will use it to enhance our communication and service in the future. Thank you for choosing us, and we look forward to the opportunity to assist you further. Best regards, Optics Trade Team

Dear Sir/Madam, Thank you for taking the time to share your feedback with us. We want to extend our sincere apologies for any inconvenience caused by the unavailability of the product you ordered. Regrettably, the item was not in stock at the time of your order, and we understand the frustration this may have caused. We acknowledge that the automatic transaction from your account can create expectations for a prompt delivery, and for that, we apologize. If the waiting time is proving to be too long for you, we completely understand, and we would like to offer you a full refund for your order. Your satisfaction is of utmost importance to us, and we want to ensure that you have a positive experience with our service. Once again, we apologize for any inconvenience this situation has caused, and we appreciate your understanding. If you wish to proceed with a refund or if you have any further questions, please don't hesitate to contact our customer service team. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, Optics Trade Team