optics-trade.eu/en

Reviews:

Dear Sir, We hope this message finds you well, and we sincerely apologize for the inconveniences you've experienced with the delivery of your recent order. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter promptly. Upon receiving your notification that the parcel was heading to Australia instead of Austria, we promptly contacted our local post office for clarification. Regrettably, the information received indicated that the parcel was en route to Austria. Despite our efforts, it pains us to inform you that the parcel has been lost during the delivery process. In response to this unfortunate circumstance, we have initiated a refund for the amount corresponding to the lost product. We acknowledge that your order included two products, and the one successfully delivered was the reason why the shipping costs were initially not refunded. However, to ensure your satisfaction, we are now proceeding with a refund for the shipping costs. Furthermore, as a gesture of goodwill, we would like to send you the Meopta Eyepiece free of charge. We hope that this additional step will help alleviate any inconvenience caused by the delay and loss in the shipping process. Once again, we sincerely apologize for the challenges you've faced, and we appreciate your understanding. If there are any additional concerns or if you require further assistance, please do not hesitate to reach out to our customer service team. We appreciate your understanding and patience in this matter and hope to serve you better in the future. Kind regards, Optics Trade Team

Dear Sir/Madam, We sincerely appreciate your feedback, and we want to extend our heartfelt apologies for any inconvenience caused by the longer delivery time you experienced. Regrettably, the product you ordered is currently on backorder with our supplier, which has resulted in the delay. We understand the importance of receiving your order in a timely manner, and we share your frustration regarding the extended delivery time. Please be assured that we are actively working to expedite the process and fulfill your order as soon as possible. We appreciate your patience and understanding during this time. If you have any further concerns or if there's anything specific you would like to address regarding your order, please feel free to reach out to our customer service team. They are dedicated to ensuring your satisfaction, and they will be more than happy to assist you. Once again, we apologize for any inconvenience caused, and we thank you for your understanding. Best regards, Optics Trade Team