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optics-trade.eu/en
Reviews:

320 reviews in the last 12 months2,145 total reviews  

4.64
Excellent

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Valid

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Top positive review

Dec 15, 2023
 Verified review
All Ok, exept error on stock count and for that reason delivery time was longer than I originally expected. Asked about and got prompt answer. No worries, I got my stuff and product was good quality.

Top negative review

Aug 12, 2023
 Verified review
my order i order a scope it was avaliable for shipping in 1 to 3 days after over 3 weeks you haven t ship it yet the cost of the scope it is 179 euro plus shipping . after all this time i am waiting you told me that there is the same scope avaliable with a different reticle and i have to pay 199 for this .... i do not care about the 20 more euros but i think that because the delay it is your fault you should have send me the scope at the same price .... any way i will buy it from someone else .... i will cancel the order i have waiting enaugh
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Reviews for optics-trade.eu/en

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Feb 9, 2024
 Verified review
Jau pagājušās 3 nedēļas un par manu pasūtījumu nav nekādu ziņu.
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Answer by optics-trade.eu/en
Feb 11, 2024
Dear Sir/Madam, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you have experienced with your recent order. We understand your frustration regarding the product being out of stock, despite it being indicated on both the product page and your order. If this information was not clear or misleading in any way, we sincerely apologize for the confusion it may have caused. Please know that your satisfaction is our top priority, and we want to make things right for you. If the waiting time for the product is proving to be too long, we completely understand and are more than willing to issue a refund for your payment promptly. Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience in this matter. Your feedback is invaluable to us as we continuously strive to improve our processes and communication to better serve you and all our customers. If you have any further questions, concerns, or if you would like to proceed with a refund, please do not hesitate to contact us. Our dedicated customer service team is here to assist you every step of the way. Thank you for your understanding and for allowing us to address your concerns. Kind regards, Optics Trade Team
Nov 2, 2023
 Verified review
I haven't received my item yet
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Answer by optics-trade.eu/en
Nov 3, 2023
Dear Sir/Madam, Thank you for taking the time to share your concerns, and we deeply regret the inconvenience you've faced. We would like to clarify that your order was placed on October 11th, and we promptly dispatched it the following day. We appreciate your promptness in placing the order and we understand the importance of receiving it in a timely manner. Upon checking the status of your parcel and the tracking number, we have found that it is currently at your local post office at the UPS pick-up point. To ensure that you can conveniently collect your parcel, please be so kind as to respond to our email from the customer service team. They will be more than willing to assist you in coordinating the pick-up process. We would like to extend our apologies for any delays that may have occurred during the shipping process. While we strive to provide efficient service, occasionally, unforeseen circumstances beyond our control, such as those with the UPS, may lead to unforeseen delays. Please accept our apologies, as well as those from the UPS, for any inconvenience this may have caused. Thank you for bringing this matter to our attention. We are dedicated to resolving this issue and ensuring your satisfaction. If you have any further questions or need additional assistance, please do not hesitate to reach out to our customer service team. We appreciate your understanding and patience in this matter and hope to serve you better in the future. Kind regards, Optics Trade team
Jun 21, 2023
 Verified review
7 weeks delivery time not ok!
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Answer by optics-trade.eu/en
Jun 22, 2023
Dear Sir/Madam, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have experienced regarding your order. After investigating the matter, we discovered that the product you had ordered was unfortunately out of stock at the time of your purchase. We understand your frustration, and we want to assure you that the product's availability status is clearly mentioned on our website. Additionally, this information is reiterated on the order confirmation that was sent to you. However, we acknowledge that this may not have been as evident as it should have been, and we apologize for any confusion caused. We would like to emphasize that the shipping time for our products is dependent on the manufacturer, and we do our best to provide accurate estimates. However, unforeseen delays can occur due to various factors beyond our control. We genuinely value your satisfaction as our customer, and if the waiting time is too long for you, we would be more than happy to offer you a full refund for your order. Please contact our customer support team with your order details, and we will initiate the refund process promptly. Once again, we sincerely apologize for any inconvenience caused, and we appreciate your understanding. We remain committed to providing the best possible service to our customers, and we will take your feedback into consideration to improve our processes. Thank you for your patience and for bringing this matter to our attention. Best regards, Optics Trade
Feb 8, 2024
 Verified review
bad shop
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Answer by optics-trade.eu/en
Feb 9, 2024
Dear Customer, Thank you for taking the time to share your feedback with us. We value all comments, including those that highlight areas where we can improve. We are sorry to hear that you had a negative experience with our shop. Your satisfaction is our priority, and we take your feedback seriously. We would like to learn more about your experience so we can address any issues and make necessary improvements. Please feel free to reach out to us directly at info@optics-trade.eu to provide more details about your experience or to discuss any concerns you may have. Your feedback is important to us, and we are committed to ensuring that all our customers have a positive shopping experience with us. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future. Best regards, Optics Trade Team
Jan 5, 2024
 Verified review
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Answer by optics-trade.eu/en
Jan 7, 2024
Dear Sir/Madam, We hope this message finds you well. We've recently noticed your one-star review, and we sincerely apologize for any dissatisfaction you may have experienced with our product or service. We value your feedback tremendously, and we would appreciate more details about your experience so that we can better understand the issues you encountered and work towards resolving them. Your satisfaction is our priority, and we want to ensure that your concerns are addressed promptly. If you could provide additional information or reach out to our customer service team at info@optics-trade.eu, we would be grateful for the opportunity to investigate further and make things right. We understand that your time is valuable, and we genuinely appreciate your willingness to share your thoughts with us. Your feedback is crucial in helping us improve our products and services. Thank you for your understanding, and we look forward to the opportunity to assist you. Best regards, Optics Trade Team
Aug 5, 2023
 Verified review
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