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optics-trade.eu/en
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332 reviews in the last 12 months2,180 total reviews  

4.65
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Most relevant positive review

Dec 15, 2023
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All Ok, exept error on stock count and for that reason delivery time was longer than I originally expected. Asked about and got prompt answer. No worries, I got my stuff and product was good quality.

Most relevant negative review

Aug 12, 2023
 Verified review
my order i order a scope it was avaliable for shipping in 1 to 3 days after over 3 weeks you haven t ship it yet the cost of the scope it is 179 euro plus shipping . after all this time i am waiting you told me that there is the same scope avaliable with a different reticle and i have to pay 199 for this .... i do not care about the 20 more euros but i think that because the delay it is your fault you should have send me the scope at the same price .... any way i will buy it from someone else .... i will cancel the order i have waiting enaugh
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Reviews for optics-trade.eu/en

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Sep 2, 2023
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Aug 12, 2023
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my Order: 100031679

my order i order a scope it was avaliable for shipping in 1 to 3 days after over 3 weeks you haven t ship it yet the cost of the scope it is 179 euro plus shipping . after all this time i am waiting you told me that there is the same scope avaliable with a different reticle and i have to pay 199 for this .... i do not care about the 20 more euros but i think that because the delay it is your fault you should have send me the scope at the same price .... any way i will buy it from someone else .... i will cancel the order i have waiting enaugh
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Jan 25, 2024
 Verified review
Placed an order 18 days ago.. and then nothing. I had to chase and had to wait on average 3 days for each response. Painfully slow but apologetic each time, but actions speak louder than words. I am now in the process of receiving a refund. I would avoid this retailer if you are in the UK as they claim they have problems shipping to the UK. Please Note I have calculated the response timing by all of the communications with Optics Trade (prior to the order), which includes waiting over three days. Please note I said on average 3 days. It is also worth noting that 6 days transpired when I received no order status/update after the initial order which I haven't included on my calculations.
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Answer by optics-trade.eu/en
Jan 25, 2024
Dear Sir, Thank you for sharing your concerns with us, and we sincerely apologize for any inconvenience you've experienced. We regret any oversight in not informing you promptly about the delay in your order due to issues with the shipping company. Your time is valuable, and we understand how important it is to keep you informed about the status of your order. To make amends for any inconvenience caused, we invite you to contact us at our info mail (info@optics-trade.eu). We are eager to ensure your satisfaction and would like to offer you a token of appreciation as a gesture of goodwill. We understand the importance of timely responses and would like to clarify that, based on our records, before the order you contacted us on the 31st of December and the 2nd of January. We replied to you 4th of January and apologize for the delay, Please note, that our office is closed for the national days on the 1st and the 2nd of January. The second reply was in 1 hour. After the order, the first response was provided in 1 day, the second in a couple of hours, and the third on Monday, considering that you contacted us on Friday. However, we acknowledge that even a slight delay in our response can be impactful, and for that, we apologize. Once again, we apologize for any frustration this may have caused and appreciate your understanding. Your feedback is invaluable, and we look forward to the opportunity to make things right. If you have any further questions or concerns, please do not hesitate to reach out. We are here to assist you in any way we can. Thank you for considering us, and we hope to have the chance to serve you better in the future. Best regards, Optics Trade Team
Nov 18, 2023
 Verified review
Absolut unfähige Mitarbeiter! Paket ging nach Australien anstatt nach Österreich (Austria). Ich habe das Team von OpticsTrade darauf hingewiesen und es wurde mir versichert: Alles in Ordnung, das wird nur falsch angezeigt. Daraufhin haben sie auch nichts unternommen. Zu diesem Zeitpunkt wäre dies aber durchaus noch möglich gewesen! (Paket war noch immer in Slovenien) Jetzt 1,5 Monate später wurde ich darüber informiert, dass sie mir den Artikel nicht liefern können/werden. Rückerstattet wurde genau der Betrag des Produktes, also weder ein Teil der Versandkosten noch eine Entschädigung jeglicher art.
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Answer by optics-trade.eu/en
Nov 19, 2023
Dear Sir, We hope this message finds you well, and we sincerely apologize for the inconveniences you've experienced with the delivery of your recent order. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter promptly. Upon receiving your notification that the parcel was heading to Australia instead of Austria, we promptly contacted our local post office for clarification. Regrettably, the information received indicated that the parcel was en route to Austria. Despite our efforts, it pains us to inform you that the parcel has been lost during the delivery process. In response to this unfortunate circumstance, we have initiated a refund for the amount corresponding to the lost product. We acknowledge that your order included two products, and the one successfully delivered was the reason why the shipping costs were initially not refunded. However, to ensure your satisfaction, we are now proceeding with a refund for the shipping costs. Furthermore, as a gesture of goodwill, we would like to send you the Meopta Eyepiece free of charge. We hope that this additional step will help alleviate any inconvenience caused by the delay and loss in the shipping process. Once again, we sincerely apologize for the challenges you've faced, and we appreciate your understanding. If there are any additional concerns or if you require further assistance, please do not hesitate to reach out to our customer service team. We appreciate your understanding and patience in this matter and hope to serve you better in the future. Kind regards, Optics Trade Team