www.optics-trade.eu/en- Logo - reviews

www.optics-trade.eu/en
Reviews:

376 reviews in the last 12 months2,286 total reviews  

4.65
Excellent

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Most relevant positive review

Dec 15, 2023
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All Ok, exept error on stock count and for that reason delivery time was longer than I originally expected. Asked about and got prompt answer. No worries, I got my stuff and product was good quality.

Most relevant negative review

Jan 25, 2024
 Verified review
Placed an order 18 days ago.. and then nothing. I had to chase and had to wait on average 3 days for each response. Painfully slow but apologetic each time, but actions speak louder than words. I am now in the process of receiving a refund. I would avoid this retailer if you are in the UK as they claim they have problems shipping to the UK. Please Note I have calculated the response timing by all of the communications with Optics Trade (prior to the order), which includes waiting over three days. Please note I said on average 3 days. It is also worth noting that 6 days transpired when I received no order status/update after the initial order which I haven't included on my calculations.
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Reviews for www.optics-trade.eu/en

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Sep 24, 2024
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Sep 24, 2024
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ordinato un supporto per una Helcat Springhfield e in realtà al lato pratico non andava bene nessun rimborso nessuna risposta
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Answer by www.optics-trade.eu/en
7 days ago
Dear Customer, Thank you for your feedback regarding your recent order. We sincerely apologize for any inconvenience you have experienced with the Leupold DeltaPoint Pro Dovetail Mount for Springfield. We understand that the product did not meet your expectations, and we regret that we did not receive any emails from you indicating that the mount was unsuitable for your needs. Our goal is to ensure that all of our customers are satisfied with their purchases, and communication is key to achieving that. If the mount is not suitable for your application, we would like to offer you the option to return it for a full refund. Please follow our return process, and we will process your refund promptly upon receipt of the product. If you need assistance with the return process or have any questions, please feel free to reach out to us. We are here to help and want to ensure your concerns are addressed. Once again, we apologize for the oversight and any frustration it may have caused. Your satisfaction is important to us, and we appreciate your understanding as we work to resolve this matter. Thank you for your patience, and we look forward to assisting you further. Best regards, Kind regards, Optics Trade Team
Oct 10, 2024
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Sep 8, 2024
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Outstanding customer service!

Great store, with good prices and outstanding customer service! There was an issue with availability of the sight I ordered but the store advised me what to buy instead and even gave me a discount to a better one, to match the one that I ordered. This was not my first purchase here and definitely not the last. I am really, really satisfied with the performance of the store.
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Sep 6, 2024
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Bought a GRS stock in July as well as mount risers found the process extremely professional and diligent Communication is excellent and delivery was efficient with items packaged very carefully My experience with optics trade is all positive I would highly recommend them and will definitely be a return customer
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Sep 13, 2024
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Good Communication, Quick Reliable Delivery

Good communication from this company, beginning with a quickly answered query, and then through the purchasing process. They shipped the product using fast and reliable delivery company. I would have no hesitation purchasing from them again should the need arise, and would recommend them to anyone else.
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Sep 13, 2024
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Great communications with the company, very prompt replies to any emails, great after care service , I had to make a next day cancelation on an order and no problem what's so ever.
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Sep 20, 2024
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The best optics shop in Europe! Good quality items for sale and quick delivery!!!
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Sep 15, 2024
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Rapidité de prise en compte et d’envoi de la commande. Très satisfait.
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Sep 12, 2024
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Excellent service, great website and fast delivery
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Sep 5, 2024
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Precise and honest trading with quality goods
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Aug 30, 2024
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Thank you couple of purchases and all ok
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Aug 28, 2024
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Perfect item and quick delivery!!!
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Sep 9, 2024
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Schnelle Lieferung, alles bestens
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Sep 12, 2024
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I buyed and all is fine!
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Sep 22, 2024
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Parfait merci beaucoup
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Sep 10, 2024
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Perfekt
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Sep 20, 2024
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Sep 17, 2024
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Sep 13, 2024
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