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optics-trade.eu/en
Reviews:

332 reviews in the last 12 months2,180 total reviews  

4.65
Excellent

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Most relevant positive review

Dec 15, 2023
 Verified review
All Ok, exept error on stock count and for that reason delivery time was longer than I originally expected. Asked about and got prompt answer. No worries, I got my stuff and product was good quality.

Most relevant negative review

Aug 12, 2023
 Verified review
my order i order a scope it was avaliable for shipping in 1 to 3 days after over 3 weeks you haven t ship it yet the cost of the scope it is 179 euro plus shipping . after all this time i am waiting you told me that there is the same scope avaliable with a different reticle and i have to pay 199 for this .... i do not care about the 20 more euros but i think that because the delay it is your fault you should have send me the scope at the same price .... any way i will buy it from someone else .... i will cancel the order i have waiting enaugh
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Reviews for optics-trade.eu/en

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Apr 26, 2024
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Apr 26, 2024
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Apr 25, 2024
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Apr 25, 2024
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Apr 24, 2024
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Apr 23, 2024
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May 2, 2024
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I ordered one Holosun 507 Competition, all good but came without CR1632 battery. When I ordered, it said that battery is included but I received nothing.
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Answer by optics-trade.eu/en
May 10, 2024
Dear Sir/Madam Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you experienced with your recent order of the Holosun 507 Competition red dot sight. We understand your frustration upon receiving the product without the CR1632 battery, especially when it was indicated that the battery would be included. Unfortunately, Holosun has discontinued supplying lithium batteries with their red dots due to transport and customs regulations, despite the packaging indicating otherwise. We acknowledge the oversight in communicating this information effectively to our customers, and we sincerely apologize for any confusion or inconvenience it may have caused you. It is our goal to provide a seamless shopping experience for all our customers, and we regret falling short of meeting your expectations in this instance. To rectify the situation, we would like to offer you our sincerest apologies and provide you with the CR1632 battery you require, free of charge. Please kindly contact us at our info email address, and we will ensure that the battery is promptly sent to you. We appreciate your understanding and patience as we work to resolve this matter, and we value your feedback as it helps us improve our processes and services for the future. Once again, we apologize for any inconvenience this may have caused, and we thank you for your understanding. Kind regards, Optics Trade Team
Apr 24, 2024
 Verified review
Wrong product sent. Replacement or how to proceed is taking ages.
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Answer by optics-trade.eu/en
Apr 25, 2024
Dear Sir! We hope this email finds you well. We are writing to address the concerns you raised in your recent review regarding the wrong product sent and the delay in resolving the issue. First and foremost, we want to extend our sincere apologies for any inconvenience you've experienced due to receiving the wrong product. Unfortunately, the product you received was incorrectly packed by the manufacturer, and we sincerely regret any frustration or inconvenience this has caused you. Please know that this is not the experience we aim to provide, and we are truly sorry for any inconvenience it may have caused. Regarding the delay in resolving the issue, we want to clarify that we do not open the products' boxes before shipping them out. However, please rest assured that we are actively working to resolve this matter and ensure that you receive the correct product as soon as possible. To express our sincere apologies for the inconvenience you've faced, we would like to offer you a gesture of appreciation. Please kindly contact us at our info mail, and we will do our best to make things right for you. We deeply value your feedback, and we are committed to improving our service to prevent such occurrences in the future. Your satisfaction is our top priority, and we appreciate your patience and understanding as we work to resolve this matter. Once again, we apologize for any inconvenience this situation has caused you, and we thank you for bringing it to our attention. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can. Thank you for your understanding. Kind regards, Optics Trade Team.
May 12, 2024
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May 1, 2024
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Apr 24, 2024
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Answer by optics-trade.eu/en
Apr 25, 2024
Dear Valued Customer, Thank you for taking the time to leave feedback on your recent experience with us. We value all feedback, whether positive or negative, as it helps us improve our service. We noticed that you left a one-star rating without any explanation. We would greatly appreciate it if you could provide us with more details about your experience so that we can better understand and address any issues you may have encountered. Our goal is to ensure that all our customers are completely satisfied with their experience, and we would like to do everything we can to make things right for you. Please feel free to reach out to us directly with any concerns or feedback you may have. We are here to assist you in any way we can. Thank you for your feedback and for giving us the opportunity to serve you better. Kind regards, Optics Trade Team
Apr 3, 2024
 Verified review
Sunt foarte mulțumit de seriozitatea și experiența celor de la Optica Trade. Am primit acasă ceea ce am comandat într-un timp mai scurt decât timpul estimat inițial! Mi-ați câștigat toată admirația pentru profesionalismul dumneavoastră,Optics Trade! Mulțumesc!
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Apr 15, 2024
 Verified review
The battery was out of stock EVERYWHERE so I contacted various places online. Optics Trade was the first company to get back to me that this battery was in stock again. I'm happy with the delivery and in good shape.
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Apr 15, 2024
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Sehr gute Verkäufer

Die Ware war auf dem Lager, also immer geht um sehr gutes Einkauf, ich bin sehr zu frieden mit diesem Verkäufer. Ich kann nur empfehlen.
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Mar 31, 2024
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Best service

Great service . You get exactly what you order A pleasure to do business with . Every email was answered on the spot
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Apr 13, 2024
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I have made several purchases from optics trade, great customer service and excellent product knowledge!
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Mar 28, 2024
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Very profesional , they comply with everything they say, very polite and respond quicly.
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Apr 15, 2024
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Happy Custommer

I appreciate the attention given to the client and the efficiency of all the process.
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HL
Heiko L.
Bottrop
Apr 8, 2024
 Verified review
I am happy that i ordered my red dot with Optics Trade. All went well.
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Apr 19, 2024
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Top Supplier

Always good prices. Processing and delivery always efficient.
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