optics-trade.eu/en

Reviews:

Dear Sir/Madam, Thank you for taking the time to share your feedback with us. We want to extend our sincere apologies for any inconvenience caused by the unavailability of the product you ordered. Regrettably, the item was not in stock at the time of your order, and we understand the frustration this may have caused. We acknowledge that the automatic transaction from your account can create expectations for a prompt delivery, and for that, we apologize. If the waiting time is proving to be too long for you, we completely understand, and we would like to offer you a full refund for your order. Your satisfaction is of utmost importance to us, and we want to ensure that you have a positive experience with our service. Once again, we apologize for any inconvenience this situation has caused, and we appreciate your understanding. If you wish to proceed with a refund or if you have any further questions, please don't hesitate to contact our customer service team. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, Optics Trade Team

Dear Sir/Madam, Thank you for taking the time to share your concerns, and we deeply regret the inconvenience you've faced. We would like to clarify that your order was placed on October 11th, and we promptly dispatched it the following day. We appreciate your promptness in placing the order and we understand the importance of receiving it in a timely manner. Upon checking the status of your parcel and the tracking number, we have found that it is currently at your local post office at the UPS pick-up point. To ensure that you can conveniently collect your parcel, please be so kind as to respond to our email from the customer service team. They will be more than willing to assist you in coordinating the pick-up process. We would like to extend our apologies for any delays that may have occurred during the shipping process. While we strive to provide efficient service, occasionally, unforeseen circumstances beyond our control, such as those with the UPS, may lead to unforeseen delays. Please accept our apologies, as well as those from the UPS, for any inconvenience this may have caused. Thank you for bringing this matter to our attention. We are dedicated to resolving this issue and ensuring your satisfaction. If you have any further questions or need additional assistance, please do not hesitate to reach out to our customer service team. We appreciate your understanding and patience in this matter and hope to serve you better in the future. Kind regards, Optics Trade team

Dear Sir/Madam, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have experienced regarding your order. After investigating the matter, we discovered that the product you had ordered was unfortunately out of stock at the time of your purchase. We understand your frustration, and we want to assure you that the product's availability status is clearly mentioned on our website. Additionally, this information is reiterated on the order confirmation that was sent to you. However, we acknowledge that this may not have been as evident as it should have been, and we apologize for any confusion caused. We would like to emphasize that the shipping time for our products is dependent on the manufacturer, and we do our best to provide accurate estimates. However, unforeseen delays can occur due to various factors beyond our control. We genuinely value your satisfaction as our customer, and if the waiting time is too long for you, we would be more than happy to offer you a full refund for your order. Please contact our customer support team with your order details, and we will initiate the refund process promptly. Once again, we sincerely apologize for any inconvenience caused, and we appreciate your understanding. We remain committed to providing the best possible service to our customers, and we will take your feedback into consideration to improve our processes. Thank you for your patience and for bringing this matter to our attention. Best regards, Optics Trade