optics-trade.eu/en

Reviews:

Dear Sir/Madam, Thank you for taking the time to share your concerns, and we deeply regret the inconvenience you've faced. We would like to clarify that your order was placed on October 11th, and we promptly dispatched it the following day. We appreciate your promptness in placing the order and we understand the importance of receiving it in a timely manner. Upon checking the status of your parcel and the tracking number, we have found that it is currently at your local post office at the UPS pick-up point. To ensure that you can conveniently collect your parcel, please be so kind as to respond to our email from the customer service team. They will be more than willing to assist you in coordinating the pick-up process. We would like to extend our apologies for any delays that may have occurred during the shipping process. While we strive to provide efficient service, occasionally, unforeseen circumstances beyond our control, such as those with the UPS, may lead to unforeseen delays. Please accept our apologies, as well as those from the UPS, for any inconvenience this may have caused. Thank you for bringing this matter to our attention. We are dedicated to resolving this issue and ensuring your satisfaction. If you have any further questions or need additional assistance, please do not hesitate to reach out to our customer service team. We appreciate your understanding and patience in this matter and hope to serve you better in the future. Kind regards, Optics Trade team

Dear Sir/Madam, We would like to express our sincere appreciation for your feedback and also extend our heartfelt apologies for the inconvenience you have experienced. Regrettably, the product you ordered went out of stock, and we encountered a situation where we received two orders for the same product. This unexpected surge in demand led to a longer waiting time for your order, and for this, we deeply apologize. Your satisfaction is of utmost importance to us, and we understand that this extended waiting time may not be ideal for you. If you find the waiting time to be excessively long, we would be more than willing to offer you a full refund for your order. Your comfort and convenience as our valued customer are paramount to us. Once again, we apologize for any inconvenience this situation may have caused you. Your feedback is invaluable to us, and we are committed to addressing this matter to your satisfaction. If you would like to proceed with a refund or if you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you in any way we can. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future. Kind regards, Optics Trade team