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Top positive review
Dec 15, 2023
Verified review
All Ok, exept error on stock count and for that reason delivery time was longer than I originally expected. Asked about and got prompt answer. No worries, I got my stuff and product was good quality.
my order
i order a scope it was avaliable for shipping in 1 to 3 days after over 3 weeks you haven t ship it yet the cost of the scope it is 179 euro plus shipping . after all this time i am waiting you told me that there is the same scope avaliable with a different reticle and i have to pay 199 for this .... i do not care about the 20 more euros but i think that because the delay it is your fault you should have send me the scope at the same price .... any way i will buy it from someone else .... i will cancel the order i have waiting enaugh
Waiting time for items to be shipped is ridiculously slow. Weeks have passed since I ordered and paid for items, which to date have not been shipped. At this point I would have been better off buying from Amazon. Wouldn’t recommend.
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Answer by optics-trade.eu/en
Apr 15, 2024
Dear Sir/Madam,
Thank you for sharing your feedback with us, and we apologize for the delay in shipping your order.
We understand your frustration, and we want to address your concerns directly. We apologize for any inconvenience caused by the waiting time for your order. Unfortunately, the products you ordered are currently not in stock, and we rely on the manufacturer to send us the items. This has contributed to the delay in shipping your order.
Your satisfaction is of utmost importance to us, and we want to make things right. As a token of appreciation for your understanding, we would like to offer you a special gesture. Please reach out to us directly, and we will be happy to discuss how we can make this right for you.
However, if the waiting time is too long for you, we completely understand. Please don't hesitate to contact us, and we will process a full refund for your order. Your satisfaction is our top priority, and we want to ensure that you have a positive experience with us.
Once again, we apologize for any inconvenience this delay has caused, and we appreciate your understanding. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you in any way we can.
Thank you for your patience and cooperation.
Kind regards,
Optics Trade Team
11 days ago
Verified review
I ordered one Holosun 507 Competition, all good but came without CR1632 battery. When I ordered, it said that battery is included but I received nothing.
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Answer by optics-trade.eu/en
3 days ago
Dear Sir/Madam
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you experienced with your recent order of the Holosun 507 Competition red dot sight.
We understand your frustration upon receiving the product without the CR1632 battery, especially when it was indicated that the battery would be included. Unfortunately, Holosun has discontinued supplying lithium batteries with their red dots due to transport and customs regulations, despite the packaging indicating otherwise.
We acknowledge the oversight in communicating this information effectively to our customers, and we sincerely apologize for any confusion or inconvenience it may have caused you. It is our goal to provide a seamless shopping experience for all our customers, and we regret falling short of meeting your expectations in this instance.
To rectify the situation, we would like to offer you our sincerest apologies and provide you with the CR1632 battery you require, free of charge. Please kindly contact us at our info email address, and we will ensure that the battery is promptly sent to you.
We appreciate your understanding and patience as we work to resolve this matter, and we value your feedback as it helps us improve our processes and services for the future.
Once again, we apologize for any inconvenience this may have caused, and we thank you for your understanding.
Kind regards,
Optics Trade Team
13 days ago
Verified review
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Mar 13, 2024
Verified review
I did order a monocular from opticstrade but had a problem with the item. I asked for a return, they helped me from the first moment and arranged a free pickup refunding all my expenses. Top quality, very suggested. Thank you! I will continue to rely on you in the future!
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Apr 3, 2024
Verified review
Sunt foarte mulțumit de seriozitatea și experiența celor de la Optica Trade. Am primit acasă ceea ce am comandat într-un timp mai scurt decât timpul estimat inițial! Mi-ați câștigat toată admirația pentru profesionalismul dumneavoastră,Optics Trade! Mulțumesc!
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Mar 31, 2024
Verified review
Best service
Great service . You get exactly what you order
A pleasure to do business with . Every email was answered on the spot
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Mar 19, 2024
Verified review
Comunicarea cu echipa și experiența de cumpărături este la nivel înalt!
Foarte mulțumit de nivelul de comunicare cu echipa. Voi mai face cumpărături și cu altă ocazie de la ei.
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Mar 28, 2024
Verified review
Very profesional , they comply with everything they say, very polite and respond quicly.
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