aquarius-prolife.com/en- Logo - reviews

aquarius-prolife.com/en
Reviews:

150 reviews in the last 12 months586 total reviews  

4.89
Excellent
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Dec 11, 2023
 Verified review
Aquarius Pro Life provide a product that in my mind is an indispensable tool for ones health and well being. In my humble opinion, Chlorine Dioxide is a must have in a medicine box due to the innumerable benefits. The service is also to be applauded. I once had an issue with an order (not their fault but the couriers) and they truly treated my issue as priority and ensured that my issue was concluded to my utmost satisfaction. Customer service of the highest order! Aquarius Pro Life offer other products that are of great health benefit e.g. DMSO and GAIAgold. The most important takeaway of their products is they are of the highest quality and this is what keeps me coming back to them. I cannot recommend them enough. To your health!

Top negative review

Jul 2, 2023
 Verified review
The dispensers are terrible. Poor design. Already unable to use the top / closing part of the bottle. It is money wasted. 2) The telephone number on the label was written in tiny letters as well as it presented with a faded ink. No one can read it. No one called. The shipment nearly was returned to Germany! A company which has been in business for 10+ years? Sad! Both! No chance to order it again in this condition.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for aquarius-prolife.com/en

Filter
 Sort by  
Relevance
(1)
(2)
Reset
Jul 2, 2023
 Verified review
The dispensers are terrible. Poor design. Already unable to use the top / closing part of the bottle. It is money wasted. 2) The telephone number on the label was written in tiny letters as well as it presented with a faded ink. No one can read it. No one called. The shipment nearly was returned to Germany! A company which has been in business for 10+ years? Sad! Both! No chance to order it again in this condition.
Report review
Answer by aquarius-prolife.com/en
Jul 3, 2023
Hello Christian, we are sorry to hear that you are unhappy with your order and the shipping especially. 1. Problems in the shipping occur any other day to every company big or small, old or new, because we have nothing in our hands after we handed it over to DHL etc. and we can print the number in huge letters 5x on the label, they wont call you often because they just dont do it. We have no way to force them to call a customer even though we use the International PREMIUM parcel version and not the standard one at DHL since 1 year+ now. That is extremely unfortunate especially for customers like you who ordered from the other side of the world, we totally understand your frustration here. Sadly we can only urge every customer to check their DHL tracking links daily to avoid missing vital tracking infos which could result in an auto return to us (after 1-2 weeks). 2. Regarding our dispensers, well we do not design them ourselves we just buy them in bulk from a big supplier in the EU, but we are always happy if customers who have problems, sent us pictures so we can adapt, source other materials or even just refund money (e.g. for a damaged product) and at least show a 5 star service to them. So please feel free to shoot us an email with your described problems and we will further check it and try to fix it as best as possible. SORRY for your inconveniences! THANKS for your trust & understanding & kind regards from your AQUARIUS pro life Team :-)
GN
Gerard N.
Rotterdam
Jul 2, 2023
 Verified review
The products are good. The despatch service to Kenya was difficult not to say absent.
Report review
Mar 15, 2023
 Verified review
Report review