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airfrance.us
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4,591 reviews in the last 12 months6,377 total reviews  

4.29
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Top positive review

Mar 16, 2024
 Verified review
I experienced some trouble choosing seats on the leg of my trip operated by another carrier (Delta). First it let me choose seats from the seatmap. But then I got error messages, and the portal wouldn't let me go any further. When the error cleared it did not have the chosen seats I had tried to pick for that leg. So I reached out to AF customer service, who were very nice and prompt and helpful. They confirmed this was because it was operated by another carrier and I should reach out to CS of that carrier, which I thought made sense and I was happy to do. I engaged w Delta's CS, who were just as nice and prompt and helpful as AF's. The rep offered to stay on with me while I finished the booking, at which point I could pass her the ticket #s and flight details and she would help me choose the seats. After all that, when the booking confirmation came up on the screen it did have the original seat #s I had tried to select in the first place and the Delta rep confirmed those seat selections did go through to Delta. It just took a long time and was confusing. I think it's fine either way, to be able to choose the seats or not be able to and give the details to a rep at the other carrier, but it caused a lot of confusion for me and used a lot of time getting the erroneous error message and after all that it took the seat selection anyways.

Top negative review

Sep 24, 2023
 Verified review
Living in the USA, I am not a regular Air France/KLM customer, so I cannot comment on the website or the airlines from the perspective of a cash customer. However, as a hobby, I arrange travel and manage frequent flier accounts for 25+ friends and family. Consequently, I have far more knowledge of frequent flier programs than most people. As far as FlyingBlue is concerned, it is difficult to find something nice to say. 1) I do appreciate that transfers from Chase to FlyingBlue are instantaneous. (That is, when they are working at all.) It is frustrating that some other airlines still take a couple days to process an online transfer, and award seats may disappear before the points are available. 2) When attempting to transfer points to FlyingBlue from Chase, I got an error message, something along the lines of "This transaction requires special handling, please call...." I tried on my wife's account, and got the same message. So, I set up yet another account in my daughter's name, and the transaction went through without a problem. I googled the error message, and apparently this has been a regular occurrence with FlyingBlue for at least a few years. Some folks report that it was due to slightly different name spellings between their Chase and FB accounts, but that is not the case for me, and we have transferred points before. I do not know if the glitch is with Chase or FlyingBlue, but since you have chosen to be partners, you should correct this longstanding bug. 3) Why is it necessary to select a specific airline to perform an award search? I have just one FlyingBlue account, and, as far as I can tell, the search results are the same whether I choose the KLM link or the Air France link. (I have not tried a search on Transavia.) 4) When performing an award search, a 6-day calendar of results will appear, but the miles indicated on the calendar do not reflect the actual miles required. You must click on each day individually to see the actual results. 5) The mileage requirements for award tickets are completely out of whack. You might find one itinerary from Europe to North America in economy for 15,000 miles, which is a great price, even with the fees considered. However, the other itineraries, which are nearly identical, will be priced at 275,000 miles. WTF? I find it hard to believe that anybody would look at the results page and choose the 275,000 option, when the 15,000 option is readily available. It seems clear that you do not want to offer award tickets on certain flights. If that is the case, then you should simply not show those flights, which will clear up the clutter on the results screen. 6) Award pricing for premium cabins is simply absurd, often 600-700K for a one-way ticket in business class. Who would blow that amount of points on a single one-way ticket? As with most people, the bulk of my points are from credit cards, and I can transfer those points to multiple airlines. Why would I transfer 700K Chase points to FlyingBlue to get a single one-way ticket in business class? The same points could get me 8 tickets on United, Air Canada, Singapore, Iberia, British, Turkish, etc.? Better still, some of these airlines only assess fees of $6, compared to FU fees of $250+ on FlyingBlue. When planning award travel, I continue to consider all options, but FlyingBlue rarely comes out on top.
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Reviews for airfrance.us

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11 days ago
 Verified review
Air france is to know the kindness of the french people in one airline. keep pushing umtill be the first airlines in the world
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2 days ago
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The seats were a bit outdated and worn out. I would upgrade seats. Besides that everything else was fantastic.
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7 days ago
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Impecable experience, I travelled with my service dog and staff and crew were all very nice and very attentive
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Apr 23, 2024
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Easy to transfer miles/points to the Flying Blue program and then book reward flights. Site is easy to use.
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4 days ago
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When a vegetarian main course is pre-ordered it is strange that the appetizers are not also vegetarian.
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Apr 27, 2024
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The customer service, food and treatment when on board. Comfortable seats, cleanliness and great staff.
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3 days ago
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Aside from a few personal errors from me, the reservation process on Air France website was seamless.
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10 days ago
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I was able to speak with a competent person to reserve space in the hold for my dog. Done in minutes!
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9 days ago
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I love that you have the option to include seat choice and one checked bag in the flight price.
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May 1, 2024
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Decent trip to Mumbai from Dallas . Food and service was great and on time . Loved the coffee .
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4 days ago
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Fast loading. Clean interface. Works way better than Deltas website and I regularly fly Delta.
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Apr 25, 2024
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Easy website to use

Finding and buying the best ticket option for our trip was very easy on the AirFrance website.
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8 days ago
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Knowledgeable and great customer service.

Was able to answer my question and direct me to who I needed to talk to for my other flight.
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8 days ago
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Easy to navigate website Little effort to modify reservation Excellent previous experience
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10 days ago
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Overall I feel the staff and service are right on. Nice job and continue what you do best.
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May 5, 2024
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Easy to use to use website and use flying blue points. Improve pricing (better deals...)
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Apr 26, 2024
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Despite of the Tickets prices. Flight options are always available in any given time ⏲️ j
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Apr 25, 2024
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Good site

Everything seemed pretty easy to understand with options and fairly well laid out website
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May 2, 2024
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Your plane from Paris to Berlin was filthy dirty and very old , however staff was great
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6 days ago
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booking a flight was SO easy

Booking a flight was very easy, there were no hidden costs and the process was smooth.
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