airfrance.us

Reviews:

My wife and I like Air France very much, but our experience buying two RT tickets from Tampa to Paris was very disheartening. We found AF's practices were very deceptive and misleading. Here is an incomplete list of disceptions. 1. When booking an outbound leg, the web page says this is round trip, but it is not. 2. When you shop for the best price for a RT ticket AF is extremely deceptive. The outbound leg is almost universally much less than the best return leg. 3. I was shopping, and I got an offer to lock in a price for $ X for a give length of time. This is a very deceptive and short sighted practice as it gives AF the image of being a carnival hawker. Very distasteful and annoying. 4. I found that prices were changing, mostly increeasing, during the same session. It's impossible this could be a function of market forces. So, I suspected that I am being manipulated by an AI program. 5. If AF wants to regain my respect and the respect of others it will change its practices. My wife believes that AF is acting just like other major carriers. If she is correct, AF should be ashamed. 6. One thing is sure, the next time when we go on AF to buy a ticket, if I detect the same manipulative practices, I will expand our search to other carriers and see if any is not following such practices and it would be our new, favorite carrier.

1. I love the ease of being able to purchase travel tickets online. 2. I had expected AirFrance to do better when I called your local (in Nigeria) held desk multiple time to change my return ticket from Abuja (Nigeria) back to San Francisco (US) but ended up showing up at the airport only to miss that flight because I missed the email link to confirm my itinerary. I had no choice but to purchase over $1,500 one-way ticket from another carrier (Lufthansa) that night to make my trip home in San Francisco. Even though I filed for and received a refund of over $700 from AirFrance which was less than 50% of the cost of my impromptu Lufthansa ticket, this could have been avoided if AirFrance help desk in Nigeria had been more responsive/could have returned my phone calls over a period of ten days in February this year. Not a happy return AirFrance customer since then; I must tell you.

Here my opinion goes to the website. Effective, gives details including airplane of flight. Something I have not checked recently is not really about the website but the prices, I get that from friends also: sometimes people want to travel, visit some places stop a few days and continue from elsewhere and they are discouraged with the price. Normal that more expensive than round trip but they find on competition better deals although they would have otherwise selected AirFrance even if a bit more expensive.

Last weel we bought a RT Air France ticket from TPA to CDG and return. It was a miserable experience which I reported. Yesterday, we bought an Air France ticket for CDG to TLS and return. Another miserable experience. Here are most of my complaints. AF is practicing several forms of trickery in its pricing. Great variations in pricing the same flight wtih 3 kinds of economy tickets from the worst, if you have to cancel you louse everyrthing, to the ability to reroute but not get a refund. For 2 of the 3 you can't check baggage and no where is it stated what checking a bag costs. Then after selecting a fare, you have to pay to select a seat. Why? This is insulting. Meanwhile, web pages appear saying you have 5 minutes to make your purhcase or, it is implied, the price will go up. Why? What justification. Or you can pay another fee to holld your preferred ticket for 24 hours. Every aspect of a flgith that can have options has a price tag. Disgusting. I would expect this kind of nonsense from a low cost carrier but not Air France. AF used to be our favorite carrier but those days are gone. We will be shopping more widely in the air travel bizar that AF is making worse.

Easy to select flight date and price once you get the correct departure city. Website defaults to New York Also if you want to go back and change date you have to start all over again and loose what you selected. I started this process a couple of days ago and when I went back the price changed for same date and flight. Also missing page for passport number and global entry number. No info about new entry requirements to France.

I had a very pleasant experience flying with Air France. The staff were professional, kind, and helpful throughout the trip. The boarding process was organized, the seats were comfortable, and the flight felt smooth and relaxing. I also appreciated the cleanliness of the aircraft and the quality of the food and entertainment options. One thing that could be improved is the waiting time during boarding and baggage claim, which felt a bit slow. Overall, I enjoyed the experience and would gladly fly with Air France again.

The website is quite user-friendly, allowing users to book flights, check their status, and even verify the validity of their passports. However, it’s challenging to upload documents and the website frequently crashes, which is a significant improvement that should be addressed.

When making my booking the site failed to load a page when I was trying to log to fill my personal information. I thought my reservation was lost, and had restart it. I Fitbit steely when in restarted I was offered flights $150 more expensive than they were a few minutes below. So I got overcharged because of a failure of Air France's web site. This is unacceptable

I needed help customer service to book a ticket for my grandson, a minor. I wasn’t able to complete the transaction on the website. The representative assisted me with the booking and answered all of my questions.

It was very easy to make the reservation and I end up chosing Air France because I was able to chose my seats while I did the reservation, and that is very important to me, so thank you very much

Ability to use the Air France website to easily view destinations, flight schedules, and make flight bookings.

Easy maneuver in booking flight..so Happy to b able to choose seat for free after applying for Blue membership. Just wish membership is applied to other European airlines

Wonderful experience with online agent and easy and simple online flight booking. Will be our first go to airline for future travel

Everyone is so PROFESSIONAL from accommodation and pleasant on my every flights with Air France!

Travel with Air France is always smooth. Staff is kind, helpful and professional.

Cabin crews in Business Class are very courteous and professional. Always making sure a traveler is fine and asking if the person has any concerns or needs any help to call on them.

Website was easy to navigate and even though it took approximately five separate days to finalize our trip, all of the selections were still valid. Good job creating this website.

The 2 step authentication is a real problem. You only have 60 seconds to wait for the code and enter it. This is ridiculous. Sometimes you receive he code after 60 seconds, sometimes it is in spam and by the time you find it it is too late. Please change the time to enter the code to at least several minutes.

We had a great flight, great service and a easy check in. Great customer service

The website was easy to use to pick my travel dates.