airfrance.us- Logo - reviews

airfrance.us
Reviews:

4,339 reviews in the last 12 months5,855 total reviews  

4.28
Good
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Mar 16, 2024
 Verified review
I experienced some trouble choosing seats on the leg of my trip operated by another carrier (Delta). First it let me choose seats from the seatmap. But then I got error messages, and the portal wouldn't let me go any further. When the error cleared it did not have the chosen seats I had tried to pick for that leg. So I reached out to AF customer service, who were very nice and prompt and helpful. They confirmed this was because it was operated by another carrier and I should reach out to CS of that carrier, which I thought made sense and I was happy to do. I engaged w Delta's CS, who were just as nice and prompt and helpful as AF's. The rep offered to stay on with me while I finished the booking, at which point I could pass her the ticket #s and flight details and she would help me choose the seats. After all that, when the booking confirmation came up on the screen it did have the original seat #s I had tried to select in the first place and the Delta rep confirmed those seat selections did go through to Delta. It just took a long time and was confusing. I think it's fine either way, to be able to choose the seats or not be able to and give the details to a rep at the other carrier, but it caused a lot of confusion for me and used a lot of time getting the erroneous error message and after all that it took the seat selection anyways.

Top negative review

Sep 24, 2023
 Verified review
Living in the USA, I am not a regular Air France/KLM customer, so I cannot comment on the website or the airlines from the perspective of a cash customer. However, as a hobby, I arrange travel and manage frequent flier accounts for 25+ friends and family. Consequently, I have far more knowledge of frequent flier programs than most people. As far as FlyingBlue is concerned, it is difficult to find something nice to say. 1) I do appreciate that transfers from Chase to FlyingBlue are instantaneous. (That is, when they are working at all.) It is frustrating that some other airlines still take a couple days to process an online transfer, and award seats may disappear before the points are available. 2) When attempting to transfer points to FlyingBlue from Chase, I got an error message, something along the lines of "This transaction requires special handling, please call...." I tried on my wife's account, and got the same message. So, I set up yet another account in my daughter's name, and the transaction went through without a problem. I googled the error message, and apparently this has been a regular occurrence with FlyingBlue for at least a few years. Some folks report that it was due to slightly different name spellings between their Chase and FB accounts, but that is not the case for me, and we have transferred points before. I do not know if the glitch is with Chase or FlyingBlue, but since you have chosen to be partners, you should correct this longstanding bug. 3) Why is it necessary to select a specific airline to perform an award search? I have just one FlyingBlue account, and, as far as I can tell, the search results are the same whether I choose the KLM link or the Air France link. (I have not tried a search on Transavia.) 4) When performing an award search, a 6-day calendar of results will appear, but the miles indicated on the calendar do not reflect the actual miles required. You must click on each day individually to see the actual results. 5) The mileage requirements for award tickets are completely out of whack. You might find one itinerary from Europe to North America in economy for 15,000 miles, which is a great price, even with the fees considered. However, the other itineraries, which are nearly identical, will be priced at 275,000 miles. WTF? I find it hard to believe that anybody would look at the results page and choose the 275,000 option, when the 15,000 option is readily available. It seems clear that you do not want to offer award tickets on certain flights. If that is the case, then you should simply not show those flights, which will clear up the clutter on the results screen. 6) Award pricing for premium cabins is simply absurd, often 600-700K for a one-way ticket in business class. Who would blow that amount of points on a single one-way ticket? As with most people, the bulk of my points are from credit cards, and I can transfer those points to multiple airlines. Why would I transfer 700K Chase points to FlyingBlue to get a single one-way ticket in business class? The same points could get me 8 tickets on United, Air Canada, Singapore, Iberia, British, Turkish, etc.? Better still, some of these airlines only assess fees of $6, compared to FU fees of $250+ on FlyingBlue. When planning award travel, I continue to consider all options, but FlyingBlue rarely comes out on top.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for airfrance.us

 Sort by  
Relevance
Apr 3, 2024
 Verified review
I booked a business class round-trip from Chicago-Paris for the French Open to (hopefully) see Rafa play. When I changed the return to stay three extra days, there were no business class seats, so I booked a seat in Premium Economy. Air France did not automatically refund the price difference to my credit card, so I called them. I was told that requesting a refund now would cancel the entire booking, and that I needed to wait until I completed the return trip. The rep couldn't even tell me how much the refund would be, even though I purchased the ticket in dollars. Either Air France has a poorly-designed computer system, or they want to keep the refund I am due in the hope that I forget. That's incredibly disappointing. I booked Air France because I expected they would provide a better experience than flying on United. Now I feel foolish for making that decision.
Report review
Mar 31, 2024
 Verified review

A lot of improverments needed

A lot of improvements needed. Multiple errors while making a booking with miles especially, itineraries with partner airlines not showing as available, dates and amounts showing incorrectly, for example the date will show 45,000 miles, but when you click on it, the lowest amount is 67,000. if you click on a date, a different date will appear on the next page, names of your preferred travelers don't populate, so you have to enter the names of your family every time you purchase tickets, including DOB, passport, address, email, etc... And a lot of times the web site freezes and you have to start all over, or call an agent. Every time I open the web site, it's asking to choose my country and language. It's all relative: AirFrance is better than LOT or Turkish web sites, but far behind the modern web sites of American/Delta/United.
Report review
Apr 5, 2024
 Verified review
On the website, I couldn't find out seat availability right away but had to wait until many other things were completed in order to find out. And when I would find out that a seat wasn't available, I had to start all over. Very very very time-consuming. I almost gave up! Most other airline websites I go to have the seat availability on the window one chooses--see American Airlines site, for example. It saves a lot of time and isn't frustrating! Please make that little change for future viewings.
Report review
Mar 25, 2024
 Verified review
Everything was great, beside of the change of equipment which made my chosen seat not available (even after paying a supplement for that chosen seat, then had to pay more money for a seat which was quite uncomfortable) . Otherwise the Air France Team was great, on the ground and even greater onboard the plane ! That is the major reason why I fly Air France, because of the great service onboard by very professional Crew members !
Report review
Apr 3, 2024
 Verified review

Search Functionality could be improved.

Sometimes the website cuts out unexpectedly when in the final step of making a purchase, and the calendar search functionality for award tickets is almost always inaccurate, rendering the top-level view useless. For example, on a given date, it may say that the lowest price is 40,000 miles, but when you click through, you'll see that prices exist for 20,000 or Promo Rewards of 15,000 or less are present.
Report review
12 days ago
 Verified review

Easy booking, love Flying Blue family feature

Booking was easy, partner seat selection was simple when traveling with younger children, and I LOVE being able to use the FlyingBlue family feature. One thing that could have been improved is providing the partner airline confirmation/record locator on the confirmation e-mail, but the partner airline was easily able to locate my reservation using the AirFrance code.
Report review
7 days ago
 Verified review
The user experience booking a ticket is quite intuitive. For some reason, when comparing prices of flights over the neighboring days, the prices don't always show up in the day boxes, which forces you to look at each day individually. I am using Safari and I haven't been able to understand when these prices show up or don't. Apart from that, very intuitive journey
Report review
Apr 9, 2024
 Verified review
I like and appreciate everything about AF...its website, excellent value for use of award miles ( less than half compared to British Airways...I wish I could transfer BA miles to AF ), no cost seat selection when reservation is first made...with BA you have to pay ), wonderful service...on and off the plane, BA surprisingly has better food .
Report review
Apr 5, 2024
 Verified review
I don't understand how i can book a ticket then have a technical glitch take my money and points and not issue the ticket but issue a reservation number. If I hadn't followed up on my own I would have assumed I had a ticket when in fact I did not. Fortunately, the problem has been resolved but it took five days and three departments
Report review
12 days ago
 Verified review

Passable experience.

Seat selection and Lunch and diner option selection is painful, the system threw 15+errors at me when trying to select seats and diner options. Altogether, It took longer for me to purchase 3 planes tickets than it took my coworker to purchase a Tesla online including the financing options. This is ridiculous.
Report review
7 days ago
 Verified review

Two Annoying Issues

1- The Peruvian AF website offers only Spanish language. English should be a standard option for site language; 2- The booking/reservation server was painfully slow. Seating choices were (apparently) ultimately done even though the webpage stated that there are technical problems after hitting the OK button.
Report review
Mar 31, 2024
 Verified review
On time dependable. Priced generally moderate. Good service. Comfortable seats. Not 5 stars because toilets have been very poorly supplied and kept clean. Also the food is not at all to my taste and has not been changed in 4 years that I have been frequently flying. Movies could use an upgrade too.
Report review
Apr 8, 2024
 Verified review
My frequent Flights have been on time and service is friendly and welcoming. Food can always be improved as can cleanliness of bathrooms and seat areas. Luggage retrieval at CDG needs to be faster. I have flown AF for the last 40 years, with a minimum of 2 rountrips per year and as many as 5-6.
Report review
Mar 26, 2024
 Verified review
I spoke with Navid, who has gone the extra mile to help me out with my e-credit. It did not work out to resolve the issue but I appreciate the effort. This whole skyteam needs to work better to be able to compete with Star Alliance. I kept running back and forth between airlines and its not fun.
Report review
Apr 3, 2024
 Verified review
I had a good experience but gave 4 stars because I didn’t receive any receipt after the purchase of the ticket while there was a good amount of difference between the price I saw and the price charged. I don’t mind but I would’ve loved to at least understand where the difference came from.
Report review
Apr 6, 2024
 Verified review
It wasn’t the site’s fault, but I had found an attractive promotional fare that disappeared before I could complete the purchase, only to reappear an hour later As for the site, it’s easy to use, but it doublechecks a lot of entries, such as seat selection, which makes it slow.
Report review
Apr 11, 2024
 Verified review

Planning a multi-city trip

We are planning a multi-city trip. It was relatively easy to find the different available flights for the times and locations we needed. It was not very easy to go back and forth between seat service level for the different legs of the trip, to check possible pricing options.
Report review
9 days ago
 Verified review

Misinformed and uncaring

Good: Short hold and quick response time. Bad: Agent gave me wrong info about bonus miles transfers and promotion program, saying to call Chase. When I called back the next agent quickly rejected my request without empathy and didn’t apologize for the prior misdirection.
Report review
Apr 7, 2024
 Verified review
Love Air France, but it was somewhat difficult using the web site to cancel the "flex" flight that the one you are asking about replaces. Still don't know if the refund will come through ok, since confirming emails only arrived for two of the three cancelled tickets.
Report review
11 days ago
 Verified review

Thanks to chili answering center

Thanks. A lot to have answered very quickly to my request with your center in Chile The lady who answer in French was particularly polite and efficient Thanks also to have arrange the ticket with miles Globally, except the cost, all was perfect
Report review