Review summary
Customers appreciate the website's ease of navigation, the quick and straightforward booking process, as well as the professional and helpful staff. Many users find Air France's prices reasonable and competitive. The flexibility and clarity of seat selection are generally valued, and passengers highlight comfortable cabins and good food onboard. However, some customers experience technical issues such as website crashes, slow loading times, login or document upload problems, and difficulties with authentication and payment processing. There are also reports of issues with payment methods, seat assignment confusion, and problems changing itineraries. Opinions on customer service are mixed, with some citing unresponsiveness or difficulty resolving issues. A few customers raise concerns about higher prices or trouble applying discounts and vouchers, and occasional suggestions are made for improvements in food quality or onboard amenities.
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Verified
1. I love the ease of being able to purchase travel tickets online.
2. I had expected AirFrance to do better when I called your local (in Nigeria) held desk multiple time to change my return ticket from Abuja (Nigeria) back to San Francisco (US) but ended up showing up at the airport only to miss that flight because I missed the email link to confirm my itinerary.
I had no choice but to purchase over $1,500 one-way ticket from another carrier (Lufthansa) that night to make my trip home in San Francisco.
Even though I filed for and received a refund of over $700 from AirFrance which was less than 50% of the cost of my impromptu Lufthansa ticket, this could have been avoided if AirFrance help desk in Nigeria had been more responsive/could have returned my phone calls over a period of ten days in February this year.
Not a happy return AirFrance customer since then; I must tell you.
Verified
Here my opinion goes to the website. Effective, gives details including airplane of flight.
Something I have not checked recently is not really about the website but the prices, I get that from friends also: sometimes people want to travel, visit some places stop a few days and continue from elsewhere and they are discouraged with the price. Normal that more expensive than round trip but they find on competition better deals although they would have otherwise selected AirFrance even if a bit more expensive.
Verified
Making online reservations for July travel
Easy to select flight date and price once you get the correct departure city. Website defaults to New York Also if you want to go back and change date you have to start all over again and loose what you selected. I started this process a couple of days ago and when I went back the price changed for same date and flight. Also missing page for passport number and global entry number. No info about new entry requirements to France.
Verified
I had a very pleasant experience flying with Air France. The staff were professional, kind, and helpful throughout the trip. The boarding process was organized, the seats were comfortable, and the flight felt smooth and relaxing. I also appreciated the cleanliness of the aircraft and the quality of the food and entertainment options.
One thing that could be improved is the waiting time during boarding and baggage claim, which felt a bit slow. Overall, I enjoyed the experience and would gladly fly with Air France again.
Verified
The website is quite user-friendly, allowing users to book flights, check their status, and even verify the validity of their passports. However, it’s challenging to upload documents and the website frequently crashes, which is a significant improvement that should be addressed.
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Booking help for unaccompanied minor
I needed help customer service to book a ticket for my grandson, a minor.
I wasn’t able to complete the transaction on the website.
The representative assisted me with the booking and answered all of my questions.
Verified
It was very easy to make the reservation and I end up chosing Air France because I was able to chose my seats while I did the reservation, and that is very important to me, so thank you very much
Verified
Easy maneuver in booking flight..so Happy to b able to choose seat for free after applying for Blue membership. Just wish membership is applied to other European airlines
Verified
Cabin crews in Business Class are very courteous and professional. Always making sure a traveler is fine and asking if the person has any concerns or needs any help to call on them.
Verified
Website was easy to navigate and even though it took approximately five separate days to finalize our trip, all of the selections were still valid. Good job creating this website.
Verified
The 2 step authentication problem
The 2 step authentication is a real problem. You only have 60 seconds to wait for the code and enter it. This is ridiculous. Sometimes you receive he code after 60 seconds, sometimes it is in spam and by the time you find it it is too late. Please change the time to enter the code to at least several minutes.
Verified
Trip to Strasbourg
I had to search for a few days and luckily my dates were flexible so I could grab the good deals…. So thrilled you added the Strasbourg train, I hope I chose the right one
Verified
Air France’s website was easily navigated both in and out of flight options. I appreciated the ability to back out without having to start over. Your seating chart was concise and informative yet not restrictive. Small qualities that are essential when researching the best itinerary. Kudos.
Verified
We really enjoyed Starlink Internet…
1.) We really enjoyed Starlink Internet as part of our Flying Blue business class experience. So much so that I purchased $22,300 in additional AirFrance business class tickets for our next trip.
2.) Better? Focus a bit on the on board food quality as delivered to the seat. Name chefs are just names. Our son worked for one and I can tell you that Dominique Crenn had nothing to do with our meal. Your food was very good, but it could be better. Need to consider the whole arch from prep to delivery in the cabin.
Verified
Finding and ordering tickets was easy, and even though I accidentally mixed up two letters of a name on one of the tickets; after 24 hours I called customer support and the nice representative fixed it right away. Hopefully the flight will be just as good as the initial experience with AirFrance.
Verified
Air France is a great airline, their service is excellent and their pricing is good as well.
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purchasing was easy!
I have not flown, yet, but purchasing my tickets was very easy on your website. I am looking forward to the trip.
Verified
Not bad
Navigation for buying a ticket was great, simple and fluid. NAvigation for check in was confusing, but in the end I managed to get my boarding passes in the app, though an error was popping up when. I tried downloading them into my wallet
Verified
Easy to navigate
The platform is very easy to navigate and provides you with the best options to fly with Air France. I did have problems accessing the website with my Apple computer, so there must be some kind of conflict with that system that you must correct.
Verified
The fact that the website has an option for green card holders to enter their card number when checking in when flying back to the US. The Delta website does not.
Quality of onboard service (including food and drinks)