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airfrance.us
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5,099 reviews in the last 12 months7,424 total reviews  

4.31
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Most relevant positive review

Jun 28, 2024
 Verified review
I have been using the reward calendar for booking trips in the past - which is an extremely helpful tool. For about two months that tool is no longer available, which makes the process of booking online very tedious. A user needs to check each day and different airports for what they can afford. If you are booking for two people or more it becomes even more challenging. I have called AF, and have gotten a variety of responses. The last one, Andrea at AF said there was a”glitch” and clients and AF booking agents were never supposed to see the calendar of reward travel … rather both groups are supposed to search for flights day by day. The calendar only works for cash purchases. I said “WHAT?” I have been searching this way for a couple of years, and now the “glitch” was fixed by not allowing such a helpful tool to be removed?? Once I hung up, I checked award travel with my husband’s account and “Voila” it worked! However, after checking award travel a few times, it disappeared again. I have recommended people sign up for the AF flying blue program (2 people signed up for your credit card as a result) in the last year. I think you have a good program, however I am not understanding the contradictory responses from your employees and the removal of a very practical and useful trip planning tool, that has no downsides that I can see. Other airlines use such similar tools. It also frees up the phone lines if people can plan their trips online. I suggest you rethink this or fix the new “glitch” if it was unintended.

Most relevant negative review

Sep 24, 2023
 Verified review
Living in the USA, I am not a regular Air France/KLM customer, so I cannot comment on the website or the airlines from the perspective of a cash customer. However, as a hobby, I arrange travel and manage frequent flier accounts for 25+ friends and family. Consequently, I have far more knowledge of frequent flier programs than most people. As far as FlyingBlue is concerned, it is difficult to find something nice to say. 1) I do appreciate that transfers from Chase to FlyingBlue are instantaneous. (That is, when they are working at all.) It is frustrating that some other airlines still take a couple days to process an online transfer, and award seats may disappear before the points are available. 2) When attempting to transfer points to FlyingBlue from Chase, I got an error message, something along the lines of "This transaction requires special handling, please call...." I tried on my wife's account, and got the same message. So, I set up yet another account in my daughter's name, and the transaction went through without a problem. I googled the error message, and apparently this has been a regular occurrence with FlyingBlue for at least a few years. Some folks report that it was due to slightly different name spellings between their Chase and FB accounts, but that is not the case for me, and we have transferred points before. I do not know if the glitch is with Chase or FlyingBlue, but since you have chosen to be partners, you should correct this longstanding bug. 3) Why is it necessary to select a specific airline to perform an award search? I have just one FlyingBlue account, and, as far as I can tell, the search results are the same whether I choose the KLM link or the Air France link. (I have not tried a search on Transavia.) 4) When performing an award search, a 6-day calendar of results will appear, but the miles indicated on the calendar do not reflect the actual miles required. You must click on each day individually to see the actual results. 5) The mileage requirements for award tickets are completely out of whack. You might find one itinerary from Europe to North America in economy for 15,000 miles, which is a great price, even with the fees considered. However, the other itineraries, which are nearly identical, will be priced at 275,000 miles. WTF? I find it hard to believe that anybody would look at the results page and choose the 275,000 option, when the 15,000 option is readily available. It seems clear that you do not want to offer award tickets on certain flights. If that is the case, then you should simply not show those flights, which will clear up the clutter on the results screen. 6) Award pricing for premium cabins is simply absurd, often 600-700K for a one-way ticket in business class. Who would blow that amount of points on a single one-way ticket? As with most people, the bulk of my points are from credit cards, and I can transfer those points to multiple airlines. Why would I transfer 700K Chase points to FlyingBlue to get a single one-way ticket in business class? The same points could get me 8 tickets on United, Air Canada, Singapore, Iberia, British, Turkish, etc.? Better still, some of these airlines only assess fees of $6, compared to FU fees of $250+ on FlyingBlue. When planning award travel, I continue to consider all options, but FlyingBlue rarely comes out on top.
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Reviews for airfrance.us

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Jun 28, 2024
 Verified review

Problem with your reward travel calendar …

I have been using the reward calendar for booking trips in the past - which is an extremely helpful tool. For about two months that tool is no longer available, which makes the process of booking online very tedious. A user needs to check each day and different airports for what they can afford. If you are booking for two people or more it becomes even more challenging. I have called AF, and have gotten a variety of responses. The last one, Andrea at AF said there was a”glitch” and clients and AF booking agents were never supposed to see the calendar of reward travel … rather both groups are supposed to search for flights day by day. The calendar only works for cash purchases. I said “WHAT?” I have been searching this way for a couple of years, and now the “glitch” was fixed by not allowing such a helpful tool to be removed?? Once I hung up, I checked award travel with my husband’s account and “Voila” it worked! However, after checking award travel a few times, it disappeared again. I have recommended people sign up for the AF flying blue program (2 people signed up for your credit card as a result) in the last year. I think you have a good program, however I am not understanding the contradictory responses from your employees and the removal of a very practical and useful trip planning tool, that has no downsides that I can see. Other airlines use such similar tools. It also frees up the phone lines if people can plan their trips online. I suggest you rethink this or fix the new “glitch” if it was unintended.
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3 days ago
 Verified review
After two separate contacts with agents who were not particularly helpful and pretty obviously did not have a good grasp of the subject matter... nor were they understandable, I was in contact with Rodrigo, who was a gem. Extraordinarily helpful. Slightly accented but very understandable. He searched various data bases and connections and knew the ins and outs of transferring from a non-AF airline to an AF international flight, estimating and planning connection times,etc. This guy was good, and frankly what you should expect when navigating international travel. AF continues to live up to my expectations. Got the job done and i booked the flights.
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5 days ago
 Verified review

Safe return of my bags from Paris to mumbai

I had to cancel my onward journey to Atlanta and return to Mumbai as my father had passed away while i was in mumbai to Paris flight. Air France customer service near K terminal CDG was very helpful in rerouting my baggage from atlanta to mumbai at CDG Airport as well as imme put me back on the flight to mumbai along with my luggage. Even though the luggage did not make it on the same flight as me, it did arrive safely the next day.
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6 hours ago
 Verified review
Seat selection was difficult. It automatically selected our seats on the last (longest) leg of the flight (Paris to Seattle) and they were terrible. There was no option the change the type of seat or select different ones, so I started seat selection over again. Suddenly the fare went up and even worse seats were the only ones available. I hope that we can adjust that with the airline.
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Jun 23, 2024
 Verified review

Please add the ability to view seats when presenting flight options

Please add the ability to view seats early, when viewing different flight options. It is very important to me where my husband and I sit due to his Alzheimer's. I currently view seats for flights on the Delta site before selecting. It would be much more convenient to do everything on the Air France site.
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Jun 23, 2024
 Verified review
Huge variation in daily fares makes it difficult to use. Sometimes one can find better connection and lower fares on online booking sites. Most promotions are not usable…and there is no fare advantage for flying blue members. Also you don’t allow more than 2 persons in one flying blue family account
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7 days ago
 Verified review
Staff was courteous and flight was fine even though it was delayed. The food was like prison food. The noodles were hard like break your teeth hard and inedible. The side dishes, rolls and everything was really bad. I wish I would have grabbed food before getting on the plane.
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Jun 15, 2024
 Verified review
In general it was good, although before you had a box for Seniors, now you have removed it...It was also not possible to use my miles in the application, it only said "you can use it" but there was NO way to do it. Could you improve this? This will be my third trip this year.
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10 days ago
 Verified review
I needed the English language site but it assumed that I was traveling from the US when I actually needed to book a European flight only. It was tricky to get that initiated but once I was able the booking went routinely, well... routinely for our current marketing methods!
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Jun 15, 2024
 Verified review
Site is very intuitive and has all the functionality I would want. I had to go to the full website to book, as the app was erroring out. So that was a little frustrating. Also wish the app would show my Transavia bookings, especially when my AF number is associated with it
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3 days ago
 Verified review

Web site not user friendly

It was very difficult to get my trip booked. Every time I clicked into the website the prices and availability changed. It took me over an hour to book one round trip, and I still didn’t get what I wanted, but decide to go with something less than desired.
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3 days ago
 Verified review
The website was ok, but it was frustrating after I signed up with Blue for the discount, couldnt find the same flight, then I lost the 10% coupon offer, could not be applied. Had to repeat the process to find my original flight with no discount code
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Jun 27, 2024
 Verified review
The site was easy to use. I was quickly able to find the flight I needed and make a reservation. The only issue I experienced was with the payment. The sight declined my credit card so I paid with PayPal which debited the same credit card.
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Jun 29, 2024
 Verified review
When logging in to flying blue, i could not find a way to book a flight. The site only had info about my flying blue status. I wanted to book a flight snd pay for it. I then had to go to yhe Air France site, find thr flight and log in again
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Jun 25, 2024
 Verified review
The website could use some work. It runs into technical issues frequently- during sign in and the booking process especially. This is nerve racking when you are trying to book a near sold out plane or just transferred miles to Air France.
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5 days ago
 Verified review
I like the hospitality. Rima jallul is a gate manager with Air France at Beirut Lebanon airport she didn’t outstanding job taking care of me and my family getting on our flight to go home on October 12, 2023.
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Jun 29, 2024
 Verified review

Excellent service

From the checking experience to the service offered onboard, every aspect of my trip was excellent. The meal was delicious. Only problem was the WiFi : I had purchased a pass that did not work ...
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2 days ago
 Verified review
Excellent services end to end. Special thanks to my new friend for a wonderful flight from Saigon to Paris in June 2024. Merci Beaucoup. Airfrance is now my airline of choice for Europe and Asia
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Jun 27, 2024
 Verified review
Several server errors and had to wait for "business hours" to speak to customer service agent of an International Airlines. Several attempts availed me a ticket. I look forward to the journey.
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Jun 18, 2024
 Verified review
I sincerely love everything about Air France especially your top notch relationship with your clients and I will edge you to keep with this culture for us to continue with your patronage 🎉✈️😍
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