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Allergy Test
Reviews:

143 reviews in the last 12 months996 total reviews  

3.61
Good
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Top positive review

Nov 26, 2023
 Verified review
I WAS WAITING FOR MY RESULTS, THEY WERE LATE. I CALLED CUSTOMER SERVICE AND THEY WERE EXCELLENT. TRACED MY PACKAGE AND RESULTS. THEY ALSO HELPED ME FIND WERE MY NOTIFICATION ON MY COMPUTER WENT ( IN MY SPAM ) EMAIL CUSTOMER WAS FAST. SAME DAY. 100% SATISFIED. RESULTS ARE SPOT ON. I DIDN'T GIVE THEM ANY INFO ON MY DOG, AND THE RESULTS WERE WHAT HE ALSO HAD AN AVERSION TO. FISH, DAIRY, EGG WHITES AND A LOT OF TROPICAL FRUITS. ALSO PUMPKIN THAT THE VET RECOMMENDED. I WAS FEEDING THAT DAILY. NOW I MAKE SURE HE DOESN'T GET ANY OF THESE FOODS AND HIS STOMACH IS ALREADY BETTER . ALSO HIS ITCHING , RED SKIN. I PLAN TO FOLLOW HIS DIET WITHOUT THE FOOD SENSITIVITIES FOR 3 MONTHS AND RETEST. I WILL LET YOU KNOW HOW IT GOES. HOORAY FOR ME AND MY DOG.
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Top negative review

Feb 29, 2024
 Verified review
I ordered 3 blood allergy tests, 4 inflammation tests, and 2 hair sensitivities test. The 3 blood allergy tests were missing the blood sample card. The inflammation tests were missing the instructions, and the 2 hair tests weren't sent to me at all. I had to chat with customer service to get the link for the hair tests, I had to contact them again for the instructions in the inflammation tests, and I've reached out to customer service 3 times about the missing blood sample cards but no one has been able to help me. They tell me someone will be in touch via email, but they never contact me. I tried to reach customer service by phone by after holding for a few minutes, I get a message saying your phones are closed (even though I'm calling during business hours in the week). Your customer service is junk, your products are junk, I will never order form you again. Still trying to get a refund for the blood tests but no one seems to work at your company!!!
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Reviews for Allergy Test

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Sep 14, 2023
 Verified review
I would have liked to see an update on my account when the test kit was received. I reached back out to talk to an employee and was not given a straight answer I was asked to be patient and not worry. I didn't have the best experience with the finger pricking kit. I had to send for a new sampling kit as the finger pricks were not as effective as the ones used to draw blood for blood sugar. I had to poke 4 different fingers for one test. I ensured that I was hydrated. The food allergy test was not specific and had some errors. The test suggests that I have an allergy to milk but does not show in relation to any of the animal products it also suggests meat allergies but is not defined on what animal. Contradictory and confusing.
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Answer by Allergy Test
Sep 17, 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
Sep 10, 2023
 Verified review
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Answer by Allergy Test
Sep 11, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@sensitivitycheck.com Thanks again for the great review! Donna, Customer Service Manager
Sep 10, 2023
 Verified review
Both lancets were broken. Will have to use something else.
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Answer by Allergy Test
Sep 11, 2023
Hi Tara, thank you for your review. I am very sorry to hear your lancets were broken. Our team would be more than happy to assist with this and can send out replacement lancets right away. Please don't hesitate to contact info@allergytest.co and the team will be happy to arrange free replacement lancets to be sent to you. As we have resolved your issue, and offered to resend your lancets, helping you on your testing journey, would you please consider amending or removing the review as it contains incorrect information. Donna, Customer Service Manager
Sep 8, 2023
 Verified review
I had a horrible experience with this item. It did not have all of the necessary items and came without a return label. When I reached out for help I will told that in order to get a refund I would have to return it and pay for international shipping. I am currently working with my credit card company for help. You should be honest and advertise that you’re in a different country and not in the United States.
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Answer by Allergy Test
Sep 17, 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
Sep 6, 2023
 Verified review

Waste of money

What a total waste of money. One day at work, I broke out in hives all over my face. My doctor said they probably couldn't pinpoint what cause the reaction. But I needed to know so I bought the Allergy & Intolerance Test Plus kit. The food allergies came back with 13 (low) reactions and the food intolerance came back with 1. The one was green beans. That is laughable. I have no issues whatsoever with green beans. I eat them frequently enough that I would know of any issues. But I guess since the company guarantees they will find "something" or your money back, they found a food item they thought I didn't like/tolerate.
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Answer by Allergy Test
Sep 17, 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
Sep 6, 2023
 Verified review
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Answer by Allergy Test
Sep 11, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Sep 3, 2023
 Verified review

It is very satisfying

I appreciate it for your quick respond
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Answer by Allergy Test
Sep 11, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Aug 27, 2023
 Verified review
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Answer by Allergy Test
Sep 17, 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Aug 24, 2023
 Verified review
easy to use. Requisition number should be included in the kit and not separate in an e-mail or place in both
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Answer by Allergy Test
Aug 29, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Aug 21, 2023
 Verified review
very helpful and insightful
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Answer by Allergy Test
Aug 29, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Aug 17, 2023
 Verified review

horrible product; criminal company

horrible customer service. they told me that my blood test simply didn't work, and won't send me a replacement or issue a refund. they have stopped responding to my emails. i have been very polite and respectful. i will be sharing with my close friend who is a stanford doctor to never recommend this product again to his patients, and i will be sharing on reddit and other forums that this is a criminal company.
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Answer by Allergy Test
Sep 17, 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
Aug 15, 2023
 Verified review

It’s better late than never!

I waited some time to get my results and did send a letter I got a response and Lisa was on holiday but gave the name of another person if I so desired. I decided to wait until she was back from her holiday. She did call to let me know that the results were attached to her response. I was happy with the results.
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Answer by Allergy Test
Aug 29, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Aug 15, 2023
 Verified review

Very informative and good pricing!

One of my dogs was having a reaction to something and I couldn’t figure it out. Got the rest fast, easy to follow, results fast and boom! Now I can remove the items she is allergic to.
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Answer by Allergy Test
Aug 15, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ I am very happy to hear you found the testing quick and easy, and cost-effective! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Aug 10, 2023
 Verified review
The information provided was a total surprise; it explained a lot of things about my own body.
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Answer by Allergy Test
Aug 14, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Aug 4, 2023
 Verified review
Happy with the whole service. No need to go to the lab to do the test; non-invasive; pretty quick; detailed; with suggestions to make to your diet. I can recommend this.
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Answer by Allergy Test
Aug 9, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Aug 4, 2023
 Verified review

Reply to my email requests

You can reply to my questions regarding my report. It is ambiguous and confusing. I have sent numerous emails requesting an explanation. At this point it is a complete waste of time and my money.
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Answer by Allergy Test
Aug 9, 2023
Thank you for your review. I am very sorry to hear you did not receive a response to your email. This was escalated to our nutrition team for advice. I have ensured you received a response this morning to your query. The test report includes lots of information on understanding your test report, but if you have any further questions, please contact the team at info@allergytest.co Donna Customer Service Manager
Aug 3, 2023
 Verified review
The test is easy to use. It took a little longer than expected ted to receive the results. I contacted the company to inquire about this and received an answer with no problems. The results gave me an answer to a worrisome health problem and I am thankful.
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Answer by Allergy Test
Aug 9, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Jul 28, 2023
 Verified review
Enquired about the postage via FB messenger. The replies were prompt and information was very detailed. I'm very impressed by the customer service.
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Answer by Allergy Test
Aug 9, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Jul 26, 2023
 Verified review
I sent my test back over 8 weeks ago and have heard nothing at all from them. At this point I think it's a scam and paid money for nothing in return.
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Answer by Allergy Test
Aug 9, 2023
Thank you for your review. I am very sorry to hear you have not yet received your test results. I can see our systems show we received your sample 12th June and your test results sent 14th June. I have arranged for these to be re-exported and resent. You should receive an email by the end of today with a copy of your test results. I am so sorry you did not receive the original email. If you have any questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager
Jul 21, 2023
 Verified review
Never received test results
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Answer by Allergy Test
Aug 14, 2023
Thank you for your review. I am very sorry to hear you're not completely satisfied with the service. I can see your sample was received at our lab 5th June and your test results were emailed 6th June and resent 21st July. Please do contact our team at info@allergytest.co if you have any further questions or queries, and our team will be more than happy to assist. Donna Customer Service Manager