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Allergy Test
Reviews:

143 reviews in the last 12 months996 total reviews  

3.61
Good
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Top positive review

Nov 26, 2023
 Verified review
I WAS WAITING FOR MY RESULTS, THEY WERE LATE. I CALLED CUSTOMER SERVICE AND THEY WERE EXCELLENT. TRACED MY PACKAGE AND RESULTS. THEY ALSO HELPED ME FIND WERE MY NOTIFICATION ON MY COMPUTER WENT ( IN MY SPAM ) EMAIL CUSTOMER WAS FAST. SAME DAY. 100% SATISFIED. RESULTS ARE SPOT ON. I DIDN'T GIVE THEM ANY INFO ON MY DOG, AND THE RESULTS WERE WHAT HE ALSO HAD AN AVERSION TO. FISH, DAIRY, EGG WHITES AND A LOT OF TROPICAL FRUITS. ALSO PUMPKIN THAT THE VET RECOMMENDED. I WAS FEEDING THAT DAILY. NOW I MAKE SURE HE DOESN'T GET ANY OF THESE FOODS AND HIS STOMACH IS ALREADY BETTER . ALSO HIS ITCHING , RED SKIN. I PLAN TO FOLLOW HIS DIET WITHOUT THE FOOD SENSITIVITIES FOR 3 MONTHS AND RETEST. I WILL LET YOU KNOW HOW IT GOES. HOORAY FOR ME AND MY DOG.
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Top negative review

Feb 29, 2024
 Verified review
I ordered 3 blood allergy tests, 4 inflammation tests, and 2 hair sensitivities test. The 3 blood allergy tests were missing the blood sample card. The inflammation tests were missing the instructions, and the 2 hair tests weren't sent to me at all. I had to chat with customer service to get the link for the hair tests, I had to contact them again for the instructions in the inflammation tests, and I've reached out to customer service 3 times about the missing blood sample cards but no one has been able to help me. They tell me someone will be in touch via email, but they never contact me. I tried to reach customer service by phone by after holding for a few minutes, I get a message saying your phones are closed (even though I'm calling during business hours in the week). Your customer service is junk, your products are junk, I will never order form you again. Still trying to get a refund for the blood tests but no one seems to work at your company!!!
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Reviews for Allergy Test

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May 13, 2023
 Verified review
Item posted recorded delivery. Shows received. Still not had any contact. Spoke to live chat who advised that despite having signature it does not mean they have received?? Spoke to Royal Mail who said they have! I felt the live chat agent could not be bothered to Chat to me and was very negative. They have said to wait longer. Very disappointed with the service so far and would not recommend sadly.
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Answer by Allergy Test
May 15, 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. I can see from our lab database the sample arrived Tuesday 9th May and is currently being tested. Testing takes up to 5 business days. Today is the 4th business day and your test results were sent at 12.33pm today. If you have any queries or concerns related to your order or test results, please reach out to our customer service team at info@testmypets.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
May 12, 2023
 Verified review
Great and quick response
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Answer by Allergy Test
May 15, 2023
Thank you so much for reaching out and giving us five stars, Mike! ⭐️⭐️⭐️⭐️⭐️ We are very proud of our LiveChat team, so we will pass this on to the team straight away. When your results are so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
May 12, 2023
 Verified review
Alex one of the support agents was really helpful on livechat and responded quickly!
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Answer by Allergy Test
May 15, 2023
Thank you so much for reaching out and giving us 5-stars, Sarah! ⭐️⭐️⭐️⭐️⭐️ We are very proud of our LiveChat team, so we will pass this on to Sam and the team straight away. When your results are so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
May 11, 2023
 Verified review

Live chat

Alex was more than helpful. I couldn’t access my downloadable printouts. But helped me really fast. Really happy my issue was resolved promptly
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Answer by Allergy Test
May 12, 2023
Thank you so much for reaching out and giving us five stars, Rachel! ⭐️⭐️⭐️⭐️⭐️ We are very proud of our LiveChat team, so we will pass this on to the team straight away. When your results are so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager