Allergy TestReviews:
131 reviews in the last 12 months1,000 total reviews
Fair
Top positive review
Nov 26, 2023
Verified review
I WAS WAITING FOR MY RESULTS, THEY WERE LATE. I CALLED CUSTOMER SERVICE AND THEY WERE EXCELLENT. TRACED MY PACKAGE AND RESULTS.
THEY ALSO HELPED ME FIND WERE MY NOTIFICATION ON MY COMPUTER WENT ( IN MY SPAM ) EMAIL CUSTOMER WAS FAST. SAME DAY. 100% SATISFIED. RESULTS ARE SPOT ON. I DIDN'T GIVE THEM ANY INFO ON MY DOG, AND THE RESULTS WERE WHAT HE ALSO HAD AN AVERSION TO. FISH, DAIRY, EGG WHITES AND A LOT OF TROPICAL FRUITS. ALSO PUMPKIN THAT THE VET RECOMMENDED. I WAS FEEDING THAT DAILY. NOW I MAKE SURE HE DOESN'T GET ANY OF THESE FOODS AND HIS STOMACH IS ALREADY BETTER . ALSO HIS ITCHING , RED SKIN. I PLAN TO FOLLOW HIS DIET WITHOUT THE FOOD SENSITIVITIES FOR 3 MONTHS AND RETEST. I WILL LET YOU KNOW HOW IT GOES. HOORAY FOR ME AND MY DOG.
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Top negative review
Feb 29, 2024
Verified review
I ordered 3 blood allergy tests, 4 inflammation tests, and 2 hair sensitivities test. The 3 blood allergy tests were missing the blood sample card. The inflammation tests were missing the instructions, and the 2 hair tests weren't sent to me at all. I had to chat with customer service to get the link for the hair tests, I had to contact them again for the instructions in the inflammation tests, and I've reached out to customer service 3 times about the missing blood sample cards but no one has been able to help me. They tell me someone will be in touch via email, but they never contact me. I tried to reach customer service by phone by after holding for a few minutes, I get a message saying your phones are closed (even though I'm calling during business hours in the week). Your customer service is junk, your products are junk, I will never order form you again. Still trying to get a refund for the blood tests but no one seems to work at your company!!!
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Reviews for Allergy Test
Mar 1, 2024
Verified review
I never received my results. No one has followed up with me when I asked where my results are.
It is absolutely ridiculous that I had to pay over $100 for this test and still provide my own stamp. Awful user experience.
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Mar 2, 2024
Verified review
No results
I contacted the live agent via chat and they told me to wait until the end of week because they have a lot of packages. I haven’t heard anything back. I mailed the envelope on Feb 6 and still no results.
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Mar 4, 2024
Verified review
my friend ordered one the same time I did, and it was somehow lost in the mail and she’s had a terrible time trying to get someone to either replace it or acknowledge that she’s even bought it.
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Mar 8, 2024
Verified review
instructions poor and kit is cheap and doesn't work
pathetic
never use your company ever again
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Mar 12, 2024
Verified review
It was never even shipped to me and I still haven’t received my test after over a month
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Feb 28, 2024
Verified review
Awful customer service chat. They refuse to send me my results. This is a fraud
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Feb 29, 2024
Verified review
No response to emails.
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Feb 28, 2024
Verified review
Never received it
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Feb 8, 2024
Verified review
Please be more specific about meats.
Great information, but there’s only one category of “meat”, while there’s 4 categories of “fish”. I’d love if you would specify between beef and chicken.
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Feb 16, 2024
Verified review
Ive been trying to confirm that they…
I've been trying to confirm that they received my sample for testing but have not herd back. very poor communication. Still haven't received results.
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Feb 7, 2024
Verified review
Never received test
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Feb 5, 2024
Verified review
I never received my results from the allergy test. This is a scam!!
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Feb 14, 2024
Verified review
I never received my tests
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Feb 12, 2024
Verified review
I never received it
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Sep 6, 2023
Verified review
Waste of money
What a total waste of money. One day at work, I broke out in hives all over my face. My doctor said they probably couldn't pinpoint what cause the reaction. But I needed to know so I bought the Allergy & Intolerance Test Plus kit. The food allergies came back with 13 (low) reactions and the food intolerance came back with 1. The one was green beans. That is laughable. I have no issues whatsoever with green beans. I eat them frequently enough that I would know of any issues. But I guess since the company guarantees they will find "something" or your money back, they found a food item they thought I didn't like/tolerate.
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Answer by Allergy Test
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Jul 14, 2023
Verified review
I have not received results yet but when I needed assistance, help was available right away through the chat. If I could change anything I would make the sample collection for pets reflect just that opposed to having the same instructions as it would be for a human. You cant cut hair with scissors on a short hair dog. Some poor pooch is going to get hurt following those instructions.
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Answer by Allergy Test
Aug 15, 2023
Hi Lisa, thank you so much for your review and feedback. We will pass this on to the relevant team!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Oct 19, 2023
Verified review
I made a mistake while sending the void results by forgetting to include the information sheet but the frustrating part is that the company has been truly unhelpful to remedy the situation. The live chat is with a computer which response to my problem was “let’s hope for the best”. There is no efficient and effective customer service.
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Answer by Allergy Test
Oct 23, 2023
Hi Monica, thank you for your review.
I am very sorry to hear that you are not completely satisfied with the service.
Your concerns have been looked into internally and addressed with the agent directly.
I can see we received your sample at our lab and this was in query with our lab for one business day due to the missing information. However, our customer service team resolved this with the lab to ensure it would be sent forward for testing.
Testing takes no longer than 3-5 business days and your results will be sent via email upon completion of testing.
If you have any further questions or concerns, please do reach out to us at info@allergytest.co and our expert and friendly team will be more than happy to assist.
Donna
Customer Service Manager
Nov 1, 2023
Verified review
It took a lot longer to get the results than what we were lead to believe, and only after I contacted them twice to get the results. I was told eventually that they sent the results to my email. I confirmed the email they were to send it to, but I never got. Not in spam, junkmail, rejected, etc.
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Answer by Allergy Test
Nov 2, 2023
Hi, thank you for your review.
I can see your sample arrived at our lab 19th October and your results were emailed 20th October and resent 31st October to the same email address you have used to leave your review.
If you require any further assistance, please do not hesitate to contact our team at info@allergytest.co and our team will be more than happy to help.
Donna
Customer Service Manager
Nov 4, 2023
Verified review
I am skeptical of the results. My husband came back reactive to many many things (many of which he eats very frequently) and I was only mildly reactive to two items. I was the reason we got the test because I constantly have symptoms of food sensitivities.
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Answer by Allergy Test
Nov 6, 2023
Hi Kristy, thank you for your review.
I am very sorry to hear that you are not completely satisfied with your test results.
Our testing is completed at our accredited laboratory and validated by our lab manager.
I can see you have not yet reached out to our experienced team with your concerns about your test results.
Our expert and friendly team is always on hand to help you get the most from your results and to assist you with any questions or queries you may have.
If you would like to discuss your test results and why an item may not have shown on your blood intolerance test, please do reach out to our team at info@allergytest.co and we will be more than happy to help.
Donna
Customer Service Manager
Oct 10, 2023
Verified review
It was easy and probably accurate! I knew if I ate a lot of shrimp my lips would swell up. The test showed a possible allergy to shrimp. They need to fix the app, it does not work and will not even let me login no matter how many password resets I try.
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Answer by Allergy Test
Oct 17, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager