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Top positive review
Jul 7, 2023
Verified review
Produit conforme, prix attractif et délai respecté (attention à bien les regarder avant de commander)
Seul bémol: J’avais la dernière fois renvoyé un produit mais j’ai du échanger plusieurs fois pour expliquer la raison du renvoi alors que cela faisait parti des demandes de renvoi
Après avoir attendu les délais de livraison indiqués, le casque Leatt commandé avec des chaussures n'est pas parti car le produit n'était pas disponible. Le même jour, un e-mail annonçait le meme casque au même prix. Mais si c'était introuvable!!!
La qualité des produits par contre débit dès la commande la livraison n'intervenant parfois que plus de 3 semaines après.
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Answer by privatesportshop.com/en
Jun 8, 2023
Hello! Thank you for leaving us such a lovely review. It is nice to read that you are satisfied with your purchases on our website. We thank you for your trust and will continue to provide you with the best possible service. With sporty regards, Your Private Sport Shop Team
May 25, 2023
Verified review
Connaitre les conditions d'échange en cas de taille incorrecte.
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Answer by privatesportshop.com/en
Jun 8, 2023
Hello! Thank you for your review. Every feedback is valuable for us! Our team is at your disposal for any enquiries. See you soon! Your Private Sport Shop Team
May 24, 2023
Verified review
Bonjour , les frais de port pour un retour d'article devrait être pris à votre charge comme sur beaucoup d'autres sites.
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Answer by privatesportshop.com/en
Jun 8, 2023
Good day, Thank you for taking the time to leave us a comment. We will cover the cost of returning a product that is defective or does not match your order. We are happy to assist you and hope you will be happy with your next order. Sporty Your Private Sport Shop Team
May 24, 2023
Verified review
Really bad customer service and delivery. I oredered two items and inreceived just one
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Answer by privatesportshop.com/en
Jun 8, 2023
Hello. We are sorry to hear that your experience on our website was not positive. Our customer service team did their best to provide you with a quick resolution and responded to all your messages within 48 hours and gave you all the information you requested in a cordial exchange. We hope you will change your mind and give us another chance. See you soon! Your Private Sport Shop Team
May 24, 2023
Verified review
Very late deliveries.
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Answer by privatesportshop.com/en
Jun 8, 2023
Good day, Thank you for your feedback. We take into account our customers" comments in order to improve our service. However, we need to distinguish between the shipping time and the delivery time as mentioned in the sale. We offer deliveries via several market-leading carriers (Colis Privé, Mondial relay or even DPD). All these carriers are independent of our company but do their best to deliver your parcels as efficiently as possible. See you soon! The Private Sport Shop team
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