privatesportshop.com/en
Reviews:

195 reviews in the last 12 months895 total reviews  

4.45
Good
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Top positive review

Mar 14, 2023
 Verified review
Comme d'habitude je trouve ce que je veux a un super prix ! * Produits impeccables, prix tres interessants * 1 commande et 2 envois physiques distinctes... donc il ne faut aller recuperer au pick-up point l'ensemble de la commande qu'apres le 2eme avis de livraison physique !! Comme je suis expatrie evidemment mon pere l'a fait pour mon compte lors de la reception du 1er avis seulement... donc il a recupere une commande incomplete et devra y retourner pour recuperer la 2eme livraison physique ! * Le pick-up point que j'ai selectionne etait a un endroit ur la cartographie et a un autre endroit en realite (pas tres tres loin heureusement !)

Top negative review

Feb 28, 2023
 Verified review
Jusqu’à présent j’étais pleinement satisfait des services de PRIVATE SPORT SHOP . Mais cette fois ci je n’ai pas reçu les 4 paires de chaussures running et trail commandées le 19 février 2023. J’attends impatiemment l’enquête interne du service client de PRIVATE Sport Shop pour apprendre ce qui est arrivé au colis qui m’a été expédié mais qui n’a toujours pas arrivé en point relais.
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Reviews for privatesportshop.com/en

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Jun 5, 2023
 Verified review

Article confirmé et prévu 25 jours annulé

Après avoir attendu les délais de livraison indiqués, le casque Leatt commandé avec des chaussures n'est pas parti car le produit n'était pas disponible. Le même jour, un e-mail annonçait le meme casque au même prix. Mais si c'était introuvable!!!
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Answer by privatesportshop.com/en
Jun 8, 2023
Good day, We note your comment and apologise again for any inconvenience caused. When we offer a sale on our website, our suppliers guarantee us that the products are available. However, we may make a mistake and be unable to fulfil certain orders. As we do our best to satisfy our customers as much as possible, we initially tried to find replacement models from the partner brand, but were unable to do so. We were therefore forced to issue your refund to the payment method used for your purchase. We informed you immediately by e-mail. Thank you for your understanding. Sporty. Your Private Sport Shop Team
May 31, 2023
 Verified review
Never got mammut airbag cartrige I ordered
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Answer by privatesportshop.com/en
Jun 8, 2023
Hello. We are sorry to hear that your experience on our website was not positive. Our customer service team did their best to provide you with a quick resolution and responded to all your messages within 48 hours and gave you all the information you requested in a cordial exchange. We hope you will change your mind and give us another chance. See you soon! Your Private Sport Shop Team
May 29, 2023
 Verified review
Ca ne vaut pas le prix demandé
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Answer by privatesportshop.com/en
Jun 8, 2023
Bonjour, Nous sommes désolés d’apprendre que votre expérience sur notre site n’a pas été positive. Notre service clients a fait son maximum afin de vous apporter une solution rapide et a répondu à tous vos messages en moins de 48h en vous donnant toutes les informations demandées lors d’échanges cordiaux. Nous espérons que vous changerez d’avis et nous laisserez une autre chance. À bientôt ! L’équipe Private Sport Shop
May 24, 2023
 Verified review
Really bad customer service and delivery. I oredered two items and inreceived just one
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Answer by privatesportshop.com/en
Jun 8, 2023
Hello. We are sorry to hear that your experience on our website was not positive. Our customer service team did their best to provide you with a quick resolution and responded to all your messages within 48 hours and gave you all the information you requested in a cordial exchange. We hope you will change your mind and give us another chance. See you soon! Your Private Sport Shop Team
May 24, 2023
 Verified review
Very late deliveries.
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Answer by privatesportshop.com/en
Jun 8, 2023
Good day, Thank you for your feedback. We take into account our customers" comments in order to improve our service. However, we need to distinguish between the shipping time and the delivery time as mentioned in the sale. We offer deliveries via several market-leading carriers (Colis Privé, Mondial relay or even DPD). All these carriers are independent of our company but do their best to deliver your parcels as efficiently as possible. See you soon! The Private Sport Shop team
May 12, 2023
 Verified review
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Answer by privatesportshop.com/en
Jun 8, 2023
Hello! Thank you for taking the time to rate us. Your rating suggests that you are not completely satisfied with your purchase on our website. Please feel free to share your comments and suggestions by contacting our customer service. Thanks to your feedback, we can improve the quality of our services. We look forward to welcoming you back to our website soon! Your Private Sport Shop Team
Apr 28, 2023
 Verified review
délai de livraison beaucoup trop long et tableau des tailles qui ne correspond jamais avec les vêtements et pas qu'un peu
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Answer by privatesportshop.com/en
Jun 8, 2023
Good day, Thank you for your feedback. We take into account our customers" comments in order to improve our service. However, we need to distinguish between the shipping time and the delivery time as mentioned in the sale. We offer deliveries via several market-leading carriers (Colis Privé, Mondial relay or even DPD). All these carriers are independent of our company but do their best to deliver your parcels as efficiently as possible. See you soon! The Private Sport Shop team
Apr 21, 2023
 Verified review
Application ne fonctionne que par moment. Une fois le paiement validé, on reçoit un message d’erreur ds 90% des cas, message qui se répète. Pas de problème sur le site internet
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Answer by privatesportshop.com/en
Jun 8, 2023
Hello. We are sorry to hear that your experience on our website was not positive. Our customer service team did their best to provide you with a quick resolution and responded to all your messages within 48 hours and gave you all the information you requested in a cordial exchange. We hope you will change your mind and give us another chance. See you soon! Your Private Sport Shop Team
Apr 14, 2023
 Verified review

Mauvaise livraison

J'ai commandé et payé pour une livraison express à mon adresse. À ma grande surprise, le colis est déposé dans un point relais loin de chez moi.
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Answer by privatesportshop.com/en
Apr 20, 2023
Good day, we are sorry to read your complaint. We have of course forwarded your comment to the carrier who was responsible for your parcel, as well as to our logistics teams. Our customer service team will contact you immediately to give you an answer. We look forward to hearing from you. Your Private Sport Shop Team
Apr 5, 2023
 Verified review
Item not received yet.
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Answer by privatesportshop.com/en
Apr 13, 2023
Good day, we are sorry to read your complaint. We have of course forwarded your comment to the carrier who was responsible for your parcel, as well as to our logistics teams. Our customer service team will contact you immediately to give you an answer. We look forward to hearing from you. Your Private Sport Shop Team
Mar 20, 2023
 Verified review

not delivered

The package was not delivered
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Answer by privatesportshop.com/en
Mar 21, 2023
Hello. We are sorry to hear that your experience on our website was not positive. Our customer service team did their best to provide you with a quick resolution and responded to all your messages within 48 hours and gave you all the information you requested in a cordial exchange. We hope you will change your mind and give us another chance. See you soon! Your Private Sport Shop Team
Mar 16, 2023
 Verified review

Commande non reçu

Eh bien, à ce jour, je n'ai pas reçu ma commande.
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Answer by privatesportshop.com/en
Mar 21, 2023
Bonjour, Nous sommes désolés d’apprendre que votre expérience sur notre site n’a pas été positive. Notre service clients a fait son maximum afin de vous apporter une solution rapide et a répondu à tous vos messages en moins de 48h en vous donnant toutes les informations demandées lors d’échanges cordiaux. Nous espérons que vous changerez d’avis et nous laisserez une autre chance. À bientôt ! L’équipe Private Sport Shop
Mar 13, 2023
 Verified review
delais de livraison pas du tout respectés
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Answer by privatesportshop.com/en
Mar 21, 2023
Good day, Thank you for your feedback. We take into account our customers" comments in order to improve our service. However, we need to distinguish between the shipping time and the delivery time as mentioned in the sale. We offer deliveries via several market-leading carriers (Colis Privé, Mondial relay or even DPD). All these carriers are independent of our company but do their best to deliver your parcels as efficiently as possible. See you soon! The Private Sport Shop team
Mar 7, 2023
 Verified review
je veux retourner une object et je dois attendre plus d'un jour pour recevoir une réponse command je dois faire le retour ? ceci n'est pas normal.
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Answer by privatesportshop.com/en
Mar 21, 2023
Bonjour, Nous sommes désolés d’apprendre que votre expérience sur notre site n’a pas été positive. Notre service clients a fait son maximum afin de vous apporter une solution rapide et a répondu à tous vos messages en moins de 48h en vous donnant toutes les informations demandées lors d’échanges cordiaux. Nous espérons que vous changerez d’avis et nous laisserez une autre chance. À bientôt ! L’équipe Private Sport Shop