privatesportshop.com/en
Reviews:

123 reviews in the last 12 months895 total reviews  

4.49
Good
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Top positive review

Jul 7, 2023
 Verified review
Produit conforme, prix attractif et délai respecté (attention à bien les regarder avant de commander) Seul bémol: J’avais la dernière fois renvoyé un produit mais j’ai du échanger plusieurs fois pour expliquer la raison du renvoi alors que cela faisait parti des demandes de renvoi

Top negative review

Jun 5, 2023
 Verified review
Après avoir attendu les délais de livraison indiqués, le casque Leatt commandé avec des chaussures n'est pas parti car le produit n'était pas disponible. Le même jour, un e-mail annonçait le meme casque au même prix. Mais si c'était introuvable!!!
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Reviews for privatesportshop.com/en

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Jul 14, 2023
 Verified review
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Answer by privatesportshop.com/en
Nov 1, 2023
Hello! Thank you for taking the time to rate us. Your rating suggests that you are not completely satisfied with your purchase on our website. Please feel free to share your comments and suggestions by contacting our customer service. Thanks to your feedback, we can improve the quality of our services. We look forward to welcoming you back to our website soon! Your Private Sport Shop Team
Jun 8, 2023
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Answer by privatesportshop.com/en
Jun 8, 2023
Hello! Thank you for taking the time to rate us. As your review does not contain any comments, we assume that you were satisfied with your order from us. Please feel free to share your comments and suggestions with us in the future! Our customer service team looks forward to responding to you. Sporty greetings, Your Private Sport Shop Team
Jun 5, 2023
 Verified review

Article confirmé et prévu 25 jours annulé

Après avoir attendu les délais de livraison indiqués, le casque Leatt commandé avec des chaussures n'est pas parti car le produit n'était pas disponible. Le même jour, un e-mail annonçait le meme casque au même prix. Mais si c'était introuvable!!!
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Answer by privatesportshop.com/en
Jun 8, 2023
Good day, We note your comment and apologise again for any inconvenience caused. When we offer a sale on our website, our suppliers guarantee us that the products are available. However, we may make a mistake and be unable to fulfil certain orders. As we do our best to satisfy our customers as much as possible, we initially tried to find replacement models from the partner brand, but were unable to do so. We were therefore forced to issue your refund to the payment method used for your purchase. We informed you immediately by e-mail. Thank you for your understanding. Sporty. Your Private Sport Shop Team
Jun 1, 2023
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Answer by privatesportshop.com/en
Jun 8, 2023
Hello! Thank you for taking the time to rate us. As your review does not contain any comments, we assume that you were satisfied with your order from us. Please feel free to share your comments and suggestions with us in the future! Our customer service team looks forward to responding to you. Sporty greetings, Your Private Sport Shop Team
May 31, 2023
 Verified review
Never got mammut airbag cartrige I ordered
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Answer by privatesportshop.com/en
Jun 8, 2023
Hello. We are sorry to hear that your experience on our website was not positive. Our customer service team did their best to provide you with a quick resolution and responded to all your messages within 48 hours and gave you all the information you requested in a cordial exchange. We hope you will change your mind and give us another chance. See you soon! Your Private Sport Shop Team
May 29, 2023
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Ca ne vaut pas le prix demandé
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Answer by privatesportshop.com/en
Jun 8, 2023
Bonjour, Nous sommes désolés d’apprendre que votre expérience sur notre site n’a pas été positive. Notre service clients a fait son maximum afin de vous apporter une solution rapide et a répondu à tous vos messages en moins de 48h en vous donnant toutes les informations demandées lors d’échanges cordiaux. Nous espérons que vous changerez d’avis et nous laisserez une autre chance. À bientôt ! L’équipe Private Sport Shop
May 24, 2023
 Verified review
Bonjour , les frais de port pour un retour d'article devrait être pris à votre charge comme sur beaucoup d'autres sites.
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Answer by privatesportshop.com/en
Jun 8, 2023
Good day, Thank you for taking the time to leave us a comment. We will cover the cost of returning a product that is defective or does not match your order. We are happy to assist you and hope you will be happy with your next order. Sporty Your Private Sport Shop Team
May 24, 2023
 Verified review
Really bad customer service and delivery. I oredered two items and inreceived just one
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Answer by privatesportshop.com/en
Jun 8, 2023
Hello. We are sorry to hear that your experience on our website was not positive. Our customer service team did their best to provide you with a quick resolution and responded to all your messages within 48 hours and gave you all the information you requested in a cordial exchange. We hope you will change your mind and give us another chance. See you soon! Your Private Sport Shop Team
May 24, 2023
 Verified review
Very late deliveries.
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Answer by privatesportshop.com/en
Jun 8, 2023
Good day, Thank you for your feedback. We take into account our customers" comments in order to improve our service. However, we need to distinguish between the shipping time and the delivery time as mentioned in the sale. We offer deliveries via several market-leading carriers (Colis Privé, Mondial relay or even DPD). All these carriers are independent of our company but do their best to deliver your parcels as efficiently as possible. See you soon! The Private Sport Shop team
May 12, 2023
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Answer by privatesportshop.com/en
Jun 8, 2023
Hello! Thank you for taking the time to rate us. Your rating suggests that you are not completely satisfied with your purchase on our website. Please feel free to share your comments and suggestions by contacting our customer service. Thanks to your feedback, we can improve the quality of our services. We look forward to welcoming you back to our website soon! Your Private Sport Shop Team
May 11, 2023
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Answer by privatesportshop.com/en
Jun 8, 2023
Hello! Thank you for taking the time to rate us. As your review does not contain any comments, we assume that you were satisfied with your order from us. Please feel free to share your comments and suggestions with us in the future! Our customer service team looks forward to responding to you. Sporty greetings, Your Private Sport Shop Team
May 9, 2023
 Verified review

padlle abîmé

Bonjour Répondre au mail car j' ai reçu mes 2 padlles dont 1 abîmé Cordialement
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Answer by privatesportshop.com/en
Jun 8, 2023
Hello! We are sorry to hear that you are having problems with the delivery. We take note of your comment and forward it to the transport company"s department as well as our logistics teams. We note that you have already been in contact with our customer service team, who will do their best to provide you with a solution. Yours sincerely, Your Private Sport Shop Team
May 5, 2023
 Verified review
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Answer by privatesportshop.com/en
Jun 8, 2023
Hello! Thank you for taking the time to rate us. As your review does not contain any comments, we assume that you were satisfied with your order from us. Please feel free to share your comments and suggestions with us in the future! Our customer service team looks forward to responding to you. Sporty greetings, Your Private Sport Shop Team
Apr 29, 2023
 Verified review
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Answer by privatesportshop.com/en
Jun 8, 2023
Hello! Thank you for taking the time to rate us. As your review does not contain any comments, we assume that you were satisfied with your order from us. Please feel free to share your comments and suggestions with us in the future! Our customer service team looks forward to responding to you. Sporty greetings, Your Private Sport Shop Team
Apr 28, 2023
 Verified review
délai de livraison beaucoup trop long et tableau des tailles qui ne correspond jamais avec les vêtements et pas qu'un peu
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Answer by privatesportshop.com/en
Jun 8, 2023
Good day, Thank you for your feedback. We take into account our customers" comments in order to improve our service. However, we need to distinguish between the shipping time and the delivery time as mentioned in the sale. We offer deliveries via several market-leading carriers (Colis Privé, Mondial relay or even DPD). All these carriers are independent of our company but do their best to deliver your parcels as efficiently as possible. See you soon! The Private Sport Shop team