Test My Allergy USA

Reviews:

On March 25, I received an email That my results would be ready in 3-5 days. It is not April 2 and no results yet.

I don't feel the results are accurate , there was also a lack of results and feel it was a waste of money.

Results didn't show anything on half of the things tested, even with known issues.

I have not heard back on any results yet.

My husband and I ordered a couples test from this company and they double-billed us. We had previously discussed purchasing a test and placed one in the cart, but we did not purchase it. We kept getting emails reminding us that the test was in the cart so we finally "clicked the link" in the email and purchased it. The email showed one couples test in the cart, but when we completed the purchase, it showed two couples tests in the cart. They have a chat feature on their website so we immediately contacted them on it to get the extra charge refunded. At first, they acted like we didn't have an order. So, we gave them screenshots showing the order number and the price they charged. Then they said we had to email them for a refund. We emailed them and then they said it had to go to their finance department for a refund. After some back and forth, with them insisting we ordered two couples tests, we decided we didn't want to deal with the company at all and asked for a full refund. But, honestly, We were a bit over it when we were initially told we didn't have an order at all and we had to prove we did. I also left a comment on one of their ads on Facebook warning others to be careful purchasing anything from them, as we had been double-charged and were having to go through all these steps to get refunded. I wasn't ugly, but I stated the facts of how it had gone so far contacting them and telling other buyers to pay attention to their purchase and what they were charged. As a result, the TestMyAllergy page blocked me on Facebook and that is all I needed to know about them. If they blocked me, then that tells you they block anyone that says anything that they do not like, therefore you aren't getting the whole story of dealing with them. We did get a refund after much back and forth and by placing a review on another website. As someone who has worked in customer service, they would have done much better had they apologized for the issue and inconvenience, refunded the extra charge, and been amicable and polite. Instead, they pretended we didn't have an order and then stated repeatedly that it was our fault that we were double-charged when all we did was click the link in the email they sent us for one couples test and got two instead.

I cannot access my results on the PDF! I see it there but it does not come up!... Also, not many foods showed up...I eliminated those mentioned and still have the same issues!!

I described the issue right at the beginning of the chat but had to repeat myself. I think taking a little more time to read the responses of the customer would be good

Lots of false positives and things that didn't make sense.