Test My Allergy USA

Reviews:

Had some difficulties with the emails not able to get to my email. I called and customer service helped me out and sent the ticket so the technician try to figured out the situation and it was resolved was able to received my results by email and to get in my acct.

Fast results, easy to understand and well presented. However, I think it'd be way better, if you provided an actual kit for the samples - as in, we pay for such and such test, you mail us a kit that includes instructions, a container for the samples, and packaging for shipping to you (shipping price already paid) so that we can mail from our home. It's frustrating wondering if I even did the sample right, packaged it right, and then the annoyance of having to go to the USPS post office just to mail it. Plus I had my suspicions that this was a scam because there WASN'T a kit. How did I know that this was going to a legit lab? The address was to a mailing supply store, not an actual address of a lab. I had no way of knowing, so when I got the email with my results, my relief was immense.

On March 25, I received an email That my results would be ready in 3-5 days. It is not April 2 and no results yet.

I don't feel the results are accurate , there was also a lack of results and feel it was a waste of money.

The results are helpful in many ways. I do have a concern that because the testing is done in the UK, and I live in the US, that some items which would show up strongly are not included. For example, Madrona trees are in the NW, north of Seattle, where I live, but may not be in the list of environmental items being tested. Also, I'm very allergic to house dust, but don't see it listed. I have ongoing sinus issues and wondering if there are a number of substances that only came to 84%, but collectively could make a difference. On another note, I am grateful that this test has been made affordable, and realize that I am probably wanting too much for the money. Thank you for providing a low cost alternative.

Test listed quite a lot of results. I do wish given the cost there was prepaid trackable shipping back. I had to pay postage and was not sure it was going to arrive in a good amount of time or arrive at all. Also, the test did not give easy to understand results.

My husband and I ordered a couples test from this company and they double-billed us. We had previously discussed purchasing a test and placed one in the cart, but we did not purchase it. We kept getting emails reminding us that the test was in the cart so we finally "clicked the link" in the email and purchased it. The email showed one couples test in the cart, but when we completed the purchase, it showed two couples tests in the cart. They have a chat feature on their website so we immediately contacted them on it to get the extra charge refunded. At first, they acted like we didn't have an order. So, we gave them screenshots showing the order number and the price they charged. Then they said we had to email them for a refund. We emailed them and then they said it had to go to their finance department for a refund. After some back and forth, with them insisting we ordered two couples tests, we decided we didn't want to deal with the company at all and asked for a full refund. But, honestly, We were a bit over it when we were initially told we didn't have an order at all and we had to prove we did. I also left a comment on one of their ads on Facebook warning others to be careful purchasing anything from them, as we had been double-charged and were having to go through all these steps to get refunded. I wasn't ugly, but I stated the facts of how it had gone so far contacting them and telling other buyers to pay attention to their purchase and what they were charged. As a result, the TestMyAllergy page blocked me on Facebook and that is all I needed to know about them. If they blocked me, then that tells you they block anyone that says anything that they do not like, therefore you aren't getting the whole story of dealing with them. We did get a refund after much back and forth and by placing a review on another website. As someone who has worked in customer service, they would have done much better had they apologized for the issue and inconvenience, refunded the extra charge, and been amicable and polite. Instead, they pretended we didn't have an order and then stated repeatedly that it was our fault that we were double-charged when all we did was click the link in the email they sent us for one couples test and got two instead.

Results didn't show anything on half of the things tested, even with known issues.

Need a dedicated VERBAL support team... someone to call with questions.

I have not heard back on any results yet.

ease of process. However, I didn't see my results, probably went to Junk. Had to contact company after receiving this survey email - which came through just fine. Might work on the notification process a bit more. Thank you

I cannot access my results on the PDF! I see it there but it does not come up!... Also, not many foods showed up...I eliminated those mentioned and still have the same issues!!

I described the issue right at the beginning of the chat but had to repeat myself. I think taking a little more time to read the responses of the customer would be good

It was easy to submit the test, it just took longer than expected to receive the results.

Heather was great and answered my question quickly over live chat.