Test My Allergy USA- Logo - reviews

Test My Allergy USA
Reviews:

166 reviews in the last 12 months246 total reviews  

3.10
Fair
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Top positive review

Feb 10, 2024
 Verified review
The results are helpful in many ways. I do have a concern that because the testing is done in the UK, and I live in the US, that some items which would show up strongly are not included. For example, Madrona trees are in the NW, north of Seattle, where I live, but may not be in the list of environmental items being tested. Also, I'm very allergic to house dust, but don't see it listed. I have ongoing sinus issues and wondering if there are a number of substances that only came to 84%, but collectively could make a difference. On another note, I am grateful that this test has been made affordable, and realize that I am probably wanting too much for the money. Thank you for providing a low cost alternative.

Top negative review

Jan 31, 2024
 Verified review
I hate to say it but I believe Test My Allergy is a scam. I had ordered one test for the basic hair test. Plucked hairs from my scalp. I thought it was great and a year or so later, I decided to purchase the premium hair test to check for the things that weren't checked for in the basic test. Plucked the hair from my scalp- hair had not been cut between tests. I was expecting the new test to have the same information as the first test along with new information that wasn't tested for in the first test. Yea, I received all new information. Very few same items. Like food sensitivities- a whole bunch of new ones and maybe 3 repeat ones. How can around 20 food sensitivities all change and go away in less than 2 years time? Especially when I hadn't changed my diet or lifestyle at all. After I received my second test and seen the results didn't even remotely match my first test, I started to look up reviews for TMA. It seems they have excellent reviews for people who order 1 test- or select that they want to do a retest. But for those who do 2 tests under different names but same hair- those are the ones who are getting drastically different results like mine. Which when paired with my results and after seeing other people's feedback- I think Test My Allergy is a scam service. Before you use this service, please do your research and look at feedback from other people. I seen people who ordered 2 tests at the exact same time and plucked hairs at the same time- but both tests were different. The company may have a good idea, but it needs more work and testing before taking money from people and selling it as a product.
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Reviews for Test My Allergy USA

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Apr 9, 2024
 Verified review
It didn't tell me what I was allergic too. It only said what reacted. Of course, black mold is going to react. That's not helpful. It's hard to trust and understand the results without clear answers. The title of the company is misleading because they specifically say in the results that an allergy you already have may not show up. I feel like the only foods that reacted were the ones that were in my system when I took the hair sample. I don't trust these results and I wasted my money.
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10 days ago
 Verified review
Had some difficulties with the emails not able to get to my email. I called and customer service helped me out and sent the ticket so the technician try to figured out the situation and it was resolved was able to received my results by email and to get in my acct.
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9 days ago
 Verified review
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Mar 23, 2024
 Verified review

Fast results, But Needs Better Shipping Procedure

Fast results, easy to understand and well presented. However, I think it'd be way better, if you provided an actual kit for the samples - as in, we pay for such and such test, you mail us a kit that includes instructions, a container for the samples, and packaging for shipping to you (shipping price already paid) so that we can mail from our home. It's frustrating wondering if I even did the sample right, packaged it right, and then the annoyance of having to go to the USPS post office just to mail it. Plus I had my suspicions that this was a scam because there WASN'T a kit. How did I know that this was going to a legit lab? The address was to a mailing supply store, not an actual address of a lab. I had no way of knowing, so when I got the email with my results, my relief was immense.
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Mar 3, 2024
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Feb 10, 2024
 Verified review
The results are helpful in many ways. I do have a concern that because the testing is done in the UK, and I live in the US, that some items which would show up strongly are not included. For example, Madrona trees are in the NW, north of Seattle, where I live, but may not be in the list of environmental items being tested. Also, I'm very allergic to house dust, but don't see it listed. I have ongoing sinus issues and wondering if there are a number of substances that only came to 84%, but collectively could make a difference. On another note, I am grateful that this test has been made affordable, and realize that I am probably wanting too much for the money. Thank you for providing a low cost alternative.
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Feb 8, 2024
 Verified review
Test listed quite a lot of results. I do wish given the cost there was prepaid trackable shipping back. I had to pay postage and was not sure it was going to arrive in a good amount of time or arrive at all. Also, the test did not give easy to understand results.
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Feb 11, 2024
 Verified review

Inaccuracies

I have had extensive skin and serum testing done to identify allergens and sensitivities. While this hair test showed some, it missed many. It included several the skin and serum testing showed zero reactions to. Not convinced of its accuracy. Have been on avoidance diet regarding what hair testing showed as highly sensitive to and no change in symptoms as of yet.
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Feb 25, 2024
 Verified review

Would like to get my results before you ask me

I keep getting asked how I like this company and I haven’t even gotten my results yet.
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Feb 6, 2024
 Verified review
Seemed to cookie cutter / basic.
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Feb 19, 2024
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Jan 20, 2024
 Verified review
Meh... I should have thought this through before buying this. I got my results fast enough but now what? What do I do with this information? I guess that's on me.
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Answer by Test My Allergy USA
Jan 24, 2024
Thank you for your review. We’re very proud of our service and we appreciate your feedback. We are always looking to improve our service, and your feedback helps. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Donna, Customer Service Manager
Jan 22, 2024
 Verified review
Need a dedicated VERBAL support team... someone to call with questions.
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Answer by Test My Allergy USA
Jan 24, 2024
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Aug 12, 2023
 Verified review
ease of process. However, I didn't see my results, probably went to Junk. Had to contact company after receiving this survey email - which came through just fine. Might work on the notification process a bit more. Thank you
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Answer by Test My Allergy USA
Sep 17, 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmyallergy.com Thanks again for the great review! Donna, Customer Service Manager
Jun 5, 2023
 Verified review
I would have liked a better explanation on intolerances. Example: Instead of showing that I have an intolerance to all kinds of milk , is it a lactose intolerance or something else.
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Answer by Test My Allergy USA
Jun 9, 2023
Thank you for your review and feedback. I am pleased to confirm our testing includes many different aspects of milk. However, we also test milk as a whole item. If you have shown an intolerance to milk as a whole item, we recommend removing dairy from the diet for 4-6 weeks. If you have any further questions, please don't hesitate to reach out to info@testmyallergy.com Thanks again for the great review! Donna, Customer Service Manager
Jun 6, 2023
 Verified review

Platform changes

I think having a clearer way to track the results would be helpful. Also, the results being formatted clearer would be helpful.
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Answer by Test My Allergy USA
Sep 17, 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. If you have any queries or concerns about your order, please contact our customer service team at info@testmyallergy.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
May 7, 2023
 Verified review
Unsure the results are accurate. I am basically allergic to every food group and 80% of the food listed.
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Answer by Test My Allergy USA
Sep 17, 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. If you have any queries or concerns about your order, please contact our customer service team at info@testmyallergy.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
Jul 6, 2023
 Verified review
It was easy to submit the test, it just took longer than expected to receive the results.
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Answer by Test My Allergy USA
Sep 17, 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmyallergy.com Thanks again for the great review! Donna, Customer Service Manager
May 7, 2023
 Verified review
Long duration waiting on results. Had to call numerous times to obtain my results
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Answer by Test My Allergy USA
Sep 17, 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. If you have any queries or concerns about your order, please contact our customer service team at info@testmyallergy.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
May 15, 2023
 Verified review

Thanks!

Heather was great and answered my question quickly over live chat.
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Answer by Test My Allergy USA
May 18, 2023
Hi Susanna, thank you for the great review! We are very proud of our LiveChat team, so we will pass this on to Heather straight away. When your results are so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! If you have any further questions, please don't hesitate to reach out to info@testmyallergy.com Thanks again for the great review! Donna, Customer Service Manager