Review summary
Customers overwhelmingly praise the fast and timely delivery of their orders. Customer service is frequently described as excellent, helpful, and responsive. Most customers are highly satisfied with the quality of the products, describing them as excellent and top-notch. Some customers express dissatisfaction with pricing, shipping costs, and order minimums.
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How Trusted Shops prevents fake reviewsReviewsZÜCA EUROPE
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Verified
Excellent customer service, helped me ensure I didn’t accidentally order a duplicate part. Fast shipping and good quality product.
Reply from ZÜCA EUROPE
Hi Niels,
Thank you so much for the lovely review!
We’re really glad we could help make sure you got the right part and avoided ordering a duplicate by accident. It’s also great to hear that everything arrived quickly and that you’re happy with the quality.
We truly appreciate your support and hope you continue enjoying your ZÜCA 😊
Verified
Best quality!!
Reply from ZÜCA EUROPE
Hi,
Thank you for the amazing 5-star rating! We’re happy to hear you’re satisfied with the quality of your purchase. We always strive to provide products that meet our customers’ expectations.
We appreciate you and look forward to serving you again.
Verified
Reply from ZÜCA EUROPE
Hi,
Thank you so much for your wonderful 5-star review! We’re grateful for your support and happy to know you had a great experience.
Verified
Reply from ZÜCA EUROPE
Hi,
Thank you for taking the time to leave us a 5-star rating!
We're pleased that your shopping experience, from delivery to product quality, met your expectations. We hope to welcome you back soon.
Verified
Tom
Even though it was sent not within 24 hours after calling the support line, the service was great and I was even given a free T-shirt because of the delay so thank you once again
Reply from ZÜCA EUROPE
Thank you for your feedback and for your patience. We apologize that your order wasn’t shipped within the expected timeline.
We’re really glad to hear that our support team took good care of you. We truly appreciate your understanding and your support, and we’ll do our best to provide an even smoother experience next time.
Verified
Verified
You customers service is brilliant.
What could you do better you ask? Just don’t change
Reply from ZÜCA EUROPE
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that you had such a positive experience with our customer service.
We'll do our very best to keep delivering the same level of support you enjoyed. 😊 Thank you so much for your support and trust! ✨
Verified
Reply from ZÜCA EUROPE
Thank you so much for the 5-star review ⭐️ We truly appreciate your support and are so happy to hear you had a great experience!
Verified
Reply from ZÜCA EUROPE
Thank you so much for the 5-star review ⭐️ We truly appreciate your support and are so happy to hear you had a great experience!
Verified
Reply from ZÜCA EUROPE
Thank you for your feedback and for taking the time to leave us a review. Once again, we’re sorry to hear about the delivery issue you experienced.
While the final delivery process is handled by the carrier and beyond our control, we truly appreciate you sharing your experience with us. We’ll continue working on improving our processes to provide a better experience in the future.
Verified
very fast delivery
Reply from ZÜCA EUROPE
Thank you for 5-star rating ⭐ We truly appreciate your support and are glad everything arrived smoothly!
Verified
Reply from ZÜCA EUROPE
Thanks for the amazing 5-star review! We’re so happy you’re satisfied with the product and service 💜
Verified
Bardzo dziękuję za szybką dostawę.
Reply from ZÜCA EUROPE
Thank you so much for your 5-star rating! ⭐ We’re thrilled to hear you’re happy with the delivery Your support truly means a lot to us!
Verified
Reply from ZÜCA EUROPE
Thank you for the 5-star review! We’re happy to hear you had a great experience with your order 😊
Verified
Reply from ZÜCA EUROPE
Hi,
Thank you so much for your 5-star review on your Sport Frame purchase! We truly appreciate you taking the time to share your feedback and support.
Verified
Reply from ZÜCA EUROPE
Thank you so much for your 5-star review!
We truly appreciate your support and are happy to hear you had a great experience with both our products and service. Enjoy your ZÜCA 😊
Verified
Pricing is extremely confusing. The deals are hidden away, they don't make student discount obvious. And they don't really care if you politely point this out to them.
Shame there are so few stockists in Europe. Will buy from US or Canada in the future.
Reply from ZÜCA EUROPE
Hi Gareth,
An unexpected bill at the door is never fun, especially after a purchase you'd been thinking about for weeks. I hear you.
Here's the honest picture. Brexit duties and VAT are charged by UK customs, not by us. We flag this at checkout under the shipping option. Your bundle was already discounted by over €150, and our system can't combine the student discount with a promotional price.
What I will take from your review is the clarity point. If the wording at checkout caused confusion, that's on us to improve. We're going to look at it.
Even if the start wasn't what you'd hoped for, we genuinely wish you many great rounds with the cart out on the course.
Verified
Reply from ZÜCA EUROPE
Thanks for your 5-star rating! We’re glad you loved the delivery and the product. We appreciate your feedback on our service and will keep improving.
Verified
Reply from ZÜCA EUROPE
Thank you for the 5 stars! ⭐ We’re so glad everything from delivery to product to service met your expectations. We really appreciate your support!
Verified
Reply from ZÜCA EUROPE
Thank you so much for the 5-star rating! We truly appreciate your support and are glad you had a great experience. 😊