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Review summary
Customers frequently praise the speed of delivery, responsive and helpful customer service, and are highly satisfied with the quality, durability, and design of the products. Many also appreciate the clear and prompt communication provided throughout the purchasing process. However, some customers have experienced delivery delays, difficulties reaching support, incorrect or incomplete orders, and issues with unclear notifications or updates. Additionally, certain customers find the products expensive or are dissatisfied with extra costs such as import taxes and a lack of free shipping.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsZÜCA EUROPE
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Verified
Excellent
I placed an order, but the item was out of stock. However, they acted incredibly quickly and efficiently to resolve the stock issue.
The customer service was fantastic. Eileen was very friendly and quick to respond. She also went out of her way to make sure the order arrived on time.
Thank you so much for the excellent service!
Verified
The heavy tester of a Zuca bag :)
I really like that you created the product with changeable parts, durable. However, I joked that a bag for a lifetime was probably not meant for my lifetime :) I'm an adult figure skater, owning your bag for 10 years. I actually use it every day, not loading in a car, but walking a few kilometers with it almost every day.
I bought a handle and had to cut the old one out with the saw, because the old one was rusted with all the screws. Because the snow and rain water reaches that part and the screws of the handle.
Reply from ZÜCA EUROPE
Thank you so much for your review and for putting your ZÜCA bag to the ultimate test! 10 years of almost daily use and walking several kilometers is seriously impressive. 😊
We’re so glad the replaceable parts have helped you keep your bag going for all these years. We really appreciate your support and love hearing how much use your ZÜCA has seen. Here’s to many more skating adventures together! ⛸️
Verified
Great Product!
Fast delivery, clear communication and Züca bag was very simple to assemble with instructions provided! Happy to have a Züca bag for skating before theyre gone :( Altogether lovely!
Verified
Quick delivery for a quality bag
The delivery to Sweden was quick and the quality of the bags is good. Would recommend to anyone looking for a bag to transport their figure skating gear in.
Verified
My 8 years old synchro skater daughter loves dogs and she asked new züca bag for christmas. It will be her christmas present. I think she will love it🥰
Verified
I love how my Zuca bag looks
I love how my new Zuca bag looks, how practical it is, how easy it is to put it in the car and to take it out, how well done it is! So many useful pockets! Thank you for such a great bag for my makeup😍
Reply from ZÜCA EUROPE
Thank you for taking the time to leave us such a lovely review! ❤️
We’re so glad you chose ZÜCA and hope your new make up cart brings you lots of happy makeup days ahead! ✨
Verified
Speed of transation, quick support and the price
I totally did not like, despite the fact of over 400$ cart lack of free shipping
Reply from ZÜCA EUROPE
Thank you for your feedback.
We’re sorry the shipping cost was disappointing. As we’re currently offering 25% off our regular priced items as part of our final sale, we’re unfortunately unable to offer free shipping during the promotion. We appreciate your understanding and support.
Verified
Excellent quality and service! Everything was perfect from start to finish. Fast delivery, beautiful packaging, and an amazing product. Highly recommended! ⭐️⭐️⭐️⭐️⭐️
Reply from ZÜCA EUROPE
Thank you for the wonderful feedback! We put a lot of care into every step from how we prepare orders to how quickly they reach you—so it means a lot to hear it showed. We truly appreciate your support and can't wait to have you shop with us again.
Verified
Very quick to process my order and get it shipped out. Product arrive exactly as advertised. Excellent service
Reply from ZÜCA EUROPE
Thank you so much for your wonderful 5-star review! ⭐️ We’re delighted to hear that you’re happy with your ZÜCA product and had a great experience with our customer service and delivery. Your kind words mean a lot to our team. Thank you for choosing us.
Verified
It was hard to know with day the package was going to arroces but at list the company send me the mail
Reply from ZÜCA EUROPE
Thank you for your feedback.
We’re sorry that the delivery was unclear and that you didn’t have better visibility on when your package would arrive. We understand how frustrating that can be. We’re glad our team was able to keep you updated, and we truly appreciate your patience and support. It means a lot to us. 💙
Verified
Why you're going out? Zuca is good, but expensive. Also option for new products, lighter and easier to transport.
Reply from ZÜCA EUROPE
Thank you so much for your kind words and feedback! We’re glad to hear you’ve enjoyed your ZÜCA.
Verified
Very good. Got a accessoire piece which didn't fit and it has not been recognizable, that it couldn't fit my cart.
Eveything else was fine. Thank you
Verified
J'ai apprécié la rapidité d'envoi rien a redire ..a part que c'est dommage que Zucca ferme .
Reply from ZÜCA EUROPE
Merci beaucoup ! Nous sommes vraiment ravis que votre commande vous soit parvenue rapidement.
C'est pour nous aussi un moment doux-amer que de fermer nos portes, et des commentaires comme le vôtre nous rendent particulièrement reconnaissants envers tous les merveilleux clients qui ont soutenu ZÜCA au fil des ans. 💙
Verified
My daughter loves the bag. The downfall was the import tax charge of £53
Reply from ZÜCA EUROPE
We’re so happy to hear your daughter loves her bag! We understand that the import charge was disappointing. These charges are set by the UK customs authorities and are not charged by us. Unfortunately, they are outside our control.
Thank you for your feedback and support!
Verified
Så tilfreds med den hurtige levering! Har dog ikke afleveret gaven i nu ! Men hun skal snart have den ! Så skriver jeg igen
Reply from ZÜCA EUROPE
Tusind tak! Vi håber, at hun bliver helt vild med sin ZÜCA, når hun får den.
Vi sætter virkelig pris på din støtte!
Verified
The best option for figure skating! We like Zuca so much! 🫶
Reply from ZÜCA EUROPE
This makes us so happy to hear! We love knowing that ZÜCA is part of your figure skating journey. Thank you so much for your love and support! 💖
Verified
Super nice trolley! In love !
Verified
Very friendly, helpful fast communication and fast shipping. Thanks
Reply from ZÜCA EUROPE
Thank you so much for your wonderful 5-star review. ⭐️ It truly means a lot to us to know that you’ve had a positive experience with ZÜCA Europe, from our products and customer service to delivery. We’re incredibly grateful for your support and for taking the time to share your experience with us. 💙
Verified
Nice
Shipping was very fast and nice product
Reply from ZÜCA EUROPE
We’re happy to hear your order arrived quickly and that you’re happy with the product. We appreciate your support!
Verified
Easy buying and shipping
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Welcome to ZÜCA Europe Since 2012, we’ve been bringing ZÜCA’s smart, strong, and stylish carry-all bags from the U.S. to Europe. Whether you're heading to school, the sports field, or a job on locat...
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