transgroom.com/en

Reviews:

Hi, I'm sorry you did not receive your order yet. Something must have gone wrong with the shipping company. I see you are registered with us with an other e-mail address so I can not find you in our system with this address. Can you send a mail to info@transgroom.com or give us a call on 0032 56 25 20. We will be happy to help you and solve the problem. Have a very nice weekend.

Hello Marte, Thank you for taking the time to share your feedback with us. We appreciate your honesty, and we apologize for any inconvenience you may have experienced. We're pleased to hear that your delivery was satisfactory. However, we're sorry to learn that you found our communication lacking. We understand the importance of clear communication and sincerely apologize for any frustration this may have caused. Looking forward to your feedback. Kind regards,

Hi Zaneta Thank you for your mail. I've sent you a mail Wednesday to inform you that we will send a new piece and to ask if you want to hold on to this piece because it's possible we'll need it back to send to our supplier. Mayby my mail arrived in your spam? Can you check please? If you have any questions, do not hesitate to contact us. Have a great day.

Hello Anna, thank you for your feedback. We acknowledge that your order faced some issues on our website. Occasionally, our payment system can flag certain orders, and we regret any inconvenience this may have caused. We reached out to you and manually processed your order. Unfortunately, due to the delay, some products were no longer in stock, and we informed you about this. We also understand your concerns regarding the tracking of your order. The tracking information is sent automatically via DPD, and it's possible that these emails might end up in your spam folder. It might be a good idea to check there as well. The good news is that your order has been successfully delivered, with the exception of one product. We apologize for the delay you experienced with your order and appreciate your patience. If you have any further questions or comments, we are here to assist you.

Dear Ruth, Thank you for sharing your feedback. We apologize for the error in your order and any inconvenience caused. Our team has made efforts to rectify the situation by presenting various solutions and options for resolving the issue. We regret that none of these options were satisfactory to you, and we sincerely apologize for not finding a resolution that met your expectations. Once again, we appreciate your feedback and the opportunity to improve our services. We look forward to the possibility of resolving this issue to your satisfaction.

Hi Suzie, thank you for your review. Can you send me a picture of the broken item by mail please? It is not meant to break so quickly. With the right info, we can give you the right solution. You can e-mail us on info@transgroom.com. Have a nice day.

Hi Aneta, thank you for your review. I saw you are already in contact with my colleage Thijs. He made complaint with DPD about this matter. Apparently something has gone wrong. We will send you the broken items again. Have a nice day.

Hi, thank you for your review. I will send your remark to my colleague Davine, she will see what the problem is with DPD and will get back to you. Have a nice day.

Beste Frans, Bedankt voor je antwoord. Ik begrijp je frustratie. We hopen dat we je de volgende keer een betere ervaring kunnen geven.

Hi Judith, Thank you for your mail. I see you did not send a mail yet about the problem. I will forward this info to my colleague Davine who's in charge of all the DPD problems. She will contact you further on to make sure you'll get the right solution for this matter.