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Henri Willig Cheese
Reviews:

496 reviews in the last 12 months1,182 total reviews  

4.84
Excellent

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Top positive review

Sep 16, 2023
 Verified review
We had tried Henri Willig a few years ago when we were in Amsterdam, so we knew that it was a premium cheese and that we liked it. We were in Rotterdam recently and visited the shop located in the Markthal. The gentleman there was very helpful. We were able to try several different cheeses and choose our favorite. I decided that I wanted to bring home about 10 hunks of cheese as gifts, so the nice man talked with me about shipping. I placed an order when I got home, and the service was excellent. Easy to use website, and we ordered 2 organic and 8 Extra Old Cow Cheese (our favorite). The cheese arrived 2 days later via FedEx. Everyone who I have given the cheese to has enjoyed it as much as my husband and I do. I love being able to share things that we find on our travels with family and friends, and was a grand slam gift. And there might be a few hunks of cheese in my refrigerator that were a gift to my husband and me. We like eating the cheese as part of a charcuterie board, but I’ve heard back from a couple of people, one who has used the cheese in an omelet and one who has made grilled cheese sandwiches with it. I believe I’ll be ordering again.

Top negative review

Sep 5, 2023
 Verified review
I made my order on August 19th, 2023 and have YET to receive any update about my order, let alone my order itself. Nothing has been delivered to me and the last I checked, it said that the label has been put on it, but it hasn't even left the facility yet! For someone who was planning on being a long time customer, this is very sad and am not interested in making any orders in the future with poor customer service like this.
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Reviews for Henri Willig Cheese

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JD
Jacques D.
Engis (Belgique)
May 22, 2024
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May 20, 2024
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May 18, 2024
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May 18, 2024
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6 days ago
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$200 stolen. No cheese. No tracking number. Absolutely horrible customer service. Don't waste your money ordering.
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Answer by Henri Willig Cheese
6 days ago
We are sorry that the delivery of your order was not carried out to your satisfaction. First of all, we would like to make it clear that your money has certainly not been stolen. Henri Willig customer service will do everything possible to help you find your parcel. As communicated on May 30th, we have sent your order to your changed delivery address. The track & trace was sent in the same day to your email address. We are sorry that you do not seem to have received them. You will find all further information in the personal email we have sent you. We are very sorry for the inconvenience and are happy to answer any questions and provide assistance at webshop@henriwillig.com. Your Henri Willig Customer Care Team
9 days ago
 Verified review

todavia no ha llegado el producto

todavía no ha llegado el producto
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Answer by Henri Willig Cheese
8 days ago
Dear Cesar, Thank you for your message. I am sorry to hear that you have not received your package yet. We have just sent you an email so that we can resolve this. I would like to offer you our apologies for the inconvenience. Kind regards, Your Henri Willig Customer Care team
May 8, 2024
 Verified review

Delicious cheese, fast delivery

I visited their cheese farm when I was in Amsterdam. Many varieties, all delicious. When I got home I ordered 5 cheeses online. They came very quickly , looking exactly like in their Netherlands shop. Ordering t was very easy, and shipping charges very reasonable. I’m looking forward to ordering many more times.
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Answer by Henri Willig Cheese
May 14, 2024
Thank you for your kind words and your support. We are delighted that you enjoyed our cheese selection and that ordering was easy for you. We look forward to helping you make more delicious memories! Your Henri Willig Customer Care Team
May 10, 2024
 Verified review
First bought cheese from them on a trip to The Netherlands back in 2017 and then stopped every year after when I visited Europe. Was thrilled when they opened a place in NY but then Covid hit. Now I order twice a year for myself and order in November for Xmas gifts. Fenugreek and Asparagus are my two favorites
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Apr 18, 2024
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Cheese is very good, but the customer service was horrible. Nobody didn't answer my emails in english and the details when you can collect your products from stores wasn't clear
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Answer by Henri Willig Cheese
Apr 18, 2024
Thank you for your feedback. We apologize for any confusion regarding the customer service and the collection details from stores. We strive to provide excellent customer service and we are continuously improving our services. Your Henri Willig Customer Care
Apr 29, 2024
 Verified review

Excellent cheeses!

Could not bring back from Europe on my vacation, so I ordered online. Shipping was a bit extreme, but cheese was outstanding! TY.
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Answer by Henri Willig Cheese
May 1, 2024
Thank you very much for your kind words and for taking the time to share your experience. We are glad that you enjoyed our cheese and we appreciate your patience with the shipping. Hope to see you soon again in one of our shops in the Netherlands, Germany or Austria. Or in our Webshop. Your Henri Willig Customer Care Team
May 10, 2024
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Cheese is delicious and easy to order. The package was delayed by four days from expected date, which was disappointing.
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May 5, 2024
 Verified review
Very good quality of the products, carefully packaged and delivered on time. Highly recommended.
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Answer by Henri Willig Cheese
May 14, 2024
Thank you so much for your kind words. We are delighted that you are pleased with your purchase and that the cheese set arrived on time. We appreciate your. feedback! Hope to see you soon again in the Henri Willig Webshop. Your Henri Willig Customer Care Team
May 15, 2024
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Excellent high quality cheese! From now on Henri Willig is my main supplier of cheese!
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Apr 23, 2024
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Excellent online shopping!

Excellent online shop with fantastic yummy products and quick and safe deliveries!
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Answer by Henri Willig Cheese
Apr 23, 2024
Thank you for your kind words! We are pleased to hear that you enjoyed the goat cheese, the sausage, the honey and all the other dutch delicacies and your delivery experience. Hope to see you soon again in the Henri Willig Webshop. Your Henri Willig Customer Care Team
Apr 28, 2024
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Great products and speedy delivery

Absolutely beautiful cheese. Excellent delivery service.
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Answer by Henri Willig Cheese
May 1, 2024
Thank you so much for your positive feedback! We are thankful that you enjoy our delicious cheese and appreciate your generous comments about our delivery service. We look forward to your next visit to the Henri Willig webshop or one of our many shops in the Netherlands, Germany and Austria. Your Henri Willig Customer Care Team
May 1, 2024
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Amazing service with great cheese! Highly recommend!
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Answer by Henri Willig Cheese
May 2, 2024
Thank you so much for your kind words! We are delighted to hear that you enjoyed our cheese and service. We hope to see you soon again. Your Henri Willig Customer Care Team
May 14, 2024
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Excellent fromage et rapidité de livraison
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BT
B. T.
Vienne
May 10, 2024
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Quick and excellent

Quick delivery, excellent cheese!
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May 16, 2024
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May 16, 2024
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