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Top positive review
Sep 16, 2023
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We had tried Henri Willig a few years ago when we were in Amsterdam, so we knew that it was a premium cheese and that we liked it. We were in Rotterdam recently and visited the shop located in the Markthal. The gentleman there was very helpful. We were able to try several different cheeses and choose our favorite. I decided that I wanted to bring home about 10 hunks of cheese as gifts, so the nice man talked with me about shipping. I placed an order when I got home, and the service was excellent. Easy to use website, and we ordered 2 organic and 8 Extra Old Cow Cheese (our favorite). The cheese arrived 2 days later via FedEx. Everyone who I have given the cheese to has enjoyed it as much as my husband and I do. I love being able to share things that we find on our travels with family and friends, and was a grand slam gift. And there might be a few hunks of cheese in my refrigerator that were a gift to my husband and me. We like eating the cheese as part of a charcuterie board, but I’ve heard back from a couple of people, one who has used the cheese in an omelet and one who has made grilled cheese sandwiches with it. I believe I’ll be ordering again.
I made my order on August 19th, 2023 and have YET to receive any update about my order, let alone my order itself. Nothing has been delivered to me and the last I checked, it said that the label has been put on it, but it hasn't even left the facility yet! For someone who was planning on being a long time customer, this is very sad and am not interested in making any orders in the future with poor customer service like this.
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Reviews for Henri Willig Cheese
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Mar 13, 2024
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Mar 12, 2024
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Shipping was twice as much as my last order. Too large of an increase
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Answer by Henri Willig Cheese
Mar 12, 2024
Thank you for your valuable feedback. We are grateful that you choose our services and we value your opinion. We always strive to provide the best possible experience for our customers and we appreciate you taking the time to let us know about your experience.
Henri Willig Customer Care
Mar 12, 2024
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Mar 11, 2024
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Mar 9, 2024
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Perfect products, web site and payment connection to improve...
The products are very good (a little bit expensive...) but the web site often buggs... especially when there is a promotion/offer, sales etc. Very difficult to use it and difficuties to pay (try with 3 different cards!). Otherwise I'd gave 5* !
Anna from the client service is very reactive, thanks !
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Mar 9, 2024
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The shipping was fast!
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Mar 9, 2024
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My order got stuck in Memphis.
Over two weeks later and FedEx/Willig are still debating the reason and the package location. I have no cheese, no refund, and no reason to praise Henri Willig customer service. It is now Saturday morning and apparently customer help is nonexistent on weekends.
MIH
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Answer by Henri Willig Cheese
Mar 12, 2024
Thank you for bringing this to our attention. We understand your frustration and sincerely apologize for the inconvenience.
We are sorry that you have received a bad impression of our service. The Henri Willig Customer Care Team is at your disposal from Monday to Friday, and since the well-being of our customers is our top priority, we have initiated the refund before the weekend.
Henri Willig Customer Care
Mar 9, 2024
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Mar 8, 2024
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EXCELENTE TRATO Y RAPIDEZ
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Answer by Henri Willig Cheese
Mar 11, 2024
Gracias por la excelente valoración y por reconocer nuestro rápido servicio. Nos comprometemos a ofrecer la mejor experiencia posible al cliente.
Henri Willig Customer Care
Mar 8, 2024
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Mar 8, 2024
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Mar 7, 2024
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Completely convinced ! I like it
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Answer by Henri Willig Cheese
Mar 8, 2024
Thank you so much for your kind words! We are delighted to hear that we were able to impress you with the quality and taste of our high-quality cheese with truffles and the delicious truffle mayonnaise.
Henri Willig Customer Care
Mar 5, 2024
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Mar 5, 2024
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Yummy cheese, ships fast.
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Answer by Henri Willig Cheese
Mar 7, 2024
Thank you for your positive feedback. We are glad to hear that you enjoyed our goat and sheep cheese and appreciate your support!
Henri Willig Customer Care
Mar 5, 2024
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Mar 4, 2024
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Excellent product reasonable shipping costs
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Answer by Henri Willig Cheese
Mar 4, 2024
Thank you for your feedback! We are glad that our cow cheese with red pesto, the coconut cheese and the selection of the Henri Willig family line with cow- goat,- and sheepmilk met your expectation.
Henri Willig Customer Care
Feb 29, 2024
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Feb 28, 2024
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Great experience, cheese is awesome
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Answer by Henri Willig Cheese
Feb 29, 2024
Thanks so much for your positive feedback! We're thrilled you enjoyed the combimation of 3 cheeses with cow-, goat- and sheepmilk.
Henri Willig Customer Care
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