Henri Willig Cheese Reviews:
477 reviews in the last 12 months1,108 total reviews
Excellent
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Top positive review
Sep 16, 2023
Verified review
We had tried Henri Willig a few years ago when we were in Amsterdam, so we knew that it was a premium cheese and that we liked it. We were in Rotterdam recently and visited the shop located in the Markthal. The gentleman there was very helpful. We were able to try several different cheeses and choose our favorite. I decided that I wanted to bring home about 10 hunks of cheese as gifts, so the nice man talked with me about shipping. I placed an order when I got home, and the service was excellent. Easy to use website, and we ordered 2 organic and 8 Extra Old Cow Cheese (our favorite). The cheese arrived 2 days later via FedEx. Everyone who I have given the cheese to has enjoyed it as much as my husband and I do. I love being able to share things that we find on our travels with family and friends, and was a grand slam gift. And there might be a few hunks of cheese in my refrigerator that were a gift to my husband and me. We like eating the cheese as part of a charcuterie board, but I’ve heard back from a couple of people, one who has used the cheese in an omelet and one who has made grilled cheese sandwiches with it. I believe I’ll be ordering again.
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Top negative review
Sep 5, 2023
Verified review
I made my order on August 19th, 2023 and have YET to receive any update about my order, let alone my order itself. Nothing has been delivered to me and the last I checked, it said that the label has been put on it, but it hasn't even left the facility yet! For someone who was planning on being a long time customer, this is very sad and am not interested in making any orders in the future with poor customer service like this.
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Reviews for Henri Willig Cheese
Mar 9, 2024
Verified review
My order got stuck in Memphis.
Over two weeks later and FedEx/Willig are still debating the reason and the package location. I have no cheese, no refund, and no reason to praise Henri Willig customer service. It is now Saturday morning and apparently customer help is nonexistent on weekends.
MIH
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Answer by Henri Willig Cheese
Mar 12, 2024
Thank you for bringing this to our attention. We understand your frustration and sincerely apologize for the inconvenience.
We are sorry that you have received a bad impression of our service. The Henri Willig Customer Care Team is at your disposal from Monday to Friday, and since the well-being of our customers is our top priority, we have initiated the refund before the weekend.
Henri Willig Customer Care
Feb 17, 2024
Verified review
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Sep 5, 2023
Verified review
I made my order on August 19th, 2023 and have YET to receive any update about my order, let alone my order itself. Nothing has been delivered to me and the last I checked, it said that the label has been put on it, but it hasn't even left the facility yet! For someone who was planning on being a long time customer, this is very sad and am not interested in making any orders in the future with poor customer service like this.
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Answer by Henri Willig Cheese
Sep 6, 2023
We are sorry that you have not received your order yet. We have just learned that your package was lost in transit. Of course we will send another package as soon as possible. Shortly you will receive the new track & trace.
Please always contact Henri Willig Customer Service at webshop@henriwillig.com with all your questions and concerns regarding your order. You are guaranteed to get help here.
Dec 23, 2023
Verified review
I never received my order. GLS the transportation company is horrible, each day they gave a different update, said that there was no one home and I was there the whole time, they never showed up. I’m trying to get a refund. But terrible experience
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Oct 30, 2023
Verified review
Disappointed - Possible heat in shipping
Purchased 5 Pure Perfection wedges and the cheese didn't have the salt crystal taste bursts that we experienced when we purchased it in Europe. Perhaps the international shipping and heat may have caused the greasy texture and lack of flavor.
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May 26, 2023
Verified review
I have not received my order. It went from NJ to TN and has been there since 5/18, over a week. My fear is that it is lost. I was hoping to have it for the holiday.
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Apr 2, 2024
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Not delivered
The order was placed 3/20/2024, today is 4/2/2025 and we still did not receive the package. Not sure if the cheese will still be good to eat when/if it's delivered.
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Answer by Henri Willig Cheese
Apr 3, 2024
We are sorry that you have still not received your order. Unfortunately, we were not aware of this. Please never hesitate to inform us immediately of any delays or problems with your orders at webshop@henriwillig.com. As you can see from our e-mails to you today, we have taken immediate action to enable delivery.
Your Henri Willig Customer Care Team
Dec 10, 2023
Verified review
I made an order long time ago....already payed. I still have no sign from you....
Hope to receive it very, very soon. I really need it.
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Oct 26, 2023
Verified review
Order was lost and neither Willig or FedEx could locate, took 2 weeks to finally receive order.
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Answer by Henri Willig Cheese
Oct 27, 2023
We are also sorry that the delivery was not carried out as planned. After we received your message, we immediately sent another package. And we hope that our gift, the Henri Willig sheep cheese, has compensated you a little for the long waiting time.
Your Henri Willig Customer Service
Nov 7, 2023
Verified review
I have not received my cheese despite paying for it
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Answer by Henri Willig Cheese
Nov 8, 2023
It is a real shame that your order was lost in transit.
As promised by e-mail, we have of course sent you another delicious cheese parcel immediately. According to FedEx, this will be delivered shortly.
The track & trace you received already by e-mail yesterday. If you have any further questions or requests for Henri Willig customer service, we look forward to hearing from you at webshop@henriwillig.com
MP
Marie-Huberte P.
Leucate
May 27, 2023
Verified review
de aspergekaas was een teleurstelling
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Dec 11, 2023
Verified review
I have not received my order.
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Answer by Henri Willig Cheese
Dec 12, 2023
We are very sorry that you have not received your order yet. Unfortunately, even the transport company can no longer locate your package.
Therefore, we will send another package with your delicious selection of Henri Willig cheese as quick as possible.
Soon you will receive an email with your tracking information and hopefully it won't be long before you can finally enjoy your first piece of Henri Willig cheese.
We apologize for the inconvenience and are available to answer any questions you may have.
Your Henri Willig Customer Service
webshop@henriwillig.com
Nov 15, 2023
Verified review
Packaging and prices.
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