Henri Willig Cheese Reviews:
477 reviews in the last 12 months1,135 total reviews
Excellent
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Top positive review
Sep 16, 2023
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We had tried Henri Willig a few years ago when we were in Amsterdam, so we knew that it was a premium cheese and that we liked it. We were in Rotterdam recently and visited the shop located in the Markthal. The gentleman there was very helpful. We were able to try several different cheeses and choose our favorite. I decided that I wanted to bring home about 10 hunks of cheese as gifts, so the nice man talked with me about shipping. I placed an order when I got home, and the service was excellent. Easy to use website, and we ordered 2 organic and 8 Extra Old Cow Cheese (our favorite). The cheese arrived 2 days later via FedEx. Everyone who I have given the cheese to has enjoyed it as much as my husband and I do. I love being able to share things that we find on our travels with family and friends, and was a grand slam gift. And there might be a few hunks of cheese in my refrigerator that were a gift to my husband and me. We like eating the cheese as part of a charcuterie board, but I’ve heard back from a couple of people, one who has used the cheese in an omelet and one who has made grilled cheese sandwiches with it. I believe I’ll be ordering again.
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Top negative review
Sep 5, 2023
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I made my order on August 19th, 2023 and have YET to receive any update about my order, let alone my order itself. Nothing has been delivered to me and the last I checked, it said that the label has been put on it, but it hasn't even left the facility yet! For someone who was planning on being a long time customer, this is very sad and am not interested in making any orders in the future with poor customer service like this.
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Reviews for Henri Willig Cheese
7 days ago
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Ordered 4/29, still have not received my order, very poor communication and follow up. I’ve had to ask continually. I will dispute with my credit card company.
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8 days ago
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May 2, 2024
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I was supposed to receive my order over a week ago. Still have not received it
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Answer by Henri Willig Cheese
May 3, 2024
It is a real shame that your order seems to have been lost in transit. As you can see from our emails, we are in constant contact with FedEx and will be happy to send you another package with your delicious Dutch products on request.
With Henri Willig you can always be sure of receiving perfect goods within a reasonable time - otherwise replacement or money back.
Your Henri Willig Customer Care Team
Apr 28, 2024
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Apr 2, 2024
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Not delivered
The order was placed 3/20/2024, today is 4/2/2025 and we still did not receive the package. Not sure if the cheese will still be good to eat when/if it's delivered.
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Answer by Henri Willig Cheese
Apr 3, 2024
We are sorry that you have still not received your order. Unfortunately, we were not aware of this. Please never hesitate to inform us immediately of any delays or problems with your orders at webshop@henriwillig.com. As you can see from our e-mails to you today, we have taken immediate action to enable delivery.
Your Henri Willig Customer Care Team
Mar 9, 2024
Verified review
Perfect products, web site and payment connection to improve...
The products are very good (a little bit expensive...) but the web site often buggs... especially when there is a promotion/offer, sales etc. Very difficult to use it and difficuties to pay (try with 3 different cards!). Otherwise I'd gave 5* !
Anna from the client service is very reactive, thanks !
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Mar 9, 2024
Verified review
My order got stuck in Memphis.
Over two weeks later and FedEx/Willig are still debating the reason and the package location. I have no cheese, no refund, and no reason to praise Henri Willig customer service. It is now Saturday morning and apparently customer help is nonexistent on weekends.
MIH
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Answer by Henri Willig Cheese
Mar 12, 2024
Thank you for bringing this to our attention. We understand your frustration and sincerely apologize for the inconvenience.
We are sorry that you have received a bad impression of our service. The Henri Willig Customer Care Team is at your disposal from Monday to Friday, and since the well-being of our customers is our top priority, we have initiated the refund before the weekend.
Henri Willig Customer Care
Feb 17, 2024
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Jan 28, 2024
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Jan 16, 2024
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Jan 11, 2024
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Jan 5, 2024
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Les parfums sont justes et bons.
Les parfums sont bons
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Jan 1, 2024
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Cheeses are all very good, don't change the products.
Aspects of the checkout process over the past few years have resulted in my unintentionally double ordering to certain addresses. Not sure what the problem is, me or the system, but it is frustrating to, upon receiving confirmation of orders, to have to write back requesting one of them be canceled. Don't know the cure, just have seen the problem repeat.
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Answer by Henri Willig Cheese
Jan 2, 2024
Thank you for your feedback. We are committed to delivering an excellent customer experience and we appreciate you bringing this issue to our attention. We will take your comments into consideration as we strive to improve our checkout process.
Your Henri Willig team
Dec 30, 2023
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Great quality product but expensive and slow delivery.
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Dec 23, 2023
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I never received my order. GLS the transportation company is horrible, each day they gave a different update, said that there was no one home and I was there the whole time, they never showed up. I’m trying to get a refund. But terrible experience
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Dec 22, 2023
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I wish your shipping time was better
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Dec 20, 2023
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livraison assez rapide
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Dec 12, 2023
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Very prompt and efficient processing of the shipping. In the past, delivery has been as notified but this year, I experienced a delay and my parcel was stuck at one of the transit ports. It sat there for a few days and I became worried if it would be properly delivered. Originally planned to be delivered on a Friday but actual delivery was Wednesday.
That is why I give it a 4 star instead of 5
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Dec 11, 2023
Verified review
I have not received my order.
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Answer by Henri Willig Cheese
Dec 12, 2023
We are very sorry that you have not received your order yet. Unfortunately, even the transport company can no longer locate your package.
Therefore, we will send another package with your delicious selection of Henri Willig cheese as quick as possible.
Soon you will receive an email with your tracking information and hopefully it won't be long before you can finally enjoy your first piece of Henri Willig cheese.
We apologize for the inconvenience and are available to answer any questions you may have.
Your Henri Willig Customer Service
webshop@henriwillig.com
Dec 10, 2023
Verified review
I made an order long time ago....already payed. I still have no sign from you....
Hope to receive it very, very soon. I really need it.
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