murano-store.com/en/

Reviews:

Thank you so much for sharing this with us. Knowing that our work connects you to your roots and brings you a sense of belonging truly means a lot to us. We’re grateful you chose our craftsmanship — a warm greeting from Italy 🇮🇹❤️

Thank you so much for your kind words! We’re truly sorry about the first parcel, but so happy we could make it right in time. Your satisfaction means the world to us – and Federica sends her warmest regards! Looking forward to your next visit on Murano Store 🧡

Hello Ramon, we’re very sorry to read about your experience. However, we would like to clarify that we have never received any complaint or damage report from you via email or through our customer support channels. Please note that customers should not contact UPS directly regarding shipping issues: we handle all claims with the courier ourselves. If an item arrives damaged, we are always available to assist with replacements, returns, or partial/full refunds depending on the situation. For this reason, leaving a negative review before giving the seller the opportunity to resolve the issue feels unfair to us. We always do our best to help our customers and find a satisfactory solution when problems are reported. Please contact us directly and we will be happy to assist you.

Thank you so much, Alexa! We’re really glad that, despite the issue with UPS, our team was able to assist you quickly and ensure your order arrived on time. Your kind words about our customer care mean a lot to us. We’re also delighted to hear that your Murano bottle stopper matched your expectations — these pieces are crafted to bring a little bit of Venetian beauty into every home. If you ever need anything else, we’re here for you. Danke schön!✨

Merci!

Thank you so much, Leslie! We’re delighted to hear that our team was able to assist you so professionally and resolve your issue to your full satisfaction. Even if you didn’t catch the name of the person helping you, we’ll make sure your kind words reach them — they’ll be very happy to hear this. Your trust means a lot to us. If you ever need anything else, we’re always here for you. ✨

We’re very sorry for the inconvenience you experienced with the payment. Unfortunately, due to the increasing number of security attacks affecting websites worldwide in recent months, we have strengthened our security systems. In rare cases, this may cause delays or missing confirmations between the server and the user. If the payment was duplicated or if you need any assistance, please contact us directly and we will be happy to resolve the issue as quickly as possible.

Thank you so much, Maryam! We’re really happy to hear that you loved both the communication and the delivery. It’s a pleasure to serve customers like you, even all the way in New Zealand! 🇳🇿✨ We look forward to having you back again anytime. Thanks for choosing us! 🙏💛

Merci beaucoup pour votre retour si chaleureux ! Nous sommes ravis que l’emballage et le papier Murano Authentique vous aient plu. Votre appréciation de l’authenticité et du soin apporté aux détails est pour nous une vraie satisfaction. Au plaisir de vous accompagner à nouveau ✨

Thank you Emeline!

Thankyou with love!