Dakiheaven.comReviews:
104 reviews in the last 12 months104 total reviews
Excellent
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Top positive review
Sep 16, 2023
Verified review
First order I place from this online store, prompted by the wide selection and the fact that it seems to be based in Europe.
Ordered an inner body pillow and a body pillow case....
Very good quality for both although the peachskin of the pillow case is a bit rougher compared to other peachskin dakimakuras I own.
The inner body pillow was shipped from Europe and arrived in a few days while the pillow case arrived from China almost a month after shipping... I consider myself lucky that it even arrived and that I didn't have any problems with customs or have to pay customs duties or anything.
For the future I don't think I will place any more orders unless it is clearly stated if what I am buying is shipped from the Schengen area or not.
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Top negative review
Dec 14, 2023
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Never received item. After a month an half no updates. Order has been stuck at the “shipping facility” for a month. It’s a shame because I was really looking forward to my Order as I’ve been searching for the design everywhere.
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Reviews for Dakiheaven.com
Apr 27, 2024
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My second item was shipped with the wrong phone number, which made it very difficult to track down, on top of it taking one month to reach me.
However, the product quality is decent, both the pillow and the cover. The cover doesn't 100% match the level of detail of the Cuddly Octopus original, but it's good enough and I'll probably come back if they add more covers by Iwbitu.
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5 days ago
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Apr 27, 2024
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Feb 11, 2024
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Poor communication
I had two orders the first one I didn't receive two of the items I ordered.
The second order I didn't receive at all
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Answer by Dakiheaven.com
Feb 22, 2024
Hi Tyler, our apologies for the confusion, we contacted you by email and we're glad that we reached a suitable solution for the inconvenience. We were on vacation, hence the late response time. If you need any additional assistance, be sure to let us know!
Dec 14, 2023
Verified review
Very poor
Never received item. After a month an half no updates. Order has been stuck at the “shipping facility” for a month. It’s a shame because I was really looking forward to my Order as I’ve been searching for the design everywhere.
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Answer by Dakiheaven.com
Dec 15, 2023
Hi Brian, we left a message for you regarding your order. Our sincere apologies for the delay. We gave you a 10% refund as compensation for the inconvenience and if your package doesn't get delivered soon, we will give you a full refund.
Dec 14, 2023
Verified review
Package did not show up on time, I am still waiting for my package. Email support is very slow to answering l
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Answer by Dakiheaven.com
Dec 15, 2023
We sincerely apologize for the delay in the delivery of your package and the inconvenience this has caused. We understand how important timely delivery is and we regret that we haven't met your expectations in this instance.
Regarding your experience with our email support, we strive to provide prompt and efficient service and we're sorry to hear that you felt our response time was slow. We are continually working to improve our customer service response times, especially during peak periods like the holiday season which can sometimes cause delays.
Please rest assured, as we previously communicated, your package is still in transit to the United States. The delay is largely due to the increased shipping volumes during the holiday season. We are closely monitoring the situation and will keep you updated on any new developments regarding your shipment.
Your patience and understanding are greatly appreciated during this time. If you have any more concerns or need further assistance, please feel free to reach out to us directly.
Dec 14, 2023
Verified review
it has been one month and It is still in transit since November 19
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Answer by Dakiheaven.com
Dec 15, 2023
Hi Devon, we left a message for you regarding your order. Our sincere apologies for the delay. We gave you a 10% refund as a compensation for the inconvenience and if your package doesn't get delivered soon, we will give you a full refund.
Dec 26, 2023
Verified review
1/2 orders never arrived
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Answer by Dakiheaven.com
Jan 10, 2024
Hi Hjem, we checked your order and noticed that it has been succesfully delivered on the 5th of January. We're very sorry for the late delivery, we shipped some orders later than usual because of the fire we had at our factory at the end of November and the holiday season is always busy. Despite the delay we hope you're happy with your order!
Nov 6, 2023
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