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Dakiheaven.com
Reviews:

89 reviews in the last 12 months89 total reviews  

4.58
Excellent

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Top positive review

Sep 16, 2023
 Verified review
First order I place from this online store, prompted by the wide selection and the fact that it seems to be based in Europe. Ordered an inner body pillow and a body pillow case.... Very good quality for both although the peachskin of the pillow case is a bit rougher compared to other peachskin dakimakuras I own. The inner body pillow was shipped from Europe and arrived in a few days while the pillow case arrived from China almost a month after shipping... I consider myself lucky that it even arrived and that I didn't have any problems with customs or have to pay customs duties or anything. For the future I don't think I will place any more orders unless it is clearly stated if what I am buying is shipped from the Schengen area or not.

Top negative review

Dec 14, 2023
 Verified review
Never received item. After a month an half no updates. Order has been stuck at the “shipping facility” for a month. It’s a shame because I was really looking forward to my Order as I’ve been searching for the design everywhere.
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Reviews for Dakiheaven.com

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4 days ago
 Verified review
There where some complications at first (DPD coulnd't find my adress for some reason) but the service person helped me out and even send out a replacment after my order got send back to them. Really friendly people and the pillow is nice and squishy. 😊
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11 days ago
 Verified review
Honestly a really great customer service and one that has assisted in a shipping issued that could have happened to anyone.fixed issues, shipped it. And 10% refund on the issue. May be buying again from here.
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Apr 8, 2024
 Verified review

Overall a great experience

There was some delay with my order, but support were very helpful with getting it sorted. Will definitely be ordering something again in the future.
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6 days ago
 Verified review
Everything is great.
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2 days ago
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10 days ago
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Apr 15, 2024
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5 days ago
 Verified review
My second item was shipped with the wrong phone number, which made it very difficult to track down, on top of it taking one month to reach me. However, the product quality is decent, both the pillow and the cover. The cover doesn't 100% match the level of detail of the Cuddly Octopus original, but it's good enough and I'll probably come back if they add more covers by Iwbitu.
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5 days ago
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Mar 30, 2024
 Verified review

Best customer support experience I've ever had

This was my first time ordering from Dakiheaven and I couldn't be happier! I'm usually very careful when it comes to ordering from shops that I don't know, but I decided to give this one a shot and I definitely took the right decision! I wanted to create a custom pillow case and had a few questions about it. Their customer support was incredibly friendly and always replied right away. They were super helpful and even placed the order for me because my request was a bit complicated. The inner pillow arrived after about a week, the pillow case took about 7 weeks to arrive. That was to be expected though and it was totally worth the wait! The quality of the case is incredible. The fabric (2 Way Tricot) is super soft and I was shocked by how good the printing quality is and how vibrant the colors are. From start to finish, this was a great experience and I'm super happy my request was executed to perfectly. Best customer support I've ever had! I would definitely buy from them again.
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Answer by Dakiheaven.com
Apr 1, 2024
Hi Tabea, First of all: Wow! Thanks a lot for taking the time to write such a lengthy and detailed review. We appreciate it. We're so glad to hear that you're super satisfied with the quality of the print and fabric of our dakimakura case. We're also happy to hear that we could provide you with the best customer service you've ever had (wow) :D. For your next order we'll definitely be able to deliver your pillow case much faster than 7 weeks, as this exceeds our normal delivery times, but we're glad that it didn't cause you so much inconvenience. Many thanks again for your amazing review, and we hope to see you in our shop again soon :)
Mar 25, 2024
 Verified review

Great Service :)

Service was very Good. If you could display the expected time until shipment it would be perfect! :)
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Answer by Dakiheaven.com
Apr 1, 2024
Hi Sarah, thank you so much for taking the time to write a review. We're glad that you're satisfied with our service and we're working on displaying an expected time until shipment. Thank you for your feedback, and we hope to see you again soon :)
Mar 22, 2024
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Mar 10, 2024
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Feb 23, 2024
 Verified review

Overall: 4.7 stars

There were a few complications, but everyone I talked to was understanding, kind, and helpfull. My order was everything I had hoped it would be, and I would definitely be willing to share this website to anyone who askes me about body pillows.
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Answer by Dakiheaven.com
Apr 1, 2024
Hi Mat, it's been a while since you wrote this review, but we wanted to express our gratitude for taking the time to write a review. We're glad that your experience has been to your satisfaction, and thank you for recommending our website :). We hope to welcome you to our shop again soon.
Feb 5, 2024
 Verified review
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Feb 11, 2024
 Verified review
Poor communication I had two orders the first one I didn't receive two of the items I ordered. The second order I didn't receive at all
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Answer by Dakiheaven.com
Feb 22, 2024
Hi Tyler, our apologies for the confusion, we contacted you by email and we're glad that we reached a suitable solution for the inconvenience. We were on vacation, hence the late response time. If you need any additional assistance, be sure to let us know!
Jan 15, 2024
 Verified review

Great website

Good product quality, affordable prices, thank you !
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Answer by Dakiheaven.com
Feb 22, 2024
Thank you, Némo! :)
Jan 25, 2024
 Verified review
Reliable and fast delivery.
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Answer by Dakiheaven.com
Feb 22, 2024
Hi Mathieu, glad to hear that you're satisfied with the fast delivery of your order! Thank you for your review :)
Jan 16, 2024
 Verified review
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Sep 16, 2023
 Verified review

Wide selection but consider where it is shipped from

First order I place from this online store, prompted by the wide selection and the fact that it seems to be based in Europe. Ordered an inner body pillow and a body pillow case.... Very good quality for both although the peachskin of the pillow case is a bit rougher compared to other peachskin dakimakuras I own. The inner body pillow was shipped from Europe and arrived in a few days while the pillow case arrived from China almost a month after shipping... I consider myself lucky that it even arrived and that I didn't have any problems with customs or have to pay customs duties or anything. For the future I don't think I will place any more orders unless it is clearly stated if what I am buying is shipped from the Schengen area or not.
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Answer by Dakiheaven.com
Sep 18, 2023
Hi there, thank you for sharing your experience, it helps us improve. We are indeed based in Europe, but standard shipping is handled by our shipping partner from China. Unfortunately we are experiencing delays at the moment, a month of shipping time is unusually long. If you're looking for pillow cases shipped from the EU, please check out our Express shipping collection. Best regards, Dirk - Dakiheaven.eu support team