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bobshop.com/en/
Reviews:

89 reviews in the last 12 months2,887 total reviews  

4.60
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Most relevant positive review

Aug 9, 2023
 Verified review
Hello. Thank you for the opportunity to provide some feedback on my recent BobShop purchase. First, thank you for making these products available - for a very long time. I just saw an add you placed in a sports magazine nearly twenty years ago! Everything worked out very efficiently - and this is greatly appreciated. Particularly as this is an overseas order & delivery. My only real quibble regards the type of items I was focused on for my purchase: primarily the pro team jerseys. My thinking is to emphasize to your customer the very tight fit nature of nearly all of these modern (post year 2020) team kit items. Even the "fan versions" are quite tight for those of us who no longer have (if we ever did) the truly lean, no body fat at all look and shape of the full-time pro cyclist. In short, encourage your customers to truly consider ordering up a size or even two. Particularly of note is this modern look of the very narrow, very tight fit on the bicep area of the upper arm. If I had my druthers, these jerseys that customers could obtain would still have the dimensions of the kit from twenty years ago. The very narrow short sleeve look might be indeed the aero look, feel & function, but it's also not as practical for even quite fit hobby cyclists. It is not overstatement to say it truly pinches the upper arm unless one has a drumstick instead of a bit of muscle. A suggestion - for what it might be worth: See if there is any way to have these jerseys/kit in a more customer-still-friendly size/fit circa year 2000. A tip for you to provide a visual of the type jerseys that I think must surely have MUCH more customer appeal than these current year 2021-2023 ultra-tight jerseys: View the Chris Horner "Butterfly Effect" pro cycling reviews he does on his YouTube channel. Perhaps you already know them - they are quite popular. As you know, he was quite the long-riding pro in the UCI circuit with many different teams; he does not hold back when offering his insights. To my point: Mr. Horner often comments during these videos with a couple of jerseys he wore hanging in the background. Zum Beispiel: A colourful Davitamon one springs to mind from his recent Tour de France 2023 commentaries. (Now - that's a jersey!) Note the shape of these "older" jerseys (though it's truly not that long ago). These were more body-friendly for those of us who are indeed cyclists but don't look like the Frenchman Warren Barguil or the French DSM star climber Romain Bardet - with their truly scarecrow upper bodies. And probably so much more appealing to your average customers. In short, we're not the pros. We might like the colourful kit look, but we need something else - we just don't have the ultra-lean Chris Froome or Jonas Vingegaard torsos. We just don't - and yet even these fan-based jerseys from Santini, Vermarc, Craft, and Co. seem only fixated on that superior world top class body form . I know I've written too much here, but I do this from the perspective of appreciation for what you offer the cycle enthusiasts and race fans. Retro jerseys like the yellow/white/red Saunier Duval Team jersey, Saeco, ONCE, Rabobank, Euskatel, Banesto, Kelme Costa Blanca, Liquigas, and, yes, Gerolsteiner too would be perhaps far more of interest to potential customers. Specifically I don't mean the colours or old team names - though they are truly good. I mean the shape of the garments. I guess I'll put it that way: I'd much rather be considering a purchase of a Gerolsteiner jersey from approx. 2003-4 than these ones of the last five years - though I like the colours indeed of the Danish Quickstep jersey you just provided. Todays modern jerseys with no collar look frankly stupid and completely impractical - the collar keeps the neck from the burn of hot the sun when riding this time of the year, eh? Well, enough of my commentary & thoughts. Most of all thank you for being in business and helping people enjoy a wonderful pastime and hobby. Viele Gruessen nach Deutschland und Baden-Wurttemburg. You truly do live in a wonderful region of the country with the Rhein, Neckar, Speyer, Worms, Schwetzingen and good ole Hockenheim (so sad to see it no longer in use and shortened without those amazingly long and wonderful straightaways in the forest) so nearby. Vielen, vielen Dank. I trust you understand my English, as, no, I would not be able to place this here for you in proper Deutsch. Thank you for providing your cycling products - and making it easy to purchase via your website. MFG, Herr Ward

Most relevant negative review

Mar 26, 2024
 Verified review
I placed my order at the beginning of the month and have not received it yet. I reached out to BobShop is email for help but received no assistance
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Reviews for bobshop.com/en/

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3 days ago
 Verified review
If you’re in the US the items purchased at this retailer Bobs shop will come by slowest and most inconvenient method possible. You will need to stay home from work to sign and receive them. Never again
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Answer by bobshop.com/en/
13 hours ago
We are sorry that you were not satisfied with the delivery time. You have selected standard shipping. Here we specify a delivery time of 6-9 days. During this time, the parcel was attempted to be delivered to you. Since you were not at home, the parcel was handed in to a ParcelShop/post office for collection
Jul 9, 2024
 Verified review
Spending £180 on a gift to have to pay another £70 in import vat and customs duty to get the package delivered. This should be an alert when bying your items to be posted to the UK.
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Answer by bobshop.com/en/
Jul 10, 2024
We can understand your anger. However, we would like to point out that when ordering for delivery to the UK, taxes and duties may be incurred over which we have no control and which only the customs office can provide you with information about. But we already point out during the ordering process that customs charges may apply.
Jun 18, 2024
 Verified review
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May 15, 2024
 Verified review
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Answer by bobshop.com/en/
May 17, 2024
We are very sorry that you were not satisfied with us. Your order with delivery to the USA was delivered 2 days later than usual due to the public holidays in Germany. We would like to apologise for this.
Apr 25, 2024
 Verified review
international shipping fee is too much expensive.
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Answer by bobshop.com/en/
Apr 25, 2024
Thank you for your feedback. We understand your concerns regarding shipping costs abroad (China). However, we only pass on the costs that we ourselves are charged by the shipping service provider for an insured package.
Mar 26, 2024
 Verified review

Order still not received

I placed my order at the beginning of the month and have not received it yet. I reached out to BobShop is email for help but received no assistance
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Answer by bobshop.com/en/
Mar 28, 2024
We are very sorry that the delivery has been delayed by two days. According to DHL, you should have received the shipment by now. Please accept our apologies for the inconvenience caused.
Aug 6, 2023
 Verified review
Probably a lesson to learn. Deliveries to the UK are now delayed by customs charges which are separate to the price you pay Bob. Any saving you think you are getting is massively outweighed by the vat and fees charges!!! Has stopped me looking on non uk sites, shame but thanks to Brexit not a good option any longer!
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Answer by bobshop.com/en/
Aug 8, 2023
We point out during the ordering process and on our service pages that for deliveries to the UK additional taxes and duties are due, about which you must inform yourself at the customs in the UK, because we have no influence on it.
Jan 15, 2024
 Verified review
I would not buy anything again, still not received due to held in customs. I thought this was a half decent buy but just had to pay over £70 in customs charges. No warning about this and no doubt somewhere in your small print that is not visible when buying.
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Answer by bobshop.com/en/
Jan 15, 2024
Before finalising your order you will be informed that customs duties may apply. You will also find this information in our terms and conditions, which you accept before placing your order. Please understand that we have no influence on the customs charges incurred in the UK.
Mar 19, 2024
 Verified review
I still have not received my order and have zero tracking or shipping information. Your email here says only that I should have received it already. I have attempted to Contact you 2x already with no response from your end.
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Answer by bobshop.com/en/
Mar 19, 2024
We are sorry that your order has not yet been delivered. You should have received an e-mail with the tracking data when the goods were dispatched. This allows you to easily track your shipment. So far we have only received one inquiry from you and this was answered immediately. According to DHL, the shipment should be delivered today.