bobshop.com/en/Reviews:
100 reviews in the last 12 months2,926 total reviews
Excellent
TrustmarkValid
Most relevant positive review
Jan 8, 2024
Verified review
Purchased the clothing for my grandson. Grandparents are not always certain of what they are ordering, but the website and ordering the item was quite easy! And he received exactly what he wanted. It was easy to track the package, so I was able to tell him exactly where it was in transit. He’s happy and so am I!
Read more
Most relevant negative review
Mar 26, 2024
Verified review
I placed my order at the beginning of the month and have not received it yet. I reached out to BobShop is email for help but received no assistance
Read more
Reviews for bobshop.com/en/
Oct 3, 2024
Verified review
Bottle is flimsey hard to grip
Report review
Answer by bobshop.com/en/
Oct 7, 2024
We regret that you are not satisfied with the goods supplied by us. You can of course return them to us at any time and receive a refund.
Sep 27, 2024
Verified review
Not received.
Report review
Answer by bobshop.com/en/
Sep 27, 2024
We are very sorry that you have not yet received your order. Unfortunately, there may be delays in customs clearance. DHL wanted to deliver the shipment today, but unfortunately no one was available.
Sep 11, 2024
Verified review
My order was placed on august 19 and still has not been received. I'd either like a refund or my order.
Report review
Answer by bobshop.com/en/
Sep 17, 2024
We regret that your delivery has been delayed. We have already made enquiries with the shipping service provider. At the same time, we are in contact with you and will inform you as soon as we have new information.
JH
J H.
London
Sep 20, 2024
Verified review
Report review
Jul 24, 2024
Verified review
If you’re in the US the items purchased at this retailer Bobs shop will come by slowest and most inconvenient method possible. You will need to stay home from work to sign and receive them. Never again
Report review
Answer by bobshop.com/en/
Jul 26, 2024
We are sorry that you were not satisfied with the delivery time.
You have selected standard shipping. Here we specify a delivery time of 6-9 days. During this time, the parcel was attempted to be delivered to you. Since you were not at home, the parcel was handed in to a ParcelShop/post office for collection
Aug 9, 2024
Verified review
You can improve by not insisting on £140 minimum spend therefore incurring custom charges. I would buy a lot more items if individual items could be purchased
Report review
Answer by bobshop.com/en/
Aug 12, 2024
We can understand your annoyance.
But unfortunately, deliveries to the UK are subject to taxes and customs duties, which we point out in our general terms and conditions and over which we have no influence.
Brexit-related the minimum order value for shippings to Great Britain is 140 GBP net (total value of goods excluding cost of shipping).
Jul 9, 2024
Verified review
Spending £180 on a gift to have to pay another £70 in import vat and customs duty to get the package delivered. This should be an alert when bying your items to be posted to the UK.
Report review
Answer by bobshop.com/en/
Jul 10, 2024
We can understand your anger. However, we would like to point out that when ordering for delivery to the UK, taxes and duties may be incurred over which we have no control and which only the customs office can provide you with information about. But we already point out during the ordering process that customs charges may apply.
Mar 26, 2024
Verified review
Order still not received
I placed my order at the beginning of the month and have not received it yet. I reached out to BobShop is email for help but received no assistance
Report review
Answer by bobshop.com/en/
Mar 28, 2024
We are very sorry that the delivery has been delayed by two days. According to DHL, you should have received the shipment by now. Please accept our apologies for the inconvenience caused.
Jan 15, 2024
Verified review
I would not buy anything again, still not received due to held in customs. I thought this was a half decent buy but just had to pay over £70 in customs charges. No warning about this and no doubt somewhere in your small print that is not visible when buying.
Report review
Answer by bobshop.com/en/
Jan 15, 2024
Before finalising your order you will be informed that customs duties may apply. You will also find this information in our terms and conditions, which you accept before placing your order. Please understand that we have no influence on the customs charges incurred in the UK.
Mar 19, 2024
Verified review
I still have not received my order and have zero tracking or shipping information. Your email here says only that I should have received it already. I have attempted to
Contact you 2x already with no response from your end.
Report review
Answer by bobshop.com/en/
Mar 19, 2024
We are sorry that your order has not yet been delivered. You should have received an e-mail with the tracking data when the goods were dispatched. This allows you to easily track your shipment. So far we have only received one inquiry from you and this was answered immediately. According to DHL, the shipment should be delivered today.
Apr 25, 2024
Verified review
international shipping fee is too much expensive.
Report review
Answer by bobshop.com/en/
Apr 25, 2024
Thank you for your feedback. We understand your concerns regarding shipping costs abroad (China). However, we only pass on the costs that we ourselves are charged by the shipping service provider for an insured package.
Jun 18, 2024
Verified review
Report review
May 15, 2024
Verified review
Report review
Answer by bobshop.com/en/
May 17, 2024
We are very sorry that you were not satisfied with us. Your order with delivery to the USA was delivered 2 days later than usual due to the public holidays in Germany. We would like to apologise for this.