Review summary
Customers appreciate the fast delivery, the wide range and quality of products—especially cycling attire and accessories—and the excellent, accommodating customer service. The webshop is noted for being clean, easy to navigate, and simple to order from. Pricing also receives positive remarks, with many highlighting good or great prices. However, some customers have experienced delivery delays or unmet timeframe promises, and one review mentioned dissatisfaction with customs charges.
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Verified
Quality of cycle clothing
Speed of delivery excellent
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My final order with Bobshop
Bobshop stocks great kit, much of which is unavailable elsewhere. However, sticking to their policy of passing on customs charges to UK customers means I will no longer be a patron. I’ve been a loyal customer for years, spending probably around a couple of thousand Euros and for Bobshop not to recognise this is - ironically - somewhat cheap; you are easily big enough to absorb these costs yourselves but choose to ignore a customer’s purchasing history. In context, I’ve just received a fantastic pair of cycling sunglasses from an Italian company, shipped from Italy, arrived in 3 days with zero customs charges passed on to me, AND they threw in a free pair of additional sunglasses worth £115. We didn’t all vote for the predicted disaster that was Brexit!
Reply from bobshop.com/en/
Thank you for taking the time to leave us your feedback We understand that the additional costs incurred due to taxes and customs duties following Brexit can be annoying.
However, we would like to kindly point out that we explicitly informed you of possible additional costs before you completed your order. These notices are also noted in the General Terms and Conditions (GTC), which you agreed to when placing your order.
As we have no influence on customs and tax regulations, we are unfortunately unable to change or cover these costs. We ask for your understanding and are happy to answer any further questions you may have
Verified
Great selection of cycling clothing.
This store has amazing collection for teams kits. And they ship super fast.
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I was sent the wrong jersey and they…
I was sent the wrong jersey and let them know. Because i am in the US, the retrurns and taxes were very cumbersome, so they let me keep the jersey and refunded me! Excellent customer service. Thanks!
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Highly recommend
Outstanding customer service. I live in miami and fully recommend this website. Some of the best prices, coupled with very fast delivery and amazing communication with the client. I’ve ordered 4 times already and haven’t been disappointed thus far. Thank you.
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Great, quick service. No complaints at all.
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Fast delivery
I’m very pleased with the ease of ordering. There is a great selection of top quality goods to choose from. Ideal as gifts for cycling enthusiasts.
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Love this online shop !!!!
I’ve ordered a few times from Bobshop and they shipped very quickly to the US. Outstanding order management.
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very clean webshop, easy ordering, very quick delivery (from abroad!) and all received wares exactly as described. thank you, danke!
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My order arrived extremely fast and everything was completely okay, so I'm very satisfied.
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6th time I order from this site. I live in miami. Delivery is super fast. GREAT PRICES. Awesome customer service.
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Excellent experience
Excellent website, expedient dispatch, nice prices.
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Late delivery
I was promised 2-3working days delivery, but i received my order only after 7 working days
Reply from bobshop.com/en/
We are very sorry that the delivery to Hungary could not be made within 2-3 business days. We had already complained about your order to DHL, but unfortunately they were unable to give us a reason for the delay.
We apologize on behalf of DHL for the long delivery time and hope that future deliveries will be made on time.
Verified
Fantastic delivery speed. I order 2 jars of Powerbar energy powder on Wednesday and Friday courier delivered.
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Courteous and Professional
The team at BobShop are courteous and professional and their selection of cycling attire is unmatched!
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Shipping and delivery timeframes.
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Very fast delivery
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A great shop, Fast delivery and great products.