laco.de/en/
Reviews:

125 reviews in the last 12 months888 total reviews  

4.76
Excellent

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Top positive review

Oct 3, 2023
 Verified review
I recently had the pleasure of visiting Loca Watch, and I must say, it was a truly outstanding experience. Not only did I find an excellent timepiece, but the customer service provided by Diana Bott, the Customer Service Manager, surpassed all expectations and left an indelible impression. Exquisite Timepieces: Loca Watch boasts an exquisite collection of timepieces that caters to a wide range of tastes and preferences. The quality and craftsmanship of their watches are truly exceptional. Each piece reflects the dedication and passion that goes into creating a remarkable timekeeping instrument. Whether you're looking for classic elegance or modern innovation, Loca Watch has a timepiece to suit every style. Unparalleled Customer Service: Diana Bott, the Customer Service Manager at Loca Watch, is an extraordinary individual who goes above and beyond to ensure customer satisfaction. From the moment I stepped into the store, Diana greeted me with a warm and genuine smile. Her professionalism and attentiveness made me feel valued as a customer, and her dedication to providing an exceptional experience was evident throughout my visit. Personalized Attention: What sets Diana apart is her ability to provide personalized attention to each customer. She took the time to understand my preferences, needs, and budget, and guided me towards the perfect timepiece. Her knowledge and expertise were truly impressive, as she shared detailed information about different watch models, brands, and features. Diana's genuine passion for watches shone through in every interaction, making the entire shopping experience enjoyable and memorable. Exceptional Care and Support: Diana's commitment to customer satisfaction extended beyond the initial purchase. She offered comprehensive after-sales support, including warranty information and assistance with any questions or concerns I had. Her willingness to go the extra mile to ensure my complete satisfaction was truly remarkable. Unforgettable Encounter: Meeting Diana Bott was an absolute pleasure. Her warm personality, professionalism, and genuine kindness made her the best person I have ever met in the realm of customer service. Her dedication to providing an extraordinary experience for each customer is a testament to her exceptional character and commitment to excellence. Conclusion: In conclusion, Loca Watch is a hidden gem for those seeking excellent timepieces, and Diana Bott is the driving force behind its outstanding customer service. The exceptional quality of their watches, coupled with Diana's personalized attention, expertise, and unwavering commitment to customer satisfaction, make Loca Watch a must-visit destination. I highly recommend this establishment to anyone in search of not only a remarkable timepiece but also an unforgettable customer service experience.

Top negative review

Nov 9, 2023
 Verified review
Shipping was terrible. I had planned on buying another watch, but after paying $60euro for shipping, their chosen carrier kept on returning the package to the depot for almost a week, costing me time. I’d consider buying from them if they didn’t use fedex
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Reviews for laco.de/en/

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10 days ago
 Verified review
Excellent service and a lovely watch. Really fast delivery. 100% recommended.
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Answer by laco.de/en/
8 days ago
Thanks for leaving a Trusted Shops review, it is much appreciated! We're glad you've had such a positive experience, this is what we're hoping to achieve for all our customers.
3 days ago
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3 days ago
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6 days ago
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Answer by laco.de/en/
6 days ago
Thanks for leaving a Trusted Shop review, it is greatly appreciated!
9 days ago
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Answer by laco.de/en/
8 days ago
Thanks for taking the time and leaving us a full 5 star review on Trusted Shops!
13 days ago
 Verified review
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Answer by laco.de/en/
12 days ago
Thanks for taking the time and leaving a Trusted Shops review! It is much appreciated.
Feb 17, 2024
 Verified review

Excellent all round.

This is my 3rx Laco and I couldn't be happier. Reecieving a watch to my individual specification in 10 days is really impressive. I've had to wait months for off the shelf items from other manufacturers previously. As usual, the watch is superbly finished and quality is excellent. 10/10!
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Answer by laco.de/en/
Feb 19, 2024
Thanks for the amazing review and great picture! We're glad our service has left such a good impression on you and hope you will enjoy your brand new Laco.
Feb 20, 2024
 Verified review
Excellent quality product I return the product for color issue, but the customer service is very responsive. Would be better to have a fully automated return/refund workflow :)
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Answer by laco.de/en/
Feb 21, 2024
Thanks for taking the time to leave us a Trusted Shops review! We're glad you've had a positive experience with our service. Unfortunately, due to logistical challenges we're not currently able to offer an automated return procedure, but as we continue to grow as a brand we hope to make it happen in the future.
Feb 23, 2024
 Verified review

Excellent service...Laco Erbstuck Wien

Excellent service! Ordered Friday delivered Wednesday to Scotland, superb watch....delighted. Cannot praise the efficient service of Lace and their staff enough. Superb!
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Answer by laco.de/en/
Mar 1, 2024
Thanks for the amazing feedback and the great picture! We're glad you're enjoying your Laco timepiece and hope to be able to greet you again as a customer in the future.
DS
Dominic S.
Teddington, Middlesex
Feb 23, 2024
 Verified review
Great items - great service.
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Answer by laco.de/en/
Feb 26, 2024
Thanks for leaving us a Trusted Shops review! We appreciate the positive feedback
Mar 7, 2024
 Verified review
Amazing service!
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Answer by laco.de/en/
Mar 11, 2024
Thanks for leaving us a Trusted Shops review! It is greatly appreciated.
Mar 9, 2024
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Answer by laco.de/en/
Mar 11, 2024
Thanks for taking the time to leave us a Trusted Shops review!
Mar 8, 2024
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Answer by laco.de/en/
Mar 11, 2024
Thanks for leaving a review!
Feb 27, 2024
 Verified review
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Answer by laco.de/en/
Mar 1, 2024
Thanks for taking the time to leave a Trusted Shops review! It's greatly appreciated.
Feb 26, 2024
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Answer by laco.de/en/
Mar 1, 2024
Thanks for the great review!
Feb 24, 2024
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Answer by laco.de/en/
Feb 26, 2024
Thanks for the positive feedback!
Feb 17, 2024
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Answer by laco.de/en/
Feb 19, 2024
Vielen Dank für die Top Bewertung!
Feb 3, 2024
 Verified review
Fast delivery, and Good quality as expected
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Answer by laco.de/en/
Feb 19, 2024
Thanks for the positive feedback and the great pics! We're glad you're satisfied with our service and hope to welcome you as our customer again in the future.
Feb 3, 2024
 Verified review

Chronograph

Excellent watch! Very pleased
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Answer by laco.de/en/
Feb 19, 2024
Thanks for leaving us a review! We're glad you're happy with your new Laco.
Jan 30, 2024
 Verified review
Everything was perfect!
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