Laco Pilot Watches
Reviews:

1,584 total reviews   465 reviews in the last 12 months

Review summary

Customers consistently praise the high quality, durability, and craftsmanship of the watches and straps. The design, aesthetics, and heritage-inspired features are highly appreciated, as is the comfort and variety of strap options. Many reviewers highlight the excellent value for money and commend the professionalism, responsiveness, and helpfulness of customer service. Delivery speed and reliability are frequently noted, with most orders arriving quickly. Customers also appreciate the ability to configure and personalize their watches. Some customers experienced issues with shipping partners, leading to delays. A few reviewers mention poor communication or unresolved issues with customer service. There are also suggestions for improved strap sizing and compatibility, and some customers wish for even more personalization options or greater clarity in the configuration process.

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ReviewsLaco Pilot Watches

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Community member 
1 Reviews
 Verified

Zürich.2 40 Pilot Watches BASIC

I purchased the Zürich.2 40 Pilot basic watch along with an additional black leather strap. The watch came surprisingly quickly, just under a week. Packaging was very good. I love the box, super high quality watch and leather. The watch is also very nice, easy to use and looks beautiful. A special thanks to Marcus Ziemer, who was incredibly calm, professional, and patient throughout. He answered all my questions thoroughly about watch and shipping and made the entire online order process very smooth. As I was visiting as a tourist, he also assisted me with the VAT refund process, which I really appreciated. Overall, a fantastic experience — highly recommended!

Reply from Laco Pilot Watches

Thank you so much for this wonderful review! We're delighted that you're happy with your Zürich.2 40 Pilot Basic and the additional strap. A special thank you for highlighting Marcus' work. We'll make sure he receives your kind words. It's great to hear that he was able to assist you so calmly and professionally, especially with the VAT refund process as a tourist – that can be tricky, and we're glad it went smoothly. Thank you for choosing Laco, and we hope your new watch serves as a lasting souvenir of your time in Germany. Enjoy it, and safe travels!
Community member 
1 Reviews
 Verified
I previously order by RedWatch Army for fleigerpro, a scorpion, fleiger pro and fleiger basic, I really like the accuracy and always lower than the provided range. QUALITY! Everything is flawless, even if basic fleiger and no cutting corners for quality. I wish a more variation other than a fleiger pro, like a dark blue sun burst for and white dials for Scorpion and Koln series, too many black dials on the current series. I wish if can re release on the Olive color options on the fleiger pros

Reply from Laco Pilot Watches

Thank you so much for your detailed feedback and loyalty to Laco – and for sharing those great pictures of your collection! It's wonderful to hear that you've been enjoying multiple models, from the Flieger PRO to the Basic and Scorpion series, and that accuracy and quality have consistently impressed you. Your wish for more dial variations – like a dark blue sunburst or white dial for the Scorpion and Köln series – is very valuable feedback. We also hear you on the olive options for the Flieger PRO. We'll pass your suggestions along to our product team. Thank you again for your thoughtful input and for being such a dedicated Laco enthusiast!
Community member 
2 Reviews
 Verified
Purchased a second strap for my 'Munster' watch with the new butterfly clasp. 2 points; 1. Your websites wording on which strap to purchase (width and type) for my watch to fit the clasp is unclear, confusing even. It took a phone call to clarify. 2. The butterfly clasp mated to the normal strap is very much a compromise. The lug of the clasp (controlling the length of the bracelet) pops out of the leather strap hole when putting the watch on and closing the clasp, also the normal strap length is too long, the toe of the strap needing two keepers to keep in place. A strap made solely for use with a clasp normally does not need this.

Reply from Laco Pilot Watches

Thank you for your detailed and constructive feedback, we really appreciate it. You're absolutely right that the website could be clearer when it comes to matching straps with the butterfly clasp, and we apologize for the confusion. We'll work on improving that. We also hear your concerns about the fit and functionality. The standard strap is indeed a compromise when used with the butterfly clasp, and your point about the lug popping out and the need for extra keepers is very valid. We will share this with our product team to see how we can improve the experience, whether through clearer guidance or a strap designed specifically for the clasp. Thank you again for your honesty and for your patience. If there's anything we can do to help with your current setup, please don't hesitate to reach out to our customer service team.
Community member 
1 Reviews
 Verified

Cuxhaven 39

The Cuxhaven has been an amazing watch so far, keeping time comparable to my COSC watch and I love the hand winding ritual that comes with it. The price was also very reasonable even with the upgrades and the watch came very well-packed. The box is great for travel and can even fit two watches when not strapped in. The lume is also very bright and it's easy to tell time at night.

Reply from Laco Pilot Watches

Thank you so much for this fantastic and detailed review and for the great picture! Hearing that your Cuxhaven keeps time on par with a COSC-certified watch is truly wonderful feedback. Thank you for choosing Laco, and we wish you many more amazing moments with your Cuxhaven.
Community member 
1 Reviews
 Verified
The watch was delivered yesterday. I set it This is a gift that will be given only on April 5, so the test was static and took place in a horizontal position, at a temperature of 18-20 C. When I checked the time after 24 hours, I DID NOT BELIEVE IT. The watch was less than 2 seconds fast. How can someone adjust a Miyota 82S0 to 2 seconds +? Chapeau bas - Laco ! If you're interested in which of your employees was the magician, I can provide the order number. I don't know the watch's serial number. Order number: 80568.I'm very curious to see how the watch will perform in everyday use. Will it be as accurate? Well, I'll have to wait at least a month for an answer. But now, regardless of the outcome, I admire this adjustment. Retired aeronautical engineer - Slawek.

Reply from Laco Pilot Watches

Hi Slawek, thank you so much for your absolutely wonderful and detailed review! Your words truly made our day here in Pforzheim. As a retired aeronautical engineer, your appreciation for precision means even more to us. We will gladly share your compliments internally with our skilled watchmaking team. They will be thrilled to receive such high praise from someone with your expertise! We hope the recipient enjoys their gift on April 5th, and we're confident the watch will perform just as admirably in daily wear. Should you ever have any questions, please don't hesitate to reach out.
Community member 
1 Reviews
 Verified

Exceptional quality and true craftsmanship

The Laco Westerland 45 Handaufzug ETA 2801‑2 impresses not only with its precision and character, but also with the quality of its components. The thick, robust leather strap provides a strong sense of security and stability — exactly what I expect from a true Flieger watch. It’s clear that watches in Pforzheim are still made with genuine passion. The Westerland is more than a timepiece; it’s an experience: superb craftsmanship, historical authenticity, and the unique pleasure of winding it every day. My contact with Laco was both professional and exceptionally friendly. This is a brand that truly cares about details and about its customers. I can recommend them with full confidence.

Reply from Laco Pilot Watches

Thank you for such a beautifully written and heartfelt reflection on your Westerland. It's clear you truly understand and appreciate what goes into these watches. Thank you for trusting us, for the kind words, and for taking the time to share your experience so thoughtfully. Enjoy every winding moment.
Community member 
2 Reviews
 Verified

Exceptional German Craftsmanship and Heritage

I am beyond impressed with the quality of my Laco watch. The attention to detail is remarkable, and you can truly feel the German engineering in every component. The sandblasted finish is flawless, and the movement is incredibly reliable. It’s not just a timepiece; it’s a piece of history on the wrist. If you are looking for a functional, durable, and authentic pilot watch, Laco is in a league of its own. Highly recommended for any serious collector!

Reply from Laco Pilot Watches

Thank you for your perfect review and the awesome picture! It means the world to us that you are happy with your Laco experience.
Community member 
1 Reviews
 Verified
I’m extremely happy with my watch. From the moment I put it on my wrist, you can immediately feel the heritage, precision, and purpose behind it. The design is clean, timeless, and highly legible , exactly what a true pilot watch should be. The strap is very well made and clearly matches the overall quality of the watch. The leather feels solid and durable, with good stitching and a premium finish that reflects Laco’s attention to detail. It’s comfortable on the wrist and complements the watch design perfectly. That said, I believe the strap length could be slightly larger. For larger wrists, the current size feels a bit on the shorter side, and offering a longer option would make the watch even more comfortable and versatile for more customers. Overall, the strap is high quality and well executed — a longer size option would make it absolutely perfect. Thank you for keeping true watchmaking alive

Reply from Laco Pilot Watches

Thank you for this wonderfully detailed and thoughtful review! We are thrilled to hear that you can feel the heritage and precision in your Laco watch and that the design meets your expectations for a true pilot's watch. Your kind words about the strap quality mean a great deal to us. We also truly appreciate your constructive feedback regarding the strap length for larger wrists. This is valuable input that we will share with our product team for future consideration. Thank you for recognizing and supporting traditional watchmaking. We wish you many years of enjoyment with your timepiece!
Community member 
1 Reviews
 Verified

Eine wunderschöne Uhr

Die grüne Aachen 39 ist eine absolut beeindruckende Uhr. Ich war positiv überrascht, dass sie in natura sogar noch schöner aussieht als auf den Fotos – das grüne Zifferblatt ist sehr ausdrucksstark und wirkt besonders mit der Entspiegelung hervorragend (man hat fast das Gefühl, als wäre gar kein Saphirglas vorhanden). Ein zusätzlicher Pluspunkt: Die Uhr kam bereits innerhalb einer Woche nach der Bestellung an – und das, obwohl ich beide Extras (Entspiegelung und Werk-Upgrade) gewählt habe, was die Lieferzeit eigentlich um weitere zehn Tage verlängert hätte. Geliefert wurde sie in einer sehr schönen Box inklusive Reißverschluss-Etui. Ich bin wirklich sehr beeindruckt von Laco – gerade gemessen am Preis spielt diese Uhr definitiv in einer höheren Liga. Großartige Arbeit, Laco!

Reply from Laco Pilot Watches

Vielen Dank für diese ausführliche und wertschätzende Rückmeldung. Es freut uns sehr zu lesen, dass Sie von der Aachen Grün 39 in jeder Hinsicht überzeugt sind. Dass wir Ihre Uhr trotz der gewählten Extras schneller als ursprünglich angegeben liefern konnten, freut uns umso mehr. Ihr Fazit – gerade im Verhältnis von Preis und Leistung – ist ein großes Kompliment für unser gesamtes Team. Vielen Dank auch für die tollen Bilder und Ihr Vertrauen in Laco.
Community member 
1 Reviews
 Verified

Amazing time piece!

The buying process is seamless and the delivery was on time. All the way there's communication and above all the time piece is excellent! A must buy and excellent value for a historical piece with loads of heritage. Super happy

Reply from Laco Pilot Watches

Thank you for this wonderful feedback and for the great picture! We're delighted that the entire buying process, from communication to delivery, went smoothly for you. And knowing that you appreciate the heritage and value of the timepiece makes us especially proud. Super happy that you're super happy – enjoy your Laco!
Community member 
1 Reviews
 Verified

Great responsiveness and delivery times

I ordered a watch as a gift. Despite being a last minute order and asking for an address change on top, Laco was super responsive and the watch was delivered just two days after as I asked for. The watch arrived in impecable condition, just as the whole packaging. I'm very well impressive and very happy with Laco overall.

Reply from Laco Pilot Watches

Thank you so much for sharing this! We're genuinely happy we could make your last-minute gift order happen smoothly. Hearing that everything arrived in perfect condition and on time is exactly what we strive for. We hope the recipient loves their watch as much as we loved helping you!
Community member 
1 Reviews
 Verified

Muy buena. Cuero de calidad y buenos remaches.

"Esta correa Laco es una pasada. El cuero es de muy buena calidad, tiene un tacto y un olor buenísimo. Los remaches le dan un toque brutal, se ve robusta y con personalidad. Muy contento con ella, se nota que es cuero de verdad. Recomendada 100%."

Reply from Laco Pilot Watches

Muchas gracias por tu entusiasmo – es justo lo que más nos gusta de nuestras correas de cuero: materiales de alta calidad, carácter robusto y ese look inconfundible con los remaches. Nos alegra mucho que te guste. ¡Que la disfrutes!
Community member 
2 Reviews
 Verified
Una excelente experiencia de compra! Un excelente reloj. Habiendo comprado el reloj Aachen desde Colombia, tuve una excelente experiencia de compra. La información del proceso fue continua. El envío, a través de FedEx fue muy cumplido. El reloj, hermoso. La experiencia como comprador fue tan grata, que acabo de ordenar un segundo reloj de Laco, en esta ocasión, un Augsburg Blaue Stunde. Muchas gracias.

Reply from Laco Pilot Watches

Muchas gracias por su maravillosa valoración. Nos alegra mucho saber que tanto su primera como su segunda experiencia de compra han sido tan satisfactorias. Esperamos que disfrute de su nuevo Augsburg Blaue Stunde y estamos encantados de seguir atendiéndole.
Community member 
1 Reviews
 Verified

Nice comunication and help

Very kind and nice staff that support the whole proces from intro information to order process. The product is very good and my hudband loves his watch! :)

Reply from Laco Pilot Watches

Thank you for taking the time to share your positive experience. We truly appreciate it and are glad your husband loves his present!
Community member 
2 Reviews
 Verified

Okayish for the price!

My not so good rating was not due about the product (watch okayish, but there are better watches for the 1000€ price range…), but more or less for the behaviour of the company… They lack to fulfil all the purchased, very strange... I buy a lot from online shops and this one was the first time I have had something missed in my order… ok a mistake, can be, no one’s fault, but certainly is not from the costumer! With almost two weeks apart from the watch, they sent the missing strap, but without any kind of attention for the client for all the trouble they produced with this purchase… I have bought one watch with the highest priced variation (plus 1.200,00€) and not the cheapest watches they have… Maybe the Laco company is capable to have “services” for the lower end consumers but lack for the ones who target higher pieces, like in my case…

Reply from Laco Pilot Watches

Thank you for taking the time to share your honest feedback. We sincerely apologize that your experience with our company did not meet expectations, and we completely understand your frustration regarding the missing strap and the lack of attention to the inconvenience caused. Please rest assured that we take your comments very seriously. Every customer deserves the same high level of service regardless of the product price, and we are sorry that we fell short in your case.
Community member 
1 Reviews
 Verified
High quality replacement strap for my Aachen. Lovely supple blue leather with pilot style rivets. Despatched and received quickly from Germany to the UK. Many thanks.

Reply from Laco Pilot Watches

Thank you for your lovely review! We're delighted that the blue leather strap with rivets is such a good match for your Aachen and that the delivery from Germany to the UK went smoothly. Enjoy your upgraded pilot look – and thank you for choosing Laco!
Community member 
1 Reviews
 Verified
Very surprised about overall quality of the watch, especially regarding to price. Best quality/price ratio.
Community member 
1 Reviews
 Verified
Pure class Haven’t received the watch yet, but as an owner of few other German watches, the whole Laco experience and legendary status in authentic German watchmaking is next level. Love the brand, the values you carry and respect for continuing the legacy. Thank You.

Reply from Laco Pilot Watches

Thank you so much for your incredibly kind words! We are truly honored to receive such praise, especially from an experienced collector of German watches. It means the world to us that you appreciate our commitment to authenticity, heritage, and traditional watchmaking values. We can't wait for you to receive your watch and hope it lives up to your expectations. Thank you for being part of the Laco legacy!
Community member 
1 Reviews
 Verified
I like the Flieger Pro building guide. I don't like the way you present the list of objects where you only show a short list of items and then a show all button. It took me some time to find all the things I was looking for. To enhance the site, you could build some models with the watches on different types of arms and clothing. Especially important with the Flieger Pro as the you can change colors of dials and straps. It would be helpful to see your selection worn on a person to see if the choices are good.

Reply from Laco Pilot Watches

Thank you for your detailed feedback! We’re glad you like the Flieger Pro guide and appreciate your suggestions regarding the product list and visualization on different wrists and outfits. Your ideas are very helpful for improving the user experience, and we’ll pass them on to our web team.
Community member 
3 Reviews
 Verified
Great Customer Service Had a great discussion with Customer Team and answered my question and resolved my payment issue when the website did not offer the correct payment method for Credit Card - But you should additionally look to offer Apple & Google pay as alternatives

Reply from Laco Pilot Watches

Thank you for your kind review and for highlighting our customer service! We're glad we could assist you with the payment issue. Your suggestion regarding Apple Pay and Google Pay is greatly appreciated. We will forward this feedback to the relevant department for future consideration.

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