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Top positive review
Oct 3, 2023
Verified review
I recently had the pleasure of visiting Loca Watch, and I must say, it was a truly outstanding experience. Not only did I find an excellent timepiece, but the customer service provided by Diana Bott, the Customer Service Manager, surpassed all expectations and left an indelible impression.
Exquisite Timepieces:
Loca Watch boasts an exquisite collection of timepieces that caters to a wide range of tastes and preferences. The quality and craftsmanship of their watches are truly exceptional. Each piece reflects the dedication and passion that goes into creating a remarkable timekeeping instrument. Whether you're looking for classic elegance or modern innovation, Loca Watch has a timepiece to suit every style.
Unparalleled Customer Service:
Diana Bott, the Customer Service Manager at Loca Watch, is an extraordinary individual who goes above and beyond to ensure customer satisfaction. From the moment I stepped into the store, Diana greeted me with a warm and genuine smile. Her professionalism and attentiveness made me feel valued as a customer, and her dedication to providing an exceptional experience was evident throughout my visit.
Personalized Attention:
What sets Diana apart is her ability to provide personalized attention to each customer. She took the time to understand my preferences, needs, and budget, and guided me towards the perfect timepiece. Her knowledge and expertise were truly impressive, as she shared detailed information about different watch models, brands, and features. Diana's genuine passion for watches shone through in every interaction, making the entire shopping experience enjoyable and memorable.
Exceptional Care and Support:
Diana's commitment to customer satisfaction extended beyond the initial purchase. She offered comprehensive after-sales support, including warranty information and assistance with any questions or concerns I had. Her willingness to go the extra mile to ensure my complete satisfaction was truly remarkable.
Unforgettable Encounter:
Meeting Diana Bott was an absolute pleasure. Her warm personality, professionalism, and genuine kindness made her the best person I have ever met in the realm of customer service. Her dedication to providing an extraordinary experience for each customer is a testament to her exceptional character and commitment to excellence.
Conclusion:
In conclusion, Loca Watch is a hidden gem for those seeking excellent timepieces, and Diana Bott is the driving force behind its outstanding customer service. The exceptional quality of their watches, coupled with Diana's personalized attention, expertise, and unwavering commitment to customer satisfaction, make Loca Watch a must-visit destination. I highly recommend this establishment to anyone in search of not only a remarkable timepiece but also an unforgettable customer service experience.
Shipping was terrible.
I had planned on buying another watch, but after paying $60euro for shipping, their chosen carrier kept on returning the package to the depot for almost a week, costing me time. I’d consider buying from them if they didn’t use fedex
Shipping was terrible.
I had planned on buying another watch, but after paying $60euro for shipping, their chosen carrier kept on returning the package to the depot for almost a week, costing me time. I’d consider buying from them if they didn’t use fedex
Report review
11 days ago
Verified review
I'm a little disappointed
I ordered on the 14th and sent two emails. Of course, I haven't received a reply email yet. The order status has not been updated for a week either. It's still 'in progress' like the first day.
Report review
4 days ago
Verified review
Disappointed
I received a non-operational watch. The technical service offered to repair it instead of replacing it, so I demanded a refund. I've ordered a new one; we'll see how it goes with this one.
Report review
Oct 3, 2023
Verified review
perfection is always for Loca
I recently had the pleasure of visiting Loca Watch, and I must say, it was a truly outstanding experience. Not only did I find an excellent timepiece, but the customer service provided by Diana Bott, the Customer Service Manager, surpassed all expectations and left an indelible impression.
Exquisite Timepieces:
Loca Watch boasts an exquisite collection of timepieces that caters to a wide range of tastes and preferences. The quality and craftsmanship of their watches are truly exceptional. Each piece reflects the dedication and passion that goes into creating a remarkable timekeeping instrument. Whether you're looking for classic elegance or modern innovation, Loca Watch has a timepiece to suit every style.
Unparalleled Customer Service:
Diana Bott, the Customer Service Manager at Loca Watch, is an extraordinary individual who goes above and beyond to ensure customer satisfaction. From the moment I stepped into the store, Diana greeted me with a warm and genuine smile. Her professionalism and attentiveness made me feel valued as a customer, and her dedication to providing an exceptional experience was evident throughout my visit.
Personalized Attention:
What sets Diana apart is her ability to provide personalized attention to each customer. She took the time to understand my preferences, needs, and budget, and guided me towards the perfect timepiece. Her knowledge and expertise were truly impressive, as she shared detailed information about different watch models, brands, and features. Diana's genuine passion for watches shone through in every interaction, making the entire shopping experience enjoyable and memorable.
Exceptional Care and Support:
Diana's commitment to customer satisfaction extended beyond the initial purchase. She offered comprehensive after-sales support, including warranty information and assistance with any questions or concerns I had. Her willingness to go the extra mile to ensure my complete satisfaction was truly remarkable.
Unforgettable Encounter:
Meeting Diana Bott was an absolute pleasure. Her warm personality, professionalism, and genuine kindness made her the best person I have ever met in the realm of customer service. Her dedication to providing an extraordinary experience for each customer is a testament to her exceptional character and commitment to excellence.
Conclusion:
In conclusion, Loca Watch is a hidden gem for those seeking excellent timepieces, and Diana Bott is the driving force behind its outstanding customer service. The exceptional quality of their watches, coupled with Diana's personalized attention, expertise, and unwavering commitment to customer satisfaction, make Loca Watch a must-visit destination. I highly recommend this establishment to anyone in search of not only a remarkable timepiece but also an unforgettable customer service experience.
Report review
Oct 17, 2023
Verified review
Excellent quality, services and staff
The watch looks amazing and the quality is excellent. I was in contact with the staff, and it went great, they were extremely helpful. The order arrived fast, as per my request, they expedited the procedure, even though I had it engraved. Great experience overall.
Report review
Oct 7, 2023
Verified review
Website was easy to use and they were happy to change the standard nato strap for a leather strap with no additional charge. Very happy with the level of service and received my watch quickly.
Report review
Oct 6, 2023
Verified review
Laco responds quickly to my queries, and is very accommodating to my requests. Very pleasant purchase experience.
Report review
Oct 25, 2023
Verified review
Faultless experience
Very smooth ordering process, everything was as described.
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