laco.de/en/- Logo - reviews

laco.de/en/
Reviews:

132 reviews in the last 12 months916 total reviews  

4.82
Excellent

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Most relevant positive review

Oct 3, 2023
 Verified review
I recently had the pleasure of visiting Loca Watch, and I must say, it was a truly outstanding experience. Not only did I find an excellent timepiece, but the customer service provided by Diana Bott, the Customer Service Manager, surpassed all expectations and left an indelible impression. Exquisite Timepieces: Loca Watch boasts an exquisite collection of timepieces that caters to a wide range of tastes and preferences. The quality and craftsmanship of their watches are truly exceptional. Each piece reflects the dedication and passion that goes into creating a remarkable timekeeping instrument. Whether you're looking for classic elegance or modern innovation, Loca Watch has a timepiece to suit every style. Unparalleled Customer Service: Diana Bott, the Customer Service Manager at Loca Watch, is an extraordinary individual who goes above and beyond to ensure customer satisfaction. From the moment I stepped into the store, Diana greeted me with a warm and genuine smile. Her professionalism and attentiveness made me feel valued as a customer, and her dedication to providing an exceptional experience was evident throughout my visit. Personalized Attention: What sets Diana apart is her ability to provide personalized attention to each customer. She took the time to understand my preferences, needs, and budget, and guided me towards the perfect timepiece. Her knowledge and expertise were truly impressive, as she shared detailed information about different watch models, brands, and features. Diana's genuine passion for watches shone through in every interaction, making the entire shopping experience enjoyable and memorable. Exceptional Care and Support: Diana's commitment to customer satisfaction extended beyond the initial purchase. She offered comprehensive after-sales support, including warranty information and assistance with any questions or concerns I had. Her willingness to go the extra mile to ensure my complete satisfaction was truly remarkable. Unforgettable Encounter: Meeting Diana Bott was an absolute pleasure. Her warm personality, professionalism, and genuine kindness made her the best person I have ever met in the realm of customer service. Her dedication to providing an extraordinary experience for each customer is a testament to her exceptional character and commitment to excellence. Conclusion: In conclusion, Loca Watch is a hidden gem for those seeking excellent timepieces, and Diana Bott is the driving force behind its outstanding customer service. The exceptional quality of their watches, coupled with Diana's personalized attention, expertise, and unwavering commitment to customer satisfaction, make Loca Watch a must-visit destination. I highly recommend this establishment to anyone in search of not only a remarkable timepiece but also an unforgettable customer service experience.

Most relevant negative review

Nov 9, 2023
 Verified review
Shipping was terrible. I had planned on buying another watch, but after paying $60euro for shipping, their chosen carrier kept on returning the package to the depot for almost a week, costing me time. I’d consider buying from them if they didn’t use fedex
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Reviews for laco.de/en/

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5 days ago
 Verified review
I got a very fast en clear response to my questions. I received my order faster than i expected. unfortunately the bracelet is too small for me. I sent you a mail yesterday, i hope this can be changed.
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Answer by laco.de/en/
2 days ago
Thanks for taking the time to leave a Trusted Shops review! Our service team will be happy to assist you with any further requests.
7 days ago
 Verified review
I like Laco's 'classic'/traditional range. Given the popularity of Tudor's Black Bay 54, it'd be nice to see Laco issue some 36mm offerings - basic. e.g. Tokio, Madrid, Monaco.
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Answer by laco.de/en/
2 days ago
Thanks for the great rating and the positive feedback! Did you know we are the only pilot watch company that still manufacturers pilot watches according to the original design specifications set 80 years ago? Keep your eyes peeled for new 'Laco Original' models!
9 days ago
 Verified review

Professionalism and quality

I've been buying watches and straps from Laco for over a decade now. They're very professional and provide an excellent quality of product.
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Answer by laco.de/en/
2 days ago
Thank you very much for the positive review and the great pictures! We're happy to count you among our loyal customers and will be hoping to continue serving you for the decades to come.
5 days ago
 Verified review

Looks amazing

Everything very good! Good quality. Looks amazing!
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Answer by laco.de/en/
2 days ago
Thanks for the great feedback and the beautiful picture!
13 days ago
 Verified review
Very fast delivery and fantastic beautiful watch!
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Answer by laco.de/en/
10 days ago
Thanks for the excellent feedback and the great picture! We're happy you're this satisfied with our product.
9 days ago
 Verified review
Superbe bracelet et livraison impeccable Merci
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Answer by laco.de/en/
2 days ago
Merci pour votre commentaire positif!
May 27, 2024
 Verified review
Great communication. Fast service.
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Answer by laco.de/en/
May 29, 2024
Thanks for the positive feedback, we're happy you're satisfied with our service!
10 days ago
 Verified review
Quality and Punctuality
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Answer by laco.de/en/
2 days ago
Thanks for 5 stars on Trusted Shops – We appreciate the great feedback!
4 days ago
 Verified review
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Answer by laco.de/en/
2 days ago
Thanks for the positive feedback and the full 5 stars!
7 days ago
 Verified review
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Answer by laco.de/en/
2 days ago
Thanks for the great rating on Trusted Shops!
11 days ago
 Verified review
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Answer by laco.de/en/
10 days ago
Thanks for the full 5 stars on Trusted Shops!
Jun 6, 2024
 Verified review
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Answer by laco.de/en/
10 days ago
Thanks for taking the time to leave a Trusted Shops review for Laco!
Jun 2, 2024
 Verified review
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Answer by laco.de/en/
Jun 5, 2024
Thanks for taking the time and leaving a Trusted Shops review, it is much appreciated!
Jun 1, 2024
 Verified review
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Answer by laco.de/en/
Jun 5, 2024
Thanks for the full 5 stars on Trusted Shops!
May 27, 2024
 Verified review
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Answer by laco.de/en/
May 29, 2024
Thanks for the full 5 stars on Trusted Shops!
May 24, 2024
 Verified review
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Answer by laco.de/en/
May 29, 2024
Thanks for leaving us positive Trusted Shops review! Of course we'd love to know what we could improve in order to get the full 5 stars next time.
May 23, 2024
 Verified review
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Answer by laco.de/en/
May 29, 2024
Thanks for leaving a Trusted Shops review, it's highly appreciated!
May 17, 2024
 Verified review

replacement band for Paderborn

Bought a replacement band for my Paderborn. Service from Laco was great. Delivery time from the German and Swedish postal service was a considerably longer than normal with my purchase from Laco. But I doubt that jag anything with to do with Laco.
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Answer by laco.de/en/
May 21, 2024
Many thanks for the review and the full 5 stars, despite the small delivery delay!
Apr 23, 2024
 Verified review

An iconic looking timepiece

I am very pleased with the fantastic watch that I received directly from a company with an incredibly professional attitude and who provided great customer service. Highly recommended by me.
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Answer by laco.de/en/
May 7, 2024
Thanks for the kind words and the great picture – your Laco suits you really well!
Apr 24, 2024
 Verified review
Indiscussa qualità dei prodotti Laco (già possessore Laco Augusta 42 mm), ottimo servizio di consegna.
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Answer by laco.de/en/
May 7, 2024
Grazie per l'ottima recensione!