laco.de/en/
Reviews:

123 reviews in the last 12 months899 total reviews  

4.78
Excellent

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Top positive review

Oct 3, 2023
 Verified review
I recently had the pleasure of visiting Loca Watch, and I must say, it was a truly outstanding experience. Not only did I find an excellent timepiece, but the customer service provided by Diana Bott, the Customer Service Manager, surpassed all expectations and left an indelible impression. Exquisite Timepieces: Loca Watch boasts an exquisite collection of timepieces that caters to a wide range of tastes and preferences. The quality and craftsmanship of their watches are truly exceptional. Each piece reflects the dedication and passion that goes into creating a remarkable timekeeping instrument. Whether you're looking for classic elegance or modern innovation, Loca Watch has a timepiece to suit every style. Unparalleled Customer Service: Diana Bott, the Customer Service Manager at Loca Watch, is an extraordinary individual who goes above and beyond to ensure customer satisfaction. From the moment I stepped into the store, Diana greeted me with a warm and genuine smile. Her professionalism and attentiveness made me feel valued as a customer, and her dedication to providing an exceptional experience was evident throughout my visit. Personalized Attention: What sets Diana apart is her ability to provide personalized attention to each customer. She took the time to understand my preferences, needs, and budget, and guided me towards the perfect timepiece. Her knowledge and expertise were truly impressive, as she shared detailed information about different watch models, brands, and features. Diana's genuine passion for watches shone through in every interaction, making the entire shopping experience enjoyable and memorable. Exceptional Care and Support: Diana's commitment to customer satisfaction extended beyond the initial purchase. She offered comprehensive after-sales support, including warranty information and assistance with any questions or concerns I had. Her willingness to go the extra mile to ensure my complete satisfaction was truly remarkable. Unforgettable Encounter: Meeting Diana Bott was an absolute pleasure. Her warm personality, professionalism, and genuine kindness made her the best person I have ever met in the realm of customer service. Her dedication to providing an extraordinary experience for each customer is a testament to her exceptional character and commitment to excellence. Conclusion: In conclusion, Loca Watch is a hidden gem for those seeking excellent timepieces, and Diana Bott is the driving force behind its outstanding customer service. The exceptional quality of their watches, coupled with Diana's personalized attention, expertise, and unwavering commitment to customer satisfaction, make Loca Watch a must-visit destination. I highly recommend this establishment to anyone in search of not only a remarkable timepiece but also an unforgettable customer service experience.

Top negative review

Nov 9, 2023
 Verified review
Shipping was terrible. I had planned on buying another watch, but after paying $60euro for shipping, their chosen carrier kept on returning the package to the depot for almost a week, costing me time. I’d consider buying from them if they didn’t use fedex
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Reviews for laco.de/en/

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Dec 25, 2023
 Verified review

Watch strap

Ordered a watch strap which arrived within a few days with updates to progress at every point. Strap is of same good quality as the original. Great company to deal with and a great watch I have worn for 4-5years
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Jan 2, 2024
 Verified review

Laco Leipzig Pilot Watch

I hada a great experience. My Leipzig pilot watch was shipped promptly and I received a helpful email reply to an enquiry. Fedex delivered my watch to my door and I love it. It's exactly as I hoped it would be.
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Oct 7, 2023
 Verified review
Website was easy to use and they were happy to change the standard nato strap for a leather strap with no additional charge. Very happy with the level of service and received my watch quickly.
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Dec 15, 2023
 Verified review

Goede ervaring

Eindelijk heeft Laco ook een quartz horloge in het assortiment! Het horloge vertoonde wat kuren (piepend geluid bij het bandje) maar dit werd snel en naar tevredenheid opgelost.
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Aug 17, 2023
 Verified review

fast shopping and excellent communication

All info were given in time. Moreover, the watch arrived even before the estimated date (agreed by me since it was a watch with personal engravings). Excellent service
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Jul 7, 2023
 Verified review
I love it! Exactly what I was expecting. Great presentation, box, storage case and shipping with no delays. I definitely will buy another Laco in the future.
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Jul 7, 2023
 Verified review

Charming wafch for my daily life

this watch is pride looking piece on my wrist. I’ll go to everywhere and everyday with Amazonas 42. It'll be brilliant time in my life. Thanks laco.
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Sep 26, 2023
 Verified review
Stunning new strap makes my Replika 45 look like a totally new watch! Great value and great service from Germany to UK in just 3 days. Thanks!
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Sep 8, 2023
 Verified review
Excellent customer service. Exceptional communication characterised by prompt email messaging yo troubleshoot an issue with a complex order.
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Aug 3, 2023
 Verified review

Ottimo servizio postvendita

Ho apprezzato soprattutto la disponibilità e la gentilezza del servizio postvendita,oltre ovviamente la qualità dell’orologio
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Oct 1, 2023
 Verified review
Easy to order online, very fast processing and shipping to Australia. The quality of the watch is beautiful. Thank you.
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Oct 6, 2023
 Verified review
Laco responds quickly to my queries, and is very accommodating to my requests. Very pleasant purchase experience.
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Jul 14, 2023
 Verified review

Laco Karlsruhe Pro 37mm

Excellent product and customer care. Pro series concept is brilliant. Top grade movement keeps very good time.
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May 31, 2023
 Verified review

Super fast shipping, Professional, Well packaged

Super fast shipping, professionally packaged, product looks high quality and made - only time will tell!
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Dec 7, 2023
 Verified review
The watch itself is superb The delivery service by FedEx was lousy. Too slow, not client-oriented.
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Nov 28, 2023
 Verified review

Laco Navy Valencia

Seamless ordering, instructions followed perfectly, watch engraved and delivered in perfect time.
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Jul 13, 2023
 Verified review
I haven't received the product yet, so I'm unable to comment. thank you Stefano Wittmann Carlet
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Aug 19, 2023
 Verified review
Esperienza superba. Orologio bellissimo. Consiglio l'acquisto. Consegna in tempi rapidi.
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Dec 1, 2023
 Verified review
Beautiful piece , great value for money. Will definitely order again from Laco
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Nov 26, 2023
 Verified review
Historic objects. Accurate website. Personalization options. Reasanoble price.
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